%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
// List of staff and check their permissions
$admins = array();
$can_assign_to = array();
$res2 = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
while ($row = hesk_dbFetchAssoc($res2))
{
$admins[$row['id']] = $row['name'];
if ($row['isadmin'] || strpos($row['heskprivileges'], 'can_view_tickets') !== false)
{
$can_assign_to[$row['id']] = $row['name'];
}
}
/* List of categories */
if ( ! isset($hesk_settings['categories']))
{
$hesk_settings['categories'] = array();
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($res2))
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
}
/* Current MySQL time */
$mysql_time = hesk_dbTime();
/* Get number of tickets and page number */
$result = hesk_dbQuery($sql_count);
$total = hesk_dbResult($result);
if ($total > 0)
{
/* This query string will be used to browse pages */
if ($href == 'show_tickets.php')
{
#$query = 'status='.$status;
$query = '';
$query .= 's' . implode('=1&s',array_keys($status)) . '=1';
$query .= '&p' . implode('=1&p',array_keys($priority)) . '=1';
$query .= '&category='.$category;
$query .= '&sort='.$sort;
$query .= '&asc='.$asc;
$query .= '&limit='.$maxresults;
$query .= '&archive='.$archive[1];
$query .= '&s_my='.$s_my[1];
$query .= '&s_ot='.$s_ot[1];
$query .= '&s_un='.$s_un[1];
$query .= '&cot='.$cot;
$query .= '&g='.$group;
$query .= '&page=';
}
else
{
$query = 'q='.$q;
$query .= '&what='.$what;
$query .= '&category='.$category;
$query .= '&owner='.$owner_input;
$query .= '&dt='.urlencode($date_input);
$query .= '&sort='.$sort;
$query .= '&asc='.$asc;
$query .= '&limit='.$maxresults;
$query .= '&archive='.$archive[2];
$query .= '&s_my='.$s_my[2];
$query .= '&s_ot='.$s_ot[2];
$query .= '&s_un='.$s_un[2];
$query .= '&page=';
}
$pages = ceil($total/$maxresults) or $pages = 1;
if ($page > $pages)
{
$page = $pages;
}
$limit_down = ($page * $maxresults) - $maxresults;
$prev_page = ($page - 1 <= 0) ? 0 : $page - 1;
$next_page = ($page + 1 > $pages) ? 0 : $page + 1;
if ($pages > 1)
{
echo '<p align="center">'.sprintf($hesklang['tickets_on_pages'],$total,$pages).' '.$hesklang['jump_page'].' <select name="myHpage" id="myHpage">';
for ($i=1;$i<=$pages;$i++)
{
$tmp = ($page == $i) ? ' selected="selected"' : '';
echo '<option value="'.$i.'"'.$tmp.'>'.$i.'</option>';
}
echo'</select> <input type="button" value="'.$hesklang['go'].'" onclick="javascript:window.location=\''.$href.'?'.$query.'\'+document.getElementById(\'myHpage\').value" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" /><br />';
/* List pages */
if ($pages > 7)
{
if ($page > 2)
{
echo '<a href="'.$href.'?'.$query.'1"><b>«</b></a> ';
}
if ($prev_page)
{
echo '<a href="'.$href.'?'.$query.$prev_page.'"><b>‹</b></a> ';
}
}
for ($i=1; $i<=$pages; $i++)
{
if ($i <= ($page+5) && $i >= ($page-5))
{
if ($i == $page)
{
echo ' <b>'.$i.'</b> ';
}
else
{
echo ' <a href="'.$href.'?'.$query.$i.'">'.$i.'</a> ';
}
}
}
if ($pages > 7)
{
if ($next_page)
{
echo ' <a href="'.$href.'?'.$query.$next_page.'"><b>›</b></a> ';
}
if ($page < ($pages - 1))
{
echo ' <a href="'.$href.'?'.$query.$pages.'"><b>»</b></a>';
}
}
echo '</p>';
} // end PAGES > 1
else
{
echo '<p align="center">'.sprintf($hesklang['tickets_on_pages'],$total,$pages).' </p>';
}
/* We have the full SQL query now, get tickets */
$sql .= " LIMIT ".hesk_dbEscape($limit_down)." , ".hesk_dbEscape($maxresults)." ";
$result = hesk_dbQuery($sql);
/* Uncomment for debugging */
# echo "SQL: $sql\n<br>";
/* This query string will be used to order and reverse display */
