%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action)
{
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_select_category($number_of_categories)
{
global $hesk_settings, $hesklang;
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['select_category'];
require_once(HESK_PATH . 'inc/header.inc.php');
// A categoy needs to be selected
if (isset($_GET['category']) && empty($_GET['category']))
{
hesk_process_messages($hesklang['sel_app_cat'],'NOREDIRECT','NOTICE');
}
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php hesk_showTopBar($hesklang['submit_ticket']); ?></td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php echo $hesk_settings['site_url']; ?>" class="smaller"><?php echo $hesk_settings['site_title']; ?></a> >
<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="smaller"><?php echo $hesk_settings['hesk_title']; ?></a> >
<?php echo $hesklang['submit_ticket']; ?></span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<br />
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div style="text-align: center">
<h3><?php echo $hesklang['select_category_text']; ?></h3>
<div class="select_category">
<?php
// Print a select box if number of categories is large
if ($number_of_categories > $hesk_settings['cat_show_select'])
{
?>
<form action="index.php" method="get">
<select name="category" id="select_category">
<?php
if ($hesk_settings['select_cat'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($hesk_settings['categories'] as $k=>$v)
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
?>
</select>
<br />
<div style="text-align:center">
<input type="submit" value="<?php echo $hesklang['c2c']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="hidden" name="a" value="add" />
</div>
</form>
<?php
}
// Otherwise print quick links
else
{
?>
<ul id="ul_category">
<?php
foreach ($hesk_settings['categories'] as $k=>$v)
{
echo '<li><a href="index.php?a=add&category='.$k.'">» '.$v.'</a></li>';
}
?>
</ul>
<?php
}
?>
</div>
</div>
<p> </p>
<?php
return true;
} // END print_select_category()
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Connect to the database
hesk_load_database_functions();
hesk_dbConnect();
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Load calendar JS and CSS
define('CALENDAR',1);
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if ( isset($_REQUEST['name']) )
{
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if ( isset($_REQUEST['email']) )
{
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Priority
if ( isset($_REQUEST['priority']) )
{
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if ( isset($_REQUEST['subject']) )
{
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if ( isset($_REQUEST['message']) )
{
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use']==1 && isset($_REQUEST[$k]) )
{
$_SESSION['c_'.$k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if ( ! isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
if ( ! isset($_SESSION['isnotice']))
{
$_SESSION['isnotice'] = array();
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'])
{
define('RECAPTCHA',1);
}
// Get categories
$hesk_settings['categories'] = array();
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `type`='0' ORDER BY `cat_order` ASC");
while ($row=hesk_dbFetchAssoc($res))
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
$number_of_categories = count($hesk_settings['categories']);
if ($number_of_categories == 0)
{
$category = 1;
}
elseif ($number_of_categories == 1)
{
$category = current(array_keys($hesk_settings['categories']));
}
else
{
$category = isset($_GET['catid']) ? hesk_REQUEST('catid'): hesk_REQUEST('category');
// Force the customer to select a category?
if (! isset($hesk_settings['categories'][$category]) )
{
return print_select_category($number_of_categories);
}
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php hesk_showTopBar($hesklang['submit_ticket']); ?></td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php echo $hesk_settings['site_url']; ?>" class="smaller"><?php echo $hesk_settings['site_title']; ?></a> >
<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="smaller"><?php echo $hesk_settings['hesk_title']; ?></a> >
<?php
if ($number_of_categories > 1)
{
?>
<a href="index.php?a=add" class="smaller"><?php echo $hesklang['submit_ticket']; ?></a> >
<?php echo $hesk_settings['categories'][$category];
}
else
{
echo $hesklang['submit_ticket'];
}
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START FORM -->
<p style="text-align:center"><?php echo $hesklang['use_form_below']; ?> <font class="important"> *</font></p>
<form method="post" action="submit_ticket.php?submit=1" name="form1" id="form1" enctype="multipart/form-data">
<!-- Contact info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['name']; ?>: <font class="important">*</font></td>
<td width="80%"><input type="text" name="name" size="40" maxlength="50" value="<?php if (isset($_SESSION['c_name'])) {echo stripslashes(hesk_input($_SESSION['c_name']));} ?>" <?php if (in_array('name',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></td>
</tr>
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['email'] . ': ' . ($hesk_settings['require_email'] ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%"><input type="text" name="email" id="email" size="40" maxlength="1000" value="<?php if (isset($_SESSION['c_email'])) {echo stripslashes(hesk_input($_SESSION['c_email']));} ?>" <?php if (in_array('email',$_SESSION['iserror'])) {echo ' class="isError" ';} elseif (in_array('email',$_SESSION['isnotice'])) {echo ' class="isNotice" ';} ?> <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(\'email\', \'email_suggestions\', 1, 0)"'; } ?> /></td>
</tr>
<?php
if ($hesk_settings['confirm_email'])
{
?>
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['confemail'] . ': ' . ($hesk_settings['require_email'] ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%"><input type="text" name="email2" size="40" maxlength="1000" value="<?php if (isset($_SESSION['c_email2'])) {echo stripslashes(hesk_input($_SESSION['c_email2']));} ?>" <?php if (in_array('email2',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></td>
