%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_Macros' ) ) :
final class WPSC_Macros {
/**
* All macros
*
* @var array
*/
public static $macros;
/**
* Custom field type attachments macros
*
* @var array
*/
public static $attachments = array();
/**
* Initialize this class
*
* @return void
*/
public static function init() {
// Load macros.
add_action( 'init', array( __CLASS__, 'load_macros' ), 12 );
// get macros modal.
add_action( 'wp_ajax_wpsc_get_macros', array( __CLASS__, 'get_macros' ) );
add_action( 'wp_ajax_nopriv_wpsc_get_macros', array( __CLASS__, 'get_macros' ) );
}
/**
* Load maros on init wp event
*
* @return void
*/
public static function load_macros() {
$macros = array(
array(
'tag' => '{{ticket_id}}',
'title' => esc_attr__( 'Ticket id', 'supportcandy' ),
),
array(
'tag' => '{{customer_name}}',
'title' => esc_attr__( 'Customer name', 'supportcandy' ),
),
array(
'tag' => '{{customer_first_name}}',
'title' => esc_attr__( 'Customer first name', 'supportcandy' ),
),
array(
'tag' => '{{customer_email}}',
'title' => esc_attr__( 'Customer email addrees', 'supportcandy' ),
),
array(
'tag' => '{{last_reply}}',
'title' => esc_attr__( 'Last reply', 'supportcandy' ),
),
array(
'tag' => '{{last_reply_user_name}}',
'title' => esc_attr__( 'Last reply user name', 'supportcandy' ),
),
array(
'tag' => '{{last_reply_user_email}}',
'title' => esc_attr__( 'Last reply user email', 'supportcandy' ),
),
array(
'tag' => '{{last_reply_user_first_name}}',
'title' => esc_attr__( 'Last reply user first name', 'supportcandy' ),
),
array(
'tag' => '{{last_note}}',
'title' => esc_attr__( 'Last note', 'supportcandy' ),
),
array(
'tag' => '{{last_note_user_name}}',
'title' => esc_attr__( 'Last note user name', 'supportcandy' ),
),
array(
'tag' => '{{last_note_user_email}}',
'title' => esc_attr__( 'Last note user email', 'supportcandy' ),
),
array(
'tag' => '{{last_note_user_first_name}}',
'title' => esc_attr__( 'Last note user first name', 'supportcandy' ),
),
array(
'tag' => '{{current_user_name}}',
'title' => esc_attr__( 'Current user name', 'supportcandy' ),
),
array(
'tag' => '{{current_user_email}}',
'title' => esc_attr__( 'Current user email', 'supportcandy' ),
),
array(
'tag' => '{{current_user_first_name}}',
'title' => esc_attr__( 'Current user first name', 'supportcandy' ),
),
array(
'tag' => '{{ticket_history}}',
'title' => esc_attr__( 'Ticket history (last few report & reply excluding last reply)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_history_all}}',
'title' => esc_attr__( 'Ticket history (report & reply)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_notes_history}}',
'title' => esc_attr__( 'Ticket history (note)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_history_all_with_notes}}',
'title' => esc_attr__( 'Ticket history (report, reply & note)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_history_all_with_logs}}',
'title' => esc_attr__( 'Ticket history (report, reply & log)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_history_all_with_notes_and_logs}}',
'title' => esc_attr__( 'Ticket history (report, reply, note & log)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_notes_history_with_logs}}',
'title' => esc_attr__( 'Ticket history (note & log)', 'supportcandy' ),
),
array(
'tag' => '{{ticket_url}}',
'title' => esc_attr__( 'Ticket URL', 'supportcandy' ),
),
array(
'tag' => '{{ticket_url_plain}}',
'title' => esc_attr__( 'Returns the ticket URL without any HTML formatting.', 'supportcandy' ),
),
);
// Add custom fields.
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
if ( ! (
class_exists( $cf->type ) &&
in_array( $cf->field, WPSC_CF_Settings::$allowed_modules['ticket-macro'] ) &&
$cf->type::$has_macro
) ) {
continue;
}
$macros[] = array(
'tag' => '{{' . $cf->slug . '}}',
'title' => $cf->name,
);
}
self::$macros = apply_filters( 'wpsc_macros', $macros );
}
/**
* Get macros
*
* @return void
*/
public static function get_macros() {
$current_user = WPSC_Current_User::$current_user;
if ( ! $current_user->is_agent ) {
wp_send_json_error( new WP_Error( '001', 'Bad request!' ), 400 );
}
$gs = get_option( 'wpsc-gs-general' );
$title = esc_attr__( 'Insert macro', 'supportcandy' );
// Sort macros.
