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<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_Thread' ) ) :
final class WPSC_Thread {
/**
* Object data in key => val pair.
*
* @var array
*/
private $data = array();
/**
* Set whether or not current object properties modified
*
* @var boolean
*/
private $is_modified = false;
/**
* Schema for this model
*
* @var array
*/
public static $schema = array();
/**
* Prevent fields to modify
*
* @var array
*/
public static $prevent_modify = array();
/**
* Initialize this class
*
* @return void
*/
public static function init() {
// Apply schema for this model.
add_action( 'init', array( __CLASS__, 'apply_schema' ), 2 );
// Get object of this class.
add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
// Ticket model.
add_filter( 'wpsc_ticket_joins', array( __CLASS__, 'ticket_join' ), 10, 2 );
add_filter( 'wpsc_ticket_where', array( __CLASS__, 'ticket_where' ), 9, 3 );
add_filter( 'wpsc_ticket_search', array( __CLASS__, 'ticket_search' ), 10, 5 );
}
/**
* Apply schema for this model
*
* @return void
*/
public static function apply_schema() {
$schema = array(
'id' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'ticket' => array(
'has_ref' => true,
'ref_class' => 'wpsc_ticket',
'has_multiple_val' => false,
),
'is_active' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'customer' => array(
'has_ref' => true,
'ref_class' => 'wpsc_customer',
'has_multiple_val' => false,
),
'type' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'body' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'attachments' => array(
'has_ref' => true,
'ref_class' => 'wpsc_attachment',
'has_multiple_val' => true,
),
'log' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'ip_address' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'source' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'os' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'browser' => array(
'has_ref' => false,
'ref_class' => '',
'has_multiple_val' => false,
),
'seen' => array(
'has_ref' => true,
'ref_class' => 'datetime',
'has_multiple_val' => false,
),
'date_created' => array(
'has_ref' => true,
'ref_class' => 'datetime',
'has_multiple_val' => false,
),
'date_updated' => array(
'has_ref' => true,
'ref_class' => 'datetime',
'has_multiple_val' => false,
),
);
self::$schema = apply_filters( 'wpsc_thread_schema', $schema );
// Prevent modify.
$prevent_modify = array( 'id', 'ticket', 'date_created', 'ip_address', 'os', 'browser', 'type', 'source' );
self::$prevent_modify = apply_filters( 'wpsc_thread_prevent_modify', $prevent_modify );
}
/**
* Model constructor
*
* @param int $id - Optional. Data record id to retrive object for.
*/
public function __construct( $id = 0 ) {
global $wpdb;
$id = intval( $id );
if ( $id > 0 ) {
$thread = $wpdb->get_row( "SELECT * FROM {$wpdb->prefix}psmsc_threads WHERE id = " . $id, ARRAY_A );
if ( ! is_array( $thread ) ) {
return;
}
foreach ( $thread as $key => $val ) {
$this->data[ $key ] = $val !== null ? $val : '';
}
}
}
/**
* Convert object into an array
*
* @return array
*/
public function to_array() {
return $this->data;
}
/**
* Magic get function to use with object arrow function
*
* @param string $var_name - variable name.
* @return mixed
*/
public function __get( $var_name ) {
if ( ! isset( $this->data[ $var_name ] ) ||
$this->data[ $var_name ] == null ||
$this->data[ $var_name ] == ''
) {
return self::$schema[ $var_name ]['has_multiple_val'] ? array() : '';
}
if ( self::$schema[ $var_name ]['has_multiple_val'] ) {
$response = array();
$values = $this->data[ $var_name ] ? explode( '|', $this->data[ $var_name ] ) : array();
foreach ( $values as $val ) {
$response[] = self::$schema[ $var_name ]['has_ref'] ?
WPSC_Functions::get_object( self::$schema[ $var_name ]['ref_class'], $val ) :
$val;
}
return $response;
} else {
return self::$schema[ $var_name ]['has_ref'] && $this->data[ $var_name ] ?
WPSC_Functions::get_object( self::$schema[ $var_name ]['ref_class'], $this->data[ $var_name ] ) :
$this->data[ $var_name ];
}
}
/**
* Magic function to use setting object field with arrow function
*
* @param string $var_name - (Required) property slug.