</tr>
<?php
} // End if $hesk_settings['confirm_email']
?>
</table>
<div id="email_suggestions"></div>
<!-- Priority -->
<?php
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency'])
{
?>
<hr />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></td>
<td width="80%"><select name="priority" <?php if (in_array('priority',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
?>
<option value="3" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
</select></td>
</tr>
</table>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
$hidden_cf_buffer = '';
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use']==1 && $v['place']==0 && hesk_is_custom_field_in_category($k, $category) )
{
if ($print_table == 0)
{
echo '
<hr />
<table border="0" width="100%">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0)
{
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
}
elseif ($k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><textarea name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$cls.'>'.$k_value.'</textarea></td>
</tr>
';
break;
// Date
case 'date':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" value="'.$k_value.'" class="tcal'.(in_array($k,$_SESSION['iserror']) ? ' isError' : '').'" size="10" '.$cls.' /></td>
</tr>
';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 0'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" '.$cls.' '.$suggest.' />
<div id="'.$k.'_suggestions"></div>
</td>
</tr>
';
break;
// Hidden
case 'hidden':
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['default_value'].'" />';
break;
/* Default text input */
default:
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$v['value']['default_value'].'" '.$cls.' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table)
{
echo '</table>';
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<?php
if ($hesk_settings['require_subject'] != -1 || $hesk_settings['require_message'] != -1)
{
?>
<hr />
<table border="0" width="100%">
<?php
// Show subject field?
if ($hesk_settings['require_subject'] != -1)
{
?>
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['subject'] . ': ' . ($hesk_settings['require_subject'] ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%"><input type="text" name="subject" size="40" maxlength="70" value="<?php if (isset($_SESSION['c_subject'])) {echo stripslashes(hesk_input($_SESSION['c_subject']));} ?>" <?php if (in_array('subject',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></td>
</tr>
<?php
}
// Show message field?
if ($hesk_settings['require_message'] != -1)
{
?>
<tr>
<td style="text-align:right" width="150" valign="top"><?php echo $hesklang['message'] . ': ' . ($hesk_settings['require_message'] ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%"><textarea name="message" rows="12" cols="60" <?php if (in_array('message',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php if (isset($_SESSION['c_message'])) {echo stripslashes(hesk_input($_SESSION['c_message']));} ?></textarea>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if (has_public_kb() && $hesk_settings['kb_recommendanswers'])
{
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php echo $hesklang['lkbs']; ?></i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
</td>
</tr>
<?php
}
?>
</table>
<?php
}
?>
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use']==1 && $v['place']==1 && hesk_is_custom_field_in_category($k, $category) )
{
if ($print_table == 0 && $v['type'] != 'hidden')
{
echo '
<hr />
<table border="0" width="100%">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0)
{
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
}
elseif ($k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><textarea name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$cls.'>'.$k_value.'</textarea></td>
</tr>
';
break;
// Date
case 'date':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" value="'.$k_value.'" class="tcal'.(in_array($k,$_SESSION['iserror']) ? ' isError' : '').'" size="10" '.$cls.' /></td>
</tr>
';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 0'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" id="'.$k.'" size="40" '.$cls.' '.$suggest.' />
<div id="'.$k.'_suggestions"></div>
</td>
</tr>
';
break;
// Hidden
case 'hidden':
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$hidden_cf_buffer .= '<input type="hidden" name="'.$k.'" value="'.$v['value']['default_value'].'" />';
break;
/* Default text input */
default:
if (strlen($k_value) != 0 || isset($_SESSION["c_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$v['value']['default_value'].'" '.$cls.' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table)
{
echo '</table>';
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<hr />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150" valign="top"><?php echo $hesklang['attachments']; ?>:</td>
<td width="80%" valign="top">
<?php
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
</td>
</tr>
</table>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<hr />
<!-- Security checks -->
<table border="0" width="100%">
<?php
if ($hesk_settings['question_use'])
{
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php echo $hesklang['verify_q']; ?> <font class="important">*</font></td>
<td width="80%">
<?php
$value = '';
if (isset($_SESSION['c_question']))
{
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'].'<br /><input type="text" name="question" size="20" value="'.$value.'" '.$cls.' />';
?><br />
</td>
</tr>
<?php
}
if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] != 1)
{
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php echo $hesklang['verify_i']; ?> <font class="important">*</font></td>
<td width="80%">
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified']))
{
echo '<img src="'.HESK_PATH.'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> '.$hesklang['vrfy'];
}
// Use reCAPTCHA V2?
