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<title>Interactive help for Hesk settings</title>
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<h3>Interactive help for Hesk settings</h3>
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<a name="63"></a><p class="title">Timezone</p>
<p>Select your help desk timezone.</p>
<p>If no valid timezone is selected, Coordinated Universal Time (UTC) will be used.</p>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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<a name="20"></a><p class="title">Time format</p>
<p>This is PHP date syntax for timestamps displayed by Hesk.</p>
<p><span class="wrong">Use only one space in the syntax (separating date and time), Hesk will use the space to break date and time into two lines!</span></p>
<p>For full syntax to use see <a href="http://www.php.net/date" target="_blank">PHP date manual</a>. Few examples you can use:</p>
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<td><b><i>Setting</i></b></td>
<td><b><i>Result</i></b></td>
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<td><b>Y-m-d H:i:s</b></td>
<td>2012-12-31 14:35:53</td>
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<td><b>d/m/Y H:i:s</b></td>
<td>31/12/2012 14:35:53</td>
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<td><b>m-d-Y H:i:s</b></td>
<td>12-31-2012 14:35:53</td>
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<td><b>j-M-Y H:i:s</b></td>
<td>31-Dec-2012 14:35:53</td>
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<td><b>j-M-Y g:ia</b></td>
<td>31-Dec-2012 2:35pm</td>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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<a name="61"></a><p class="title">IP whois</p>
<p>URL of the service you use for IP whois query.</p>
<p><b>{IP}</b> tag will be replaced with customer IP address.</p>
<p>Default: http://whois.domaintools.com/{IP}</p>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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<a name="62"></a><p class="title">Maintenance mode</p>
<p>Put the help desk in maintenance mode.</p>
<p>Customer will not be able to use any help desk functions. Staff will be able to access and use the help desk normally.</p>
<p><b>Note:</b> Maintenance mode is activated automatically if the <b>/install</b> folder is present.</p>
<p><b>Important:</b> POP3 fetching will not be active, but email piping will (to avoid lost customer emails).</p>
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<a name="21"></a><p class="title">Admin link</p>
<p>If selected a link to admin panel will be displayed on the bottom of your <a href="../../../" target="_blank">help desk index page</a>.</p>
<a name="48"></a><p class="title">Submit notice</p>
<p>If checked, the <i>Submit a ticket</i> form will show a note (at the bottom)
saying the customer should double-check all the information entered and
that their IP address is being logged for security purposes.</p>
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<p align="center"><a href="#" onclick="Javascript:window.close()">Close window</a></p>
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<a name="56"></a><p class="title">Online Users</p>
<p>If checked HESK will show a list of users online in the last X minutes at the bottom of the help desk (in staff interface only).</p>
<a name="59"></a><p class="title">Updates</p>
<p>If checked HESK will automatically check for updates whenever you open the settings page.</p>
<p>For automatic update check to work your server must be connected to the Internet and have either cURL or allow_url_fopen enabled.</p>
<p>If disabled or required functions are missing, a manual "Check for updates" links will appear.</p>
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