* @param mixed $value - (Required) value to set for a property.
* @return void
*/
public function __set( $var_name, $value ) {
if (
! isset( $this->data[ $var_name ] ) ||
in_array( $var_name, self::$prevent_modify )
) {
return;
}
$data_val = '';
if ( self::$schema[ $var_name ]['has_multiple_val'] ) {
$data_vals = array_map(
fn( $val ) => is_object( $val ) ? WPSC_Functions::set_object( self::$schema[ $var_name ]['ref_class'], $val ) : $val,
$value
);
$data_val = $data_vals ? implode( '|', $data_vals ) : '';
} else {
$data_val = is_object( $value ) ? WPSC_Functions::set_object( self::$schema[ $var_name ]['ref_class'], $value ) : $value;
}
if ( $this->data[ $var_name ] == $data_val ) {
return;
}
$this->data[ $var_name ] = $data_val;
$this->is_modified = true;
}
/**
* Save changes made
*
* @return boolean
*/
public function save() {
global $wpdb;
if ( ! $this->is_modified ) {
return true;
}
$data = $this->data;
$success = true;
if ( ! isset( $data['id'] ) ) {
$thd = self::insert( $data );
if ( $thd ) {
$this->data = $thd->data;
$success = true;
} else {
$success = false;
}
} else {
unset( $data['id'] );
$success = $wpdb->update(
$wpdb->prefix . 'psmsc_threads',
$data,
array( 'id' => $this->data['id'] )
);
}
$this->is_modified = false;
return $success ? true : false;
}
/**
* Insert new record
*
* @param array $data - insert data.
* @return WPSC_Thread
*/
public static function insert( $data ) {
global $wpdb;
$current_date = ( new DateTime() )->format( 'Y-m-d H:i:s' );
// Set date_created and date_updated.
if ( ! isset( $data['date_created'] ) ) {
$data['date_created'] = $current_date;
$data['date_updated'] = $current_date;
}
$success = $wpdb->insert(
$wpdb->prefix . 'psmsc_threads',
$data
);
if ( ! $success ) {
return false;
}
$thread = new WPSC_Thread( $wpdb->insert_id );
return $thread;
}
/**
* Delete record from database
*
* @param WPSC_Thread $thread - thread object.
* @return boolean
*/
public static function destroy( $thread ) {
global $wpdb;
// Delete thread logs.
$success = $wpdb->delete(
$wpdb->prefix . 'psmsc_logs',
array(
'type' => 'thread',
'ref_id' => $thread->id,
)
);
if ( ! $success ) {
return false;
}
// Mark attachments for removal.
$wpdb->query( "UPDATE {$wpdb->prefix}psmsc_attachments SET is_active=0 WHERE source IN ('img_editor', '" . $thread->type . "') AND source_id=" . $thread->id );
$success = $wpdb->delete(
$wpdb->prefix . 'psmsc_threads',
array( 'id' => $thread->id )
);
if ( ! $success ) {
return false;
}
return true;
}
/**
* Set data to create new object using direct data. Used in find method
*
* @param array $data - data to set for object.
* @return void
*/
private function set_data( $data ) {
foreach ( $data as $var_name => $val ) {
$this->data[ $var_name ] = $val !== null ? $val : '';
}
}
/**
* Find records based on given filters
*
* @param array $filter - array containing array items like search, where, orderby, order, page_no, items_per_page, etc.
* @param boolean $is_object - return data as array or object. Default object.
* @return mixed
*/
public static function find( $filter = array(), $is_object = true ) {
global $wpdb;
$sql = 'SELECT * FROM ' . $wpdb->prefix . 'psmsc_threads ';
$where = self::get_where( $filter );
$filter['items_per_page'] = isset( $filter['items_per_page'] ) ? $filter['items_per_page'] : 20;
$filter['page_no'] = isset( $filter['page_no'] ) ? $filter['page_no'] : 1;
$filter['orderby'] = isset( $filter['orderby'] ) ? $filter['orderby'] : 'id';
$filter['order'] = isset( $filter['order'] ) ? $filter['order'] : 'DESC';
$order = WPSC_Functions::parse_order( $filter );
$order = apply_filters( 'wpsc_thread_order_by', $order, $filter );
$limit = WPSC_Functions::parse_limit( $filter );
$sql = $sql . $where . $order . $limit;
$results = $wpdb->get_results( $sql, ARRAY_A );
// total results.