$macros = self::$macros;
$macros = WPSC_Functions::array_sort( $macros, 'title', SORT_ASC );
// Unique ID.
$unique_id = uniqid( 'wpsc_' );
ob_start();?>
<div style="width: 100%;">
<table class="wpsc-setting-tbl wpscMacros">
<thead>
<tr>
<th><?php esc_attr_e( 'Title', 'supportcandy' ); ?></th>
<th><?php esc_attr_e( 'Actions', 'supportcandy' ); ?></th>
</tr>
</thead>
<tbody>
<?php
foreach ( $macros as $macro ) {
if ( $macro['tag'] == '{{customer_email}}' && ! in_array( $current_user->agent->role, $gs['allow-ar-thread-email'] ) ) {
continue;
}
?>
<tr>
<td class="insert-tag lable" data-label="<?php echo esc_attr( $macro['title'] ); ?>" data-tag="<?php echo esc_attr( $macro['tag'] ); ?>"><?php echo esc_attr( $macro['title'] ); ?></td>
<td>
<a class="copy-tag wpsc-link" title="<?php echo esc_attr_e( 'Copy Tag', 'supportcandy' ); ?>"><?php esc_attr_e( 'Copy', 'supportcandy' ); ?></a> |
<a class="insert-tag wpsc-link" title="<?php echo esc_attr_e( 'Insert Tag', 'supportcandy' ); ?>"><?php esc_attr_e( 'Insert', 'supportcandy' ); ?></a>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
<script>
var macroTable = jQuery('table.wpscMacros').DataTable({
ordering: false,
paging: false,
info: false,
order: [[1, "desc"]],
columnDefs: [
{ targets: -1, searchable: false, orderable: false },
{ targets: '_all', className: 'dt-left' }
],
language: supportcandy.translations.datatables
});
jQuery(document).ready(function() {
jQuery('div.dataTables_filter input', macroTable.table().container()).focus();
})
// Insert tag directly into editor
jQuery('.insert-tag').click(function(){
var text_to_insert = jQuery(this).closest('tr').find('td:first-child').data('tag');
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden();
if (is_tinymce) {
tinymce.activeEditor.execCommand('mceInsertContent', false, text_to_insert);
} else {
var $txt = jQuery(".wpsc_textarea");
var caretPos = $txt[0].selectionStart;
var textAreaTxt = $txt.val();
$txt.val(textAreaTxt.substring(0, caretPos) + text_to_insert + textAreaTxt.substring(caretPos));
}
wpsc_close_modal();
});
// Copy tag to clipboard
jQuery('.copy-tag').click(function(){
var text_to_copy = jQuery(this).closest('tr').find('td:first-child').data('tag');
var temp = jQuery("<input>");
jQuery("body").append(temp);
temp.val(text_to_copy).select();
document.execCommand("copy");
temp.remove();
wpsc_close_modal();
});
</script>
<?php
$body = ob_get_clean();
ob_start();
?>
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
<?php esc_attr_e( 'Close', 'supportcandy' ); ?>
</button>
<?php
do_action( 'wpsc_get_after_macro' );
$footer = ob_get_clean();
$response = array(
'title' => $title,
'body' => $body,
'footer' => $footer,
);
wp_send_json( $response );
}
/**
* Replace macros in string
*
* @param string $str - String to replace macros in.
* @param WPSC_ticket $ticket - ticket object.
* @param string $module - module name.