elseif ($hesk_settings['recaptcha_use'] == 2)
{
?>
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>"></div>
<?php
}
// At least use some basic PHP generated image (better than nothing)
else
{
$cls = in_array('mysecnum',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'].'<br /> <br /><img src="print_sec_img.php?'.rand(10000,99999).'" width="150" height="40" alt="'.$hesklang['sec_img'].'" title="'.$hesklang['sec_img'].'" border="1" name="secimg" style="vertical-align:text-bottom" /> '.
'<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="'.$hesklang['reload'].'" title="'.$hesklang['reload'].'" border="0" style="vertical-align:text-bottom" /></a>'.
'<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" '.$cls.' />';
}
?>
</td>
</tr>
<?php
}
?>
</table>
<?php
}
?>
<!-- Submit -->
<?php
if ($hesk_settings['submit_notice'])
{
?>
<hr />
<div align="center">
<table border="0">
<tr>
<td>
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars(hesk_getClientIP()).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
<p align="center"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" id="recaptcha-submit" /></p>
</td>
</tr>
</table>
</div>
<?php
} // End IF submit_notice
else
{
?>
<br /> <br />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"> </td>
<td width="80%"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" id="recaptcha-submit" /><br />
<br /> </td>
</tr>
</table>
<?php
} // End ELSE submit_notice
// Print hidden custom fields
echo $hidden_cf_buffer;
?>
<input type="hidden" name="category" value="<?php echo $category; ?>" />
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
<?php
// Use Invisible reCAPTCHA?
if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] == 1 && ! isset($_SESSION['img_verified']))
{
?>
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>" data-bind="recaptcha-submit" data-callback="recaptcha_submitForm"></div>
<?php
}
?>
</form>
<!-- END FORM -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
function print_start()
{
global $hesk_settings, $hesklang;
// Connect to database
hesk_load_database_functions();
hesk_dbConnect();
// This will be used to determine how much space to print after KB
$hesk_settings['kb_spacing'] = 4;
// Include KB functionality only if we have any public articles
has_public_kb();
if ($hesk_settings['kb_enable'])
{
require(HESK_PATH . 'inc/knowledgebase_functions.inc.php');
}
else
{
$hesk_settings['kb_spacing'] += 2;
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php hesk_showTopBar($hesk_settings['hesk_title']); ?></td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php echo $hesk_settings['site_url']; ?>" class="smaller"><?php echo $hesk_settings['site_title']; ?></a> >
<?php echo $hesk_settings['hesk_title']; ?></span>
</td>
<?php
// Print small search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchSmall();
}
?>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<?php
// Print large search box
if ($hesk_settings['kb_enable'])
{
hesk_kbSearchLarge();
}
// Knowledgebase disabled, print an empty line for formatting
else
{
echo ' ';
}
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' AND (`language` IS NULL OR `language` LIKE '".hesk_dbEscape($hesk_settings['language'])."') ORDER BY `order` ASC");
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}
?>
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr>
<td width="50%">
<!-- START SUBMIT -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="1"><img src="img/newticket.png" alt="" width="60" height="60" /></td>
<td>
<p><b><a href="index.php?a=add"><?php echo $hesklang['sub_support']; ?></a></b><br />
<?php echo $hesklang['open_ticket']; ?></p>
</td>
</tr>
</table>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END SUBMIT -->
</td>
<td width="1"><img src="img/blank.gif" width="5" height="1" alt="" /></td>
<td width="50%">
<!-- START VIEW -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="1"><img src="img/existingticket.png" alt="" width="60" height="60" /></td>
<td>
<p><b><a href="ticket.php"><?php echo $hesklang['view_existing']; ?></a></b><br />
<?php echo $hesklang['vet']; ?></p>
</td>
</tr>
</table>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END VIEW -->
</td>
</tr>
</table>
<?php
if ($hesk_settings['kb_enable'])
{
?>
<br />
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<p><span class="homepageh3"><?php echo $hesklang['kb_text']; ?></span></p>
<?php
/* Get list of top articles */
hesk_kbTopArticles($hesk_settings['kb_index_popart']);
/* Get list of latest articles */
hesk_kbLatestArticles($hesk_settings['kb_index_latest']);
?>
<p>» <b><a href="knowledgebase.php"><?php echo $hesklang['viewkb']; ?></a></b></p>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<br />
<?php
}
// Print blank space after KB?
