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<h3>Interactive help for Hesk settings</h3>
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<span class="section">» Knowledgebase settings</span>
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<a name="22"></a><p class="title">Enable Knowledgebase</p>
<p>Use this setting to turn HESK Knowledgebase functionality on or off.</p>
<p>Available options are:</p>
<ul>
<li><i>YES, enable Knowledgebase</i><br />Enables Knowledgebase functionality for HESK<br /> </li>
<li><i>YES, use HESK as a Knowledgebase only (disable help desk)</i><br />Enables Knowledgebase, but disables help desk functionality (posting new support tickets). Use
this option if you wish to use HESK as a Knowledgebase, not a fully-featured help desk.<br ><br />
Note that support tickets may still be submitted by staff or by email piping/POP3 fetching if enabled. Customers can view and reply to tickets.<br /> </li>
<li><i>NO, disable Knowledgebase</i><br />Disables Knowledgebase functionality for HESK</li>
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<a name="52"></a><p class="title">WYSIWYG Editor</p>
<p>This will enable a <i>What You See Is What You Get</i> type
editor (a rich-text editor) for the knowledgebase articles rather than a simple
text editor.</p>
<a name="23"></a><p class="title">Suggest KB articles</p>
<p>If set to YES Hesk will match ticket subject and message against knowledgebase articles and recommend customers to read matching articles before submitting a new support ticket.</p>
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<a name="24"></a><p class="title">Enable KB rating</p>
<p>Set to YES to allow customers to rate knowledgebase articles as Helpful or Not helpful</p>
<a name="25"></a><p class="title">Enable KB search</p>
<p>Enabling this feature will show a search form on top of help desk customer interface and allow them to use the search form to search your knowledgebase.</p>
<p>You can choose to display a small search box (located in the top right corner) or a large one (more visible, covers entire page width).</p>
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<a name="58"></a><p class="title">Show article views</p>
<p>Set to YES to display number of knowledgebase article views publicly (views are always visible from staff control panel).</p>
<a name="59"></a><p class="title">Show article date</p>
<p>Set to YES to display knowledgebase article submission date publicly (date is always visible from staff control panel).</p>
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<a name="26"></a><p class="title">Max search results</p>
<p>This is the maximum matching results Hesk will return when someone searches the knowledgebase.</p>
<a name="27"></a><p class="title">Article preview length</p>
<p>Maximum length (number of chars) of knowledgebase article content that will be displayed in article list when browsing knowledgebase categories.</p>
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<a name="28"></a><p class="title">Categories in row</p>
<p>Number of (sub)categories to be displayed in table row when browsing knowledgebase.</p>
<a name="29"></a><p class="title">Subcategory articles</p>
<p>Number of (preview) articles listed in subcategory display.</p>
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<a name="30"></a><p class="title">Show popular articles</p>
<p>Number of popular (most visited) articles shown on <a href="../../../" target="_blank">help desk index</a> and <a href="../../../knowledgebase.php" target="_blank">knowledgebase index</a> pages. Set to 0 to disable listing popular articles.</p>
<a name="31"></a><p class="title">Show latest articles</p>
<p>Number of latest (most recently submitted) articles shown on <a href="../../../" target="_blank">help desk index</a> and <a href="../../../knowledgebase.php" target="_blank">knowledgebase index</a> pages. Set to 0 to disable listing latest articles.</p>
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<a name="60"></a><p class="title">Related Articles</p>
<p>Set to the number of related articles that should be listed below each Knowledgebase article.</p>
<p>To disable listing related articles, set to <b>0</b></p>
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