if ($href == 'show_tickets.php')
{
#$query = 'status='.$status;
$query = '';
$query .= 's' . implode('=1&s',array_keys($status)) . '=1';
$query .= '&p' . implode('=1&p',array_keys($priority)) . '=1';
$query .= '&category='.$category;
#$query .= '&asc='.(isset($is_default) ? 1 : $asc_rev);
$query .= '&limit='.$maxresults;
$query .= '&archive='.$archive[1];
$query .= '&s_my='.$s_my[1];
$query .= '&s_ot='.$s_ot[1];
$query .= '&s_un='.$s_un[1];
$query .= '&page=1';
#$query .= '&sort=';
$query .= '&cot='.$cot;
$query .= '&g='.$group;
}
else
{
$query = 'q='.$q;
$query .= '&what='.$what;
$query .= '&category='.$category;
$query .= '&owner='.$owner_input;
$query .= '&dt='.urlencode($date_input);
#$query .= '&asc='.$asc;
$query .= '&limit='.$maxresults;
$query .= '&archive='.$archive[2];
$query .= '&s_my='.$s_my[2];
$query .= '&s_ot='.$s_ot[2];
$query .= '&s_un='.$s_un[2];
$query .= '&page=1';
#$query .= '&sort=';
}
$query .= '&asc=';
/* Print the table with tickets */
$random=rand(10000,99999);
?>
<form name="form1" action="delete_tickets.php" method="post" onsubmit="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['confirm_execute']); ?>')">
<?php
if (empty($group))
{
hesk_print_list_head();
}
$i = 0;
$checkall = '<input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll()" />';
$group_tmp = '';
$is_table = 0;
$space = 0;
while ($ticket=hesk_dbFetchAssoc($result))
{
// Are we grouping tickets?
if ($group)
{
require(HESK_PATH . 'inc/print_group.inc.php');
}
// Determine line color
if ($i) {$color="admin_gray"; $i=0;}
else {$color="admin_white"; $i=1;}
// Set owner (needed for row title)
$owner = '';
$first_line = '(' . $hesklang['unas'] . ')'." \n\n";
if ($ticket['owner'] == $_SESSION['id'])
{
$owner = '<span class="assignedyou" title="'.$hesklang['tasy2'].'">*</span> ';
$first_line = $hesklang['tasy2'] . " \n\n";
}
elseif ($ticket['owner'])
{
if (!isset($admins[$ticket['owner']]))
{
$admins[$ticket['owner']] = $hesklang['e_udel'];
}
$owner = '<span class="assignedother" title="'.$hesklang['taso3'] . ' ' . $admins[$ticket['owner']] .'">*</span> ';
$first_line = $hesklang['taso3'] . ' ' . $admins[$ticket['owner']] . " \n\n";
}
// Prepare ticket priority
switch ($ticket['priority'])
{
case 0:
$ticket['priority']='<img src="../img/flag_critical.png" width="16" height="16" alt="'.$hesklang['priority'].': '.$hesklang['critical'].'" title="'.$hesklang['priority'].': '.$hesklang['critical'].'" border="0" />';
$color = 'admin_critical';
break;
case 1:
$ticket['priority']='<img src="../img/flag_high.png" width="16" height="16" alt="'.$hesklang['priority'].': '.$hesklang['high'].'" title="'.$hesklang['priority'].': '.$hesklang['high'].'" border="0" />';
break;
case 2:
$ticket['priority']='<img src="../img/flag_medium.png" width="16" height="16" alt="'.$hesklang['priority'].': '.$hesklang['medium'].'" title="'.$hesklang['priority'].': '.$hesklang['medium'].'" border="0" />';
break;
default:
$ticket['priority']='<img src="../img/flag_low.png" width="16" height="16" alt="'.$hesklang['priority'].': '.$hesklang['low'].'" title="'.$hesklang['priority'].': '.$hesklang['low'].'" border="0" />';
}
// Set message (needed for row title)
$ticket['message'] = $first_line . hesk_mb_substr(strip_tags($ticket['message']),0,200).'...';
// Start ticket row
echo '
<tr title="'.$ticket['message'].'">
<td class="'.$color.'" style="text-align:left; white-space:nowrap;"><input type="checkbox" name="id[]" value="'.$ticket['id'].'" /> </td>
';
// Print sequential ID and link it to the ticket page
if ( hesk_show_column('id') )
{