$sql = 'SELECT count(id) FROM ' . $wpdb->prefix . 'psmsc_threads ';
$total_items = $wpdb->get_var( $sql . $where );
$response = WPSC_Functions::parse_response( $results, $total_items, $filter );
// Return array.
if ( ! $is_object ) {
return $response;
}
// create and return array of objects.
$temp_results = array();
foreach ( $response['results'] as $thread ) {
$ob = new WPSC_Thread();
$data = array();
foreach ( $thread as $key => $val ) {
$data[ $key ] = $val;
}
$ob->set_data( $data );
$temp_results[] = $ob;
}
$response['results'] = $temp_results;
return $response;
}
/**
* Get where for find method
*
* @param array $filter - user filter.
* @return array
*/
private static function get_where( $filter ) {
$where = '';
// Set user defined filters.
$meta_query = isset( $filter['meta_query'] ) && $filter['meta_query'] ? $filter['meta_query'] : array();
if ( $meta_query ) {
$meta_query = WPSC_Functions::parse_user_filters( __CLASS__, $meta_query );
$where = $meta_query . ' ';
}
return $where ? 'WHERE ' . $where : '';
}
/**
* Load current class to reference classes
*
* @param array $classes - Associative array of class names indexed by its slug.
* @return array
*/
public static function load_ref_class( $classes ) {
$classes['wpsc_thread'] = array(
'class' => __CLASS__,
'save-key' => 'id',
);
return $classes;
}
/**
* Add SQL joins to ticket model for this field type
*
* @param array $joins - array of join string that can be imploded later.
* @param array $filter - user filter.
* @return array
*/
public static function ticket_join( $joins, $filter ) {
global $wpdb;
$gs = get_option( 'wpsc-gs-general' );
$search = WPSC_Functions::get_filter_search_str( $filter );
if ( ( $search && in_array( 'threads', $gs['allowed-search-fields'] ) ) || WPSC_Ticket::is_filter( 'description', $filter ) ) {
$joins[] = 'LEFT JOIN ' . $wpdb->prefix . 'psmsc_threads th ON t.id = th.ticket';
}
return $joins;
}
/**
* Set thread type limit based on user meta query and search string
*
* @param array $where - where array.
* @param array $filter - user filter.
* @param array $custom_fields - custom fields array.
* @return array
*/
public static function ticket_where( $where, $filter, $custom_fields ) {
global $wpdb;
$current_user = WPSC_Current_User::$current_user;
$search = esc_sql( $wpdb->esc_like( WPSC_Functions::get_filter_search_str( $filter ) ) );
$gs = get_option( 'wpsc-gs-general' );
if ( $search && in_array( 'threads', $gs['allowed-search-fields'] ) ) {
if ( $current_user->is_agent ) {
$where[] = 'th.type IN(\'report\', \'reply\', \'note\')';
} else {
$where[] = 'th.type IN(\'report\', \'reply\')';
}
}
if ( ! $search && WPSC_Ticket::is_filter( 'description', $filter ) ) {
$where[] = 'th.type = \'report\'';
}
return $where;
}
/**
* Add ticket search compatibility for fields of this custom field type.
*
* @param array $sql - Array of sql peices that can be joined later.
* @param array $filter - User filter.
* @param array $custom_fields - Custom fields array applicable for search.
* @param string $search - search string.
* @param array $allowed_search_fields - Allowed search fields.
