Current File : /home/komfo908/www/suporte/_old/language/en/help_files/custom.html
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>Interactive help for Hesk settings</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<link href="help_style.css" type="text/css" rel="stylesheet" />
</head>
<body>
<!-- next: 58 -->
<h3>Interactive help for Hesk settings</h3>
<p> </p>
<a name="41"></a><span class="section">» Custom fields</span>
<p>Custom fields can be used to collect additional information from your customers. You can enable up to 20 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.</p>
<p><b>» Type</b><br />
Choose field type. It can be one of the following options:</p>
<ul>
<li><b>Text field</b> - a normal one-line text field (<input type="text">)</li>
<li><b>Large text box</b> - text area, a larger text field with multiple lines (<textarea></textarea>)</li>
<li><b>Radio button</b> - a radio button with at least two options (<input type="radio">)</li>
<li><b>Select box</b> - a drop-down select box with at least two options (<select></select>)</li>
<li><b>Checkbox</b> - checkbox with at least two options (<input type="checkbox">). Multiple options can be chosen (ticked).</li>
</ul>
<p><b>» Required</b><br />
Check to make the custom field a required, otherwise it is an optional one.</p>
<p><b>» Field name</b><br />
Give the custom field a unique name that what will be displayed next to the field, for example "Postal address".</p>
<p><b>» Location</b><br />
Choose whether the custom field should be displayed before or after the "Message" field when submitting a new support ticket.</p>
<p><b>» Options</b><br />
Options you can set for each field depending on the selected Type:</p>
<ul>
<li><b>Text field</b> - you can set maximum input length (in chars) and default value</li>
<li><b>Large text box</b> - you can set number of rows and columns (<textarea rows="<b>Y</b>" cols="<b>X</b>">)</li>
<li><b>Radio button</b> - list radio button options, one per line</li>
<li><b>Select box</b> - list select box options, one per line</li>
</ul>
<p> </p>
<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
</body>
</html>
Mini Shell