if ($hesk_settings['kb_spacing'] > 0)
{
echo str_repeat('<p> </p>', $hesk_settings['kb_spacing']);
}
// Show a link to admin panel?
if ($hesk_settings['alink'])
{
?>
<p style="text-align:center"><a href="<?php echo $hesk_settings['admin_dir']; ?>/" class="smaller"><?php echo $hesklang['ap']; ?></a></p>
<?php
}
} // End print_start()
function forgot_tid()
{
global $hesk_settings, $hesklang;
require(HESK_PATH . 'inc/email_functions.inc.php');
$email = hesk_emailCleanup( hesk_validateEmail( hesk_POST('email'), 'ERR' ,0) ) or hesk_process_messages($hesklang['enter_valid_email'],'ticket.php?remind=1');
if ( isset($_POST['open_only']) )
{
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Get ticket(s) from database */
hesk_load_database_functions();
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` != '3' AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1)
{
if ($hesk_settings['open_only'])
{
hesk_process_messages($hesklang['noopen'],'ticket.php?remind=1&e='.rawurlencode($email));
}
else
{
hesk_process_messages($hesklang['tid_not_found'],'ticket.php?remind=1&e='.rawurlencode($email));
}
}
$tid_list = '';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e='.rawurlencode($email) : '';
while ($my_ticket=hesk_dbFetchAssoc($res))
{
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "
$hesklang[status]: " . hesk_get_status_name($my_ticket['status']) . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}{$email_param} " . "
";
}
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id','',0,0,1);
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg);
/* Show success message */
$tmp = '<b>'.$hesklang['tid_sent'].'!</b>';
$tmp .= '<br /> <br />'.$hesklang['tid_sent2'].'.';
$tmp .= '<br /> <br />'.$hesklang['check_spambox'];
hesk_process_messages($tmp,'ticket.php?e='.$email,'SUCCESS');
exit();
} // End forgot_tid()
function has_public_kb($use_cache=1)
{
global $hesk_settings;
// Return if KB is disabled
if ( ! $hesk_settings['kb_enable'])
{
return 0;
}
// Do we have a cached version available
$cache_dir = $hesk_settings['cache_dir'].'/';
$cache_file = $cache_dir . 'kb.cache.php';
if ($use_cache && file_exists($cache_file))
{
require($cache_file);
return $hesk_settings['kb_enable'];
}
// Make sure we have database connection
hesk_load_database_functions();
hesk_dbConnect();
// Do we have any public articles at all?
$res = hesk_dbQuery("SELECT `t1`.`id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` AS `t1`
LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` AS `t2` ON `t1`.`catid` = `t2`.`id`
WHERE `t1`.`type`='0' AND `t2`.`type`='0' LIMIT 1");
// If no public articles, disable the KB functionality
if (hesk_dbNumRows($res) < 1)
{
$hesk_settings['kb_enable'] = 0;
}
// Try to cache results
if ($use_cache && (is_dir($cache_dir) || ( @mkdir($cache_dir, 0777) && is_writable($cache_dir) ) ) )
{
// Is there an index.htm file?
if ( ! file_exists($cache_dir.'index.htm'))
{
@file_put_contents($cache_dir.'index.htm', '');
}
// Write data
@file_put_contents($cache_file, '<?php if (!defined(\'IN_SCRIPT\')) {die();} $hesk_settings[\'kb_enable\']=' . $hesk_settings['kb_enable'] . ';' );
}
return $hesk_settings['kb_enable'];
} // End has_public_kb()
Zerion Mini Shell 1.0