* @return array
*/
public static function ticket_search( $sql, $filter, $custom_fields, $search, $allowed_search_fields ) {
if ( in_array( 'threads', $allowed_search_fields ) ) {
$sql[] = 'CONVERT(th.body USING utf8) LIKE \'%' . $search . '%\'';
$search_items = WPSC_Attachment::get_tl_search_string( $search );
if ( $search_items ) {
$sql[] = 'th.attachments RLIKE \'(^|[|])(' . implode( '|', $search_items ) . ')($|[|])\'';
}
}
return $sql;
}
/**
* Get logs for current thread
*
* @return array
*/
public function get_logs() {
$logs = WPSC_Log::find(
array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'type',
'compare' => '=',
'val' => 'thread',
),
array(
'slug' => 'ref_id',
'compare' => '=',
'val' => $this->id,
),
),
)
);
return $logs['results'];
}
/**
* Delete logs for current thread
*/
public function delete_logs() {
global $wpdb;
$sql = "DELETE FROM {$wpdb->prefix}psmsc_logs WHERE type='thread' AND ref_id={$this->id}";
$wpdb->query( $sql );
}
/**
* Return printable body string for thread. Can be used for replace macros.
*
* @return string
*/
public function get_printable_string() {
ob_start();
echo wp_kses_post( $this->body );
// Thread attachments.
$attachments = $this->attachments;
if ( $attachments ) {
?>
<div>
<strong><?php esc_attr_e( 'Attachments', 'supportcandy' ); ?>: </strong>
<?php
$en = get_option( 'wpsc-en-general' );
if ( $en['attachments-in-notification'] == 'file-links' ) {
$names = array();
foreach ( $attachments as $attachment ) {
$link = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id . '&auth_code=' . $this->ticket->auth_code;
$names[] = '<a href= ' . $link . ' >' . $attachment->name . '</a>';
}
echo wp_kses_post( implode( ', ', $names ) );
} else {
$names = array_map( fn( $attachment ) => $attachment->name, $attachments );
echo esc_attr( implode( ', ', $names ) );
}
?>
</div>
<?php
}
return ob_get_clean();
}
/**
* Prints thread for history macro types.
*
* @return string
*/
public function get_history_macro() {
$advanced = get_option( 'wpsc-ms-advanced-settings', array() );
$date = wp_date( $advanced['thread-date-format'], $this->date_created->setTimezone( wp_timezone() )->getTimestamp() );
ob_start();
if ( $this->type != 'log' ) {
?>
<strong>
<?php echo esc_attr( $this->customer->name ) . ' '; ?>
<small>
<i>
<?php
switch ( $this->type ) {
case 'report':
esc_attr_e( 'reported', 'supportcandy' );
break;
case 'reply':
esc_attr_e( 'replied', 'supportcandy' );
break;
case 'note':
esc_attr_e( 'added a note', 'supportcandy' );
break;
}
?>
</i>
</small>
</strong>
<div style="font-size:10px;"><?php echo esc_attr( $date ); ?></div>
<?php
echo wp_kses_post( $this->get_printable_string() );
} else {
$body = json_decode( $this->body );
$is_json = ( json_last_error() == JSON_ERROR_NONE ) ? true : false;
if ( $is_json ) {
$cf = WPSC_Custom_Field::get_cf_by_slug( $body->slug );
if ( ! $cf ) {
return;
}
?>
<div>
<?php
if ( $this->customer ) {
printf(
/* translators: %1$s: User Name, %2$s: Field Name */
esc_attr__( '%1$s changed the %2$s', 'supportcandy' ),
'<strong>' . esc_attr( $this->customer->name ) . '</strong>',
'<strong>' . esc_attr( $cf->name ) . '</strong>'
);
} else {
printf(
/* translators: %1$s: Field Name */
esc_attr__( 'The %1$s has been changed', 'supportcandy' ),
'<strong>' . esc_attr( $cf->name ) . '</strong>'
);
}
?>
</div>
<div style="font-size:10px;"><?php echo esc_attr( $date ); ?></div>
<table>
<tbody>
<tr>
<td><?php echo wp_kses_post( $cf->type::get_history_log_val( $cf, $body->prev ) ); ?></td>
<td>-></td>
<td><?php echo wp_kses_post( $cf->type::get_history_log_val( $cf, $body->new ) ); ?></td>
</tr>
</tbody>
</table>
<?php
} else {
?>
<div><?php echo wp_kses_post( $thread->body ); ?></div>
<div style="font-size:10px;"><?php echo esc_attr( $date ); ?></div>
<?php
}
}
return ob_get_clean();
}
}
endif;
WPSC_Thread::init();
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