echo '<td class="'.$color.'" style="text-align:left; white-space:nowrap;"><a href="admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.$random.'">'.$ticket['id'].'</a></td>';
}
// Print tracking ID and link it to the ticket page
if ( hesk_show_column('trackid') )
{
echo '<td class="'.$color.'" style="text-align:left; white-space:nowrap;"><a href="admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.$random.'">'.$ticket['trackid'].'</a></td>';
}
// Print date submitted
if ( hesk_show_column('dt') )
{
switch ($hesk_settings['submittedformat'])
{
case 1:
$ticket['dt'] = hesk_formatDate($ticket['dt']);
break;
case 2:
$ticket['dt'] = hesk_time_lastchange($ticket['dt']);
break;
default:
$ticket['dt'] = hesk_time_since( strtotime($ticket['dt']) );
}
echo '<td class="'.$color.'">'.$ticket['dt'].'</td>';
}
// Print last modified
if ( hesk_show_column('lastchange') )
{
switch ($hesk_settings['updatedformat'])
{
case 1:
$ticket['lastchange'] = hesk_formatDate($ticket['lastchange']);
break;
case 2:
$ticket['lastchange'] = hesk_time_lastchange($ticket['lastchange']);
break;
default:
$ticket['lastchange'] = hesk_time_since( strtotime($ticket['lastchange']) );
}
echo '<td class="'.$color.'">'.$ticket['lastchange'].'</td>';
}
// Print ticket category
if ( hesk_show_column('category') )
{
$ticket['category'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
echo '<td class="'.$color.'">'.$ticket['category'].'</td>';
}
// Print customer name
if ( hesk_show_column('name') )
{
echo '<td class="'.$color.'">'.$ticket['name'].'</td>';
}
// Print customer email
if ( hesk_show_column('email') )
{
echo '<td class="'.$color.'"><a href="mailto:'.$ticket['email'].'">'.$hesklang['clickemail'].'</a></td>';
}
// Print subject and link to the ticket page
if ( hesk_show_column('subject') )
{
echo '<td class="'.$color.'">'.($ticket['archive'] ? '<img src="../img/tag.png" width="16" height="16" alt="'.$hesklang['archived'].'" title="'.$hesklang['archived'].'" border="0" style="vertical-align:text-bottom" /> ' : '').$owner.'<a href="admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.$random.'">'.$ticket['subject'].'</a></td>';
}
// Print ticket status
if ( hesk_show_column('status') )
{
echo '<td class="'.$color.'">' . hesk_get_admin_ticket_status($ticket['status']) . ' </td>';
}
// Print ticket owner
if ( hesk_show_column('owner') )
{
if ($ticket['owner'])
{
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : $hesklang['unas'];
}
else
{
$ticket['owner'] = $hesklang['unas'];
}
echo '<td class="'.$color.'">'.$ticket['owner'].'</td>';
}
// Print number of all replies
if ( hesk_show_column('replies') )
{
echo '<td class="'.$color.'">'.$ticket['replies'].'</td>';
}
// Print number of staff replies
if ( hesk_show_column('staffreplies') )
{
echo '<td class="'.$color.'">'.$ticket['staffreplies'].'</td>';
}
// Print last replier
if ( hesk_show_column('lastreplier') )
{
if ($ticket['lastreplier'])
{
$ticket['repliername'] = isset($admins[$ticket['replierid']]) ? $admins[$ticket['replierid']] : $hesklang['staff'];
}
else
{
$ticket['repliername'] = $ticket['name'];
}
echo '<td class="'.$color.'">'.$ticket['repliername'].'</td>';
}
// Print time worked
if ( hesk_show_column('time_worked') )
{
echo '<td class="'.$color.'">'.$ticket['time_worked'].'</td>';
}
// Print custom fields
foreach ($hesk_settings['custom_fields'] as $key => $value)
{
if ($value['use'] && hesk_show_column($key) )
{
echo '<td class="'.$color.'">'.($value['type'] == 'date' ? hesk_custom_date_display_format($ticket[$key], $value['value']['date_format']) : $ticket[$key]).'</td>';