* @return string
*/
public static function replace( $str, $ticket, $module = '' ) {
// validate ticket object.
if ( is_object( $ticket ) && ! intval( $ticket->id ) ) {
return $str;
}
// get all macros within string so that will replace only matched.
preg_match_all( '/{(\w*)}/', $str, $matches );
$matches = isset( $matches[1] ) ? array_unique( $matches[1] ) : array();
// replace matched tags.
foreach ( $matches as $macro ) {
switch ( $macro ) {
case 'ticket_id':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'id' );
$str = str_replace( '{{ticket_id}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'ticket_status':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' );
$str = str_replace( '{{ticket_status}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'ticket_category':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'category' );
$str = str_replace( '{{ticket_category}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'ticket_priority':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'priority' );
$str = str_replace( '{{ticket_priority}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'ticket_subject':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'subject' );
$str = str_replace( '{{ticket_subject}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'customer_name':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'customer' );
$str = str_replace( '{{customer_name}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'customer_email':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'email' );
$str = str_replace( '{{customer_email}}', $cf->type::get_customer_field_val( $cf, $ticket->customer ), $str );
break;
case 'customer_first_name':
$str = self::replace_customer_first_name( $str, $ticket );
break;
case 'ticket_description':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'description' );
$str = str_replace( '{{ticket_description}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'last_reply':
$str = self::replace_last_reply( $str, $ticket );
break;
case 'last_reply_user_name':
$str = self::replace_last_reply_user_name( $str, $ticket );
break;
case 'last_reply_user_email':
$str = self::replace_last_reply_user_email( $str, $ticket );
break;
case 'last_reply_user_first_name':
$str = self::replace_last_reply_user_first_name( $str, $ticket );
break;
case 'last_note':
$str = self::replace_last_note( $str, $ticket );
break;
case 'last_note_user_name':
$str = self::replace_last_note_user_name( $str, $ticket );
break;
case 'last_note_user_email':
$str = self::replace_last_note_user_email( $str, $ticket );
break;
case 'last_note_user_first_name':
$str = self::replace_last_note_user_first_name( $str, $ticket );
break;
case 'current_user_name':
$str = self::replace_current_user_name( $str, $ticket );
break;
case 'current_user_email':
$str = self::replace_current_user_email( $str, $ticket );
break;
case 'current_user_first_name':
$str = self::replace_current_user_first_name( $str, $ticket );
break;
case 'previously_assigned_agent':
$cf = WPSC_Custom_Field::get_cf_by_slug( 'prev_assignee' );
$str = str_replace( '{{' . $cf->slug . '}}', $cf->type::get_ticket_field_val( $cf, $ticket, $module ), $str );
break;
case 'ticket_history':
$str = self::replace_ticket_history( $str, $ticket );
break;
case 'ticket_history_all':
$str = self::replace_ticket_history_all( $str, $ticket );
break;
case 'ticket_notes_history':
$str = self::replace_ticket_notes_history( $str, $ticket );
break;
case 'ticket_history_all_with_notes':
$str = self::replace_ticket_history_all_with_notes( $str, $ticket );
break;
case 'ticket_history_all_with_logs':
$str = self::replace_ticket_history_all_with_logs( $str, $ticket );
break;
case 'ticket_history_all_with_notes_and_logs':
$str = self::replace_ticket_history_all_with_notes_and_logs( $str, $ticket );
break;
case 'ticket_notes_history_with_logs':
$str = self::replace_ticket_notes_history_with_logs( $str, $ticket );
break;
case 'ticket_url':
$str = self::replace_ticket_url( $str, $ticket );
break;
case 'ticket_url_plain':
$str = self::replace_ticket_url_plain( $str, $ticket );
break;
default:
// custom fields.
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
if (
$cf->type::$slug == 'cf_html' ||
$cf->slug != $macro
) {
continue;
}
$val = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? $cf->type::get_ticket_field_val( $cf, $ticket, $module ) : $cf->type::get_customer_field_val( $cf, $ticket->customer );
$str = str_replace( '{{' . $cf->slug . '}}', $val, $str );
}
// filter tags.
