Current File : /home/komfo908/www/suporte/_old/rate.php
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
hesk_load_database_functions();
// Is rating enabled?
if ( ! $hesk_settings['rating'])
{
die($hesklang['rdis']);
}
// Rating value
$rating = intval( hesk_GET('rating', 0) );
// Rating can only be 1 or 5
if ($rating != 1 && $rating != 5)
{
die($hesklang['attempt']);
}
// Reply ID
$reply_id = intval( hesk_GET('id', 0) ) or die($hesklang['attempt']);
// Ticket tracking ID
$trackingID = hesk_cleanID() or die($hesklang['attempt']);
// Connect to database
hesk_dbConnect();
// Get reply info to verify tickets match
$result = hesk_dbQuery("SELECT `replyto`,`rating`,`staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='{$reply_id}' LIMIT 1");
$reply = hesk_dbFetchAssoc($result);
// Does the ticket ID match the one in the request?
$result = hesk_dbQuery("SELECT `trackid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='{$reply['replyto']}' LIMIT 1");
// -> Ticket found?
if (hesk_dbNumRows($result) != 1)
{
die($hesklang['attempt']);
}
// -> Does the tracking ID match?
$ticket = hesk_dbFetchAssoc($result);
if ($ticket['trackid'] != $trackingID)
{
die($hesklang['attempt']);
}
// OK, tracking ID matches. Now check if this reply has already been rated
if ( ! empty($reply['rating']))
{
die($hesklang['ar']);
}
// Update reply rating
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `rating`='{$rating}' WHERE `id`='{$reply_id}'");
// Also update staff rating
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `rating`=((`rating`*(`ratingpos`+`ratingneg`))+{$rating})/(`ratingpos`+`ratingneg`+1), " .
($rating == 5 ? '`ratingpos`=`ratingpos`+1 ' : '`ratingneg`=`ratingneg`+1 ') .
"WHERE `id`='{$reply['staffid']}'");
header("Cache-Control: no-store, no-cache, must-revalidate");
header("Cache-Control: post-check=0, pre-check=0", false);
header("Pragma: no-cache");
header('Content-type: text/plain; charset=utf-8');
if ($rating == 5)
{
echo $hesklang['rh'];
}
else
{
echo $hesklang['rnh'];
}
exit();
?>
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