}
}
// End ticket row
echo '
<td class="'.$color.'" style="text-align:center; white-space:nowrap;">'.$ticket['priority'].' </td>
</tr>
';
} // End while
?>
</table>
</div>
<br />
<table border="0" width="100%">
<tr>
<td width="50%" style="text-align:left;vertical-align:top">
<?php
if (hesk_checkPermission('can_add_archive',0))
{
?>
<img src="../img/tag.png" width="16" height="16" alt="<?php echo $hesklang['archived']; ?>" title="<?php echo $hesklang['archived']; ?>" border="0" style="vertical-align:text-bottom" /> <?php echo $hesklang['archived2']; ?><br />
<?php
}
?>
<span class="assignedyou">*</span> <?php echo $hesklang['tasy2']; ?><br />
<?php
if (hesk_checkPermission('can_view_ass_others',0) || hesk_checkPermission('can_view_ass_by',0))
{
?>
<span class="assignedother">*</span> <?php echo $hesklang['taso2']; ?><br />
<?php
}
?>
</td>
<td width="50%" style="text-align:right;vertical-align:top">
<?php echo $hesklang['with_selected']; ?>
<select name="a">
<option value="low" selected="selected"><?php echo $hesklang['set_pri_to'].' '.$hesklang['low']; ?></option>
<option value="medium"><?php echo $hesklang['set_pri_to'].' '.$hesklang['medium']; ?></option>
<option value="high"><?php echo $hesklang['set_pri_to'].' '.$hesklang['high']; ?></option>
<option value="critical"><?php echo $hesklang['set_pri_to'].' '.$hesklang['critical']; ?></option>
<?php
if ( hesk_checkPermission('can_resolve', 0) )
{
?>
<option value="close"><?php echo $hesklang['close_selected']; ?></option>
<?php
}
if ( hesk_checkPermission('can_add_archive', 0) )
{
?>
<option value="tag"><?php echo $hesklang['add_archive_quick']; ?></option>
<option value="untag"><?php echo $hesklang['remove_archive_quick']; ?></option>
<?php
}
?>
<option value="print"><?php echo $hesklang['print_selected']; ?></option>
<?php
if ( ! defined('HESK_DEMO') )
{
if ( hesk_checkPermission('can_merge_tickets', 0) )
{
?>
<option value="merge"><?php echo $hesklang['mer_selected']; ?></option>
<?php
}
if ( hesk_checkPermission('can_export', 0) )
{
?>
<option value="export"><?php echo $hesklang['export_selected']; ?></option>
<?php
}
if ( hesk_checkPermission('can_privacy', 0) )
{
?>
<option value="anonymize"><?php echo $hesklang['anon_selected']; ?></option>
<?php
}
if ( hesk_checkPermission('can_del_tickets', 0) )
{
?>
<option value="delete"><?php echo $hesklang['del_selected']; ?></option>
<?php
}
} // End demo
?>
</select>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['execute']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<?php
if (hesk_checkPermission('can_assign_others',0))
{
?>
<br /> <br />
<?php echo $hesklang['assign_selected']; ?>
<select name="owner">
<option value="" selected="selected"><?php echo $hesklang['select']; ?></option>
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
<?php
foreach ($can_assign_to as $k=>$v)
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
?>
</select>
<input type="submit" name="assign" value="<?php echo $hesklang['assi']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<?php
}
?>
</td>
</tr>
</table>
</form>
<?php
} // END ticket list if total > 0
else
{
if (isset($is_search) || $href == 'find_tickets.php')
{
hesk_show_notice($hesklang['no_tickets_crit']);
}
else
{
echo '<p> <br /> <b><i>'.$hesklang['no_tickets_open'].'</i></b><br /> </p>';
}
}
function hesk_print_list_head()
{
global $hesk_settings, $href, $query, $sort_possible, $hesklang;
?>
<div align="center">
<table border="0" width="100%" cellspacing="1" cellpadding="3" class="white">
<tr>