$str = apply_filters( 'wpsc_replace_macros', $str, $ticket, $macro );
}
}
// return string after replacing found tags.
return $str;
}
/**
* Replace ticket customer first name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_customer_first_name( $str, $ticket ) {
$first_name = $ticket->customer->name;
if ( $ticket->customer->user ) {
$first_name = get_user_meta( $ticket->customer->user->ID, 'first_name', true );
if ( ! $first_name ) {
$first_name = $ticket->customer->name;
}
}
$str = str_replace( '{{customer_first_name}}', $first_name, $str );
return $str;
}
/**
* Replace ticket history
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_history( $str, $ticket ) {
$advanced = get_option( 'wpsc-ms-advanced-settings' );
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => 'IN',
'val' => array( 'report', 'reply' ),
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
'items_per_page' => intval( $advanced['ticket-history-macro-threads'] ) + 1,
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
array_shift( $threads['results'] );
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<br><hr><br>', $history );
return str_replace( '{{ticket_history}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_history}}', $history, $str );
}
}
/**
* Replace ticket history all
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_history_all( $str, $ticket ) {
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => 'IN',
'val' => array( 'report', 'reply' ),
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<br><hr><br>', $history );
return str_replace( '{{ticket_history_all}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_history_all}}', $history, $str );
}
}
/**
* Replace ticket notes history
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_notes_history( $str, $ticket ) {
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => '=',
'val' => 'note',
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<br><hr><br>', $history );
return str_replace( '{{ticket_notes_history}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_notes_history}}', $history, $str );
}
}
/**
* Replace ticket history all with notes
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_history_all_with_notes( $str, $ticket ) {
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => 'IN',
'val' => array( 'report', 'reply', 'note' ),
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<div></div><br><hr><br><div></div>', $history );
return str_replace( '{{ticket_history_all_with_notes}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_history_all_with_notes}}', $history, $str );
}
}
/**
* Replace ticket history all with logs
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_history_all_with_logs( $str, $ticket ) {
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => 'IN',
'val' => array( 'report', 'reply', 'log' ),
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<br><hr><br>', $history );
return str_replace( '{{ticket_history_all_with_logs}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_history_all_with_logs}}', $history, $str );
}
}
/**
* Replace ticket history all with logs and notes
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_history_all_with_notes_and_logs( $str, $ticket ) {
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => 'IN',
'val' => array( 'report', 'reply', 'note', 'log' ),
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<br><hr><br>', $history );
return str_replace( '{{ticket_history_all_with_notes_and_logs}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_history_all_with_notes_and_logs}}', $history, $str );
}
}
/**
* Replace ticket notes history with logs
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_notes_history_with_logs( $str, $ticket ) {
$filters = array(
'meta_query' => array(
'relation' => 'AND',
array(
'slug' => 'ticket',
'compare' => '=',
'val' => $ticket->id,
),
array(
'slug' => 'type',
'compare' => 'IN',
'val' => array( 'note', 'log' ),
),
array(
'slug' => 'is_active',
'compare' => '=',
'val' => 1,
),
),
'orderby' => 'id',
'order' => 'DESC',
);
$threads = WPSC_Thread::find( $filters );
if ( $threads['total_items'] ) {
$history = array_filter(
array_map(
fn ( $thread ) => $thread->get_history_macro(),
$threads['results']
)
);
$history = implode( '<br><hr><br>', $history );
return str_replace( '{{ticket_notes_history_with_logs}}', $history, $str );
} else {
$history = esc_attr__( 'Not Applicable', 'supportcandy' );
return str_replace( '{{ticket_notes_history_with_logs}}', $history, $str );
}
}
/**
* Replace ticket URL
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_url( $str, $ticket ) {
$ticket_url = '<a class="wpsc_link" href="' . $ticket->get_url() . '" target="_blank">' . $ticket->get_url() . '</a>';
$str = str_replace( '{{ticket_url}}', $ticket_url, $str );
return $str;
}
/**
* Replace ticket URL
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_ticket_url_plain( $str, $ticket ) {
$str = str_replace( '{{ticket_url_plain}}', $ticket->get_url(), $str );
return $str;
}
/**
* Replace ticket last reply
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_reply( $str, $ticket ) {
$thread = $ticket->get_last_reply();
if ( $thread ) {
$str = str_replace( '{{last_reply}}', $thread->get_printable_string(), $str );
} else {
$str = str_replace(
'{{last_reply}}',
esc_attr__( 'Not Applicable', 'supportcandy' ),
$str
);
}
return $str;
}
/**
* Replace ticket last reply user name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_reply_user_name( $str, $ticket ) {
$thread = $ticket->get_last_reply();
if ( ! $thread ) {
return str_replace( '{{last_reply_user_name}}', '', $str );
}
$str = str_replace( '{{last_reply_user_name}}', $thread->customer->name, $str );
return $str;
}
/**
* Replace ticket last reply user email
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_reply_user_email( $str, $ticket ) {
$thread = $ticket->get_last_reply();
if ( ! $thread ) {
return str_replace( '{{last_reply_user_email}}', '', $str );
}
$str = str_replace( '{{last_reply_user_email}}', $thread->customer->email, $str );
return $str;
}
/**
* Replace ticket last reply user first name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_reply_user_first_name( $str, $ticket ) {
$thread = $ticket->get_last_reply();
if ( ! $thread ) {
return str_replace( '{{last_reply_user_first_name}}', '', $str );
}
$first_name = $thread->customer->name;
if ( $thread->customer->user ) {
$first_name = get_user_meta( $thread->customer->user->ID, 'first_name', true );
if ( ! $first_name ) {
$first_name = $thread->customer->name;
}
}
$str = str_replace( '{{last_reply_user_first_name}}', $first_name, $str );
return $str;
}
/**
* Replace ticket last note
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_note( $str, $ticket ) {
$thread = $ticket->get_last_note();
if ( $thread ) {
$str = str_replace( '{{last_note}}', $thread->get_printable_string(), $str );
} else {
$str = str_replace(
'{{last_note}}',
esc_attr__( 'Not Applicable', 'supportcandy' ),
$str
);
}
return $str;
}
/**
* Replace ticket last note user name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_note_user_name( $str, $ticket ) {
$thread = $ticket->get_last_note();
if ( ! $thread ) {
return str_replace( '{{last_note_user_name}}', '', $str );
}
$str = str_replace( '{{last_note_user_name}}', $thread->customer->name, $str );
return $str;
}
/**
* Replace ticket last note user email
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_note_user_email( $str, $ticket ) {
$thread = $ticket->get_last_note();
if ( ! $thread ) {
return str_replace( '{{last_note_user_email}}', '', $str );
}
$str = str_replace( '{{last_note_user_email}}', $thread->customer->email, $str );
return $str;
}
/**
* Replace ticket last note user first name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_last_note_user_first_name( $str, $ticket ) {
$thread = $ticket->get_last_note();
if ( ! $thread ) {
return str_replace( '{{last_note_user_first_name}}', '', $str );
}
$first_name = $thread->customer->name;
if ( $thread->customer->user ) {
$first_name = get_user_meta( $thread->customer->user->ID, 'first_name', true );
if ( ! $first_name ) {
$first_name = $thread->customer->name;
}
}
$str = str_replace( '{{last_note_user_first_name}}', $first_name, $str );
return $str;
}
/**
* Replace current user name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_current_user_name( $str, $ticket ) {
$current_user = WPSC_Current_User::$current_user;
if ( $current_user->is_customer ) {
$str = str_replace( '{{current_user_name}}', $current_user->customer->name, $str );
} else {
$str = str_replace( '{{current_user_name}}', esc_attr__( 'Not Applicable', 'supportcandy' ), $str );
}
return $str;
}
/**
* Replace current user email
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_current_user_email( $str, $ticket ) {
$current_user = WPSC_Current_User::$current_user;
if ( $current_user->is_customer ) {
$str = str_replace( '{{current_user_email}}', $current_user->customer->email, $str );
} else {
$str = str_replace( '{{current_user_email}}', esc_attr__( 'Not Applicable', 'supportcandy' ), $str );
}
return $str;
}
/**
* Replace current user first name
*
* @param string $str - string to replace tags in.
* @param WPSC_Ticket $ticket - ticket object.
* @return string
*/
public static function replace_current_user_first_name( $str, $ticket ) {
$current_user = WPSC_Current_User::$current_user;
if ( $current_user->is_customer ) {
$first_name = $current_user->customer->name;
if ( $current_user->customer->user ) {
$first_name = get_user_meta( $current_user->user->ID, 'first_name', true );
if ( ! $first_name ) {
$first_name = $current_user->customer->name;
}
}
$str = str_replace( '{{current_user_first_name}}', $first_name, $str );
} else {
$str = str_replace( '{{current_user_first_name}}', esc_attr__( 'Not Applicable', 'supportcandy' ), $str );
}
return $str;
}
}
endif;
WPSC_Macros::init();
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