<th class="admin_white" style="width:1px"><input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll(this)" /></th>
<?php
foreach ($hesk_settings['ticket_list'] as $field)
{
echo '<th class="admin_white" style="text-align:left; white-space:nowrap;"><a href="' . $href . '?' . $query . $sort_possible[$field] . '&sort=' . $field . '">' . $hesk_settings['possible_ticket_list'][$field] . '</a></th>';
}
?>
<th class="admin_white" style="text-align:center; white-space:nowrap;width:1px"><a href="<?php echo $href . '?' . $query . $sort_possible['priority'] . '&sort='; ?>priority"><img src="../img/sort_priority_<?php echo (($sort_possible['priority']) ? 'asc' : 'desc'); ?>.png" width="16" height="16" alt="<?php echo $hesklang['sort_by'].' '.$hesklang['priority']; ?>" title="<?php echo $hesklang['sort_by'].' '.$hesklang['priority']; ?>" border="0" /></a></th>
</tr>
<?php
} // END hesk_print_list_head()
function hesk_time_since($original)
{
global $hesk_settings, $hesklang, $mysql_time;
/* array of time period chunks */
$chunks = array(
array(60 * 60 * 24 * 365 , $hesklang['abbr']['year']),
array(60 * 60 * 24 * 30 , $hesklang['abbr']['month']),
array(60 * 60 * 24 * 7, $hesklang['abbr']['week']),
array(60 * 60 * 24 , $hesklang['abbr']['day']),
array(60 * 60 , $hesklang['abbr']['hour']),
array(60 , $hesklang['abbr']['minute']),
array(1 , $hesklang['abbr']['second']),
);
/* Invalid time */
if ($mysql_time < $original)
{
// DEBUG return "T: $mysql_time (".date('Y-m-d H:i:s',$mysql_time).")<br>O: $original (".date('Y-m-d H:i:s',$original).")";
return "0".$hesklang['abbr']['second'];
}
$since = $mysql_time - $original;
// $j saves performing the count function each time around the loop
for ($i = 0, $j = count($chunks); $i < $j; $i++) {
$seconds = $chunks[$i][0];
$name = $chunks[$i][1];
// finding the biggest chunk (if the chunk fits, break)
if (($count = floor($since / $seconds)) != 0) {
// DEBUG print "<!-- It's $name -->\n";
break;
}
}
$print = "$count{$name}";
if ($i + 1 < $j) {
// now getting the second item
$seconds2 = $chunks[$i + 1][0];
$name2 = $chunks[$i + 1][1];
// add second item if it's greater than 0
if (($count2 = floor(($since - ($seconds * $count)) / $seconds2)) != 0) {
$print .= "$count2{$name2}";
}
}
return $print;
} // END hesk_time_since()
function hesk_time_lastchange($original)
{
global $hesk_settings, $hesklang;
// Save time format setting so we can restore it later
$copy = $hesk_settings['timeformat'];
// We need this time format for this function
$hesk_settings['timeformat'] = 'Y-m-d H:i:s';
// Get HESK time-adjusted start of today if not already
if ( ! defined('HESK_TIME_TODAY') )
{
// Adjust for HESK time and define constants for alter use
define('HESK_TIME_TODAY', date('Y-m-d 00:00:00', hesk_date(NULL, false, false, false) ) );
define('HESK_TIME_YESTERDAY', date('Y-m-d 00:00:00', strtotime(HESK_TIME_TODAY)-86400) ) ;
}
// Adjust HESK time difference and get day name
$ticket_time = hesk_date($original, true);
if ($ticket_time >= HESK_TIME_TODAY)
{
// For today show HH:MM
$day = substr($ticket_time, 11, 5);
}
elseif ($ticket_time >= HESK_TIME_YESTERDAY)
{
// For yesterday show word "Yesterday"
$day = $hesklang['r2'];
}
else
{
// For other days show DD MMM YY
list($y, $m, $d) = explode('-', substr($ticket_time, 0, 10) );
$day = '<span style="white-space: nowrap;">' . $d . ' ' . $hesklang['ms'.$m] . ' ' . substr($y, 2) . '</span>';
}
// Restore original time format setting
$hesk_settings['timeformat'] = $copy;
// Return value to display
return $day;
} // END hesk_time_lastchange()
Zerion Mini Shell 1.0