%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
$tmp = intval( hesk_GET('limit') );
$maxresults = ($tmp > 0) ? $tmp : $hesk_settings['max_listings'];
$tmp = intval( hesk_GET('page', 1) );
$page = ($tmp > 1) ? $tmp : 1;
/* Acceptable $sort values and default asc(1)/desc(0) setting */
$sort_possible = array();
foreach (array_keys($hesk_settings['possible_ticket_list']) as $key)
{
$sort_possible[$key] = 1;
}
$sort_possible['priority'] = 1;
$sort_possible['dt'] = 0;
$sort_possible['lastchange'] = 0;
/* These values should have collate appended in SQL */
$sort_collation = array(
'name',
'subject',
'custom1',
'custom2',
'custom3',
'custom4',
'custom5',
'custom6',
'custom7',
'custom8',
'custom9',
'custom10',
'custom11',
'custom12',
'custom13',
'custom14',
'custom15',
'custom16',
'custom17',
'custom18',
'custom19',
'custom20',
'custom21',
'custom22',
'custom23',
'custom24',
'custom25',
'custom26',
'custom27',
'custom28',
'custom29',
'custom30',
'custom31',
'custom32',
'custom33',
'custom34',
'custom35',
'custom36',
'custom37',
'custom38',
'custom39',
'custom40',
'custom41',
'custom42',
'custom43',
'custom44',
'custom45',
'custom46',
'custom47',
'custom48',
'custom49',
'custom50',
);
/* Acceptable $group values and default asc(1)/desc(0) setting */
$group_possible = array(
'owner' => 1,
'priority' => 1,
'category' => 1,
'custom1' => 1,
'custom2' => 1,
'custom3' => 1,
'custom4' => 1,
'custom5' => 1,
'custom6' => 1,
'custom7' => 1,
'custom8' => 1,
'custom9' => 1,
'custom10' => 1,
'custom11' => 1,
'custom12' => 1,
'custom13' => 1,
'custom14' => 1,
'custom15' => 1,
'custom16' => 1,
'custom17' => 1,
'custom18' => 1,
'custom19' => 1,
'custom20' => 1,
'custom21' => 1,
'custom22' => 1,
'custom23' => 1,
'custom24' => 1,
'custom25' => 1,
'custom26' => 1,
'custom27' => 1,
'custom28' => 1,
'custom29' => 1,
'custom30' => 1,
'custom31' => 1,
'custom32' => 1,
'custom33' => 1,
'custom34' => 1,
'custom35' => 1,
'custom36' => 1,
'custom37' => 1,
'custom38' => 1,
'custom39' => 1,
'custom40' => 1,
'custom41' => 1,
'custom42' => 1,
'custom43' => 1,
'custom44' => 1,
'custom45' => 1,
'custom46' => 1,
'custom47' => 1,
'custom48' => 1,
'custom49' => 1,
'custom50' => 1,
);
/* Start the order by part of the SQL query */
$sql .= " ORDER BY ";
// Group parameter
$group = hesk_GET('g');
if ( ! isset($group_possible[$group]))
{
$group = '';
}
// Sort parameter
$sort = hesk_GET('sort', 'status');
if ( ! isset($sort_possible[$sort]))
{
$sort = 'status';
}
// Group tickets?
if ($group != '')
{
if ($group == 'priority' && $sort == 'priority')
{
// No need to group by priority if we are already sorting by priority
}
elseif ($group == 'owner')
{
// If group by owner place own tickets on top
$sql .= " CASE WHEN `owner` = '".intval($_SESSION['id'])."' THEN 1 ELSE 0 END DESC, `owner` ASC, ";
}
elseif ($group == 'category' && $sort == 'category')
{
// No need to group by category if we are already sorting by category
}
elseif ($group == 'category')
{
// Get list of categories
$hesk_settings['categories'] = array();
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($res2))
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
// Make sure categories are in correct order
$sql .= ' FIELD(`category`, ' . preg_replace('/[^0-9,]/', '', implode(',' , array_keys($hesk_settings['categories']))) . '), ';
}
else
{
$sql .= ' `'.hesk_dbEscape($group).'` ';
$sql .= $group_possible[$group] ? 'ASC, ' : 'DESC, ';
}
}
// Show critical tickets always on top? Default: yes
$cot = hesk_GET('cot') == 1 ? 1 : 0;
if (!$cot)
{
$sql .= " CASE WHEN `priority` = '0' THEN 1 ELSE 0 END DESC , ";
}
// Prepare sorting
if ($sort == 'category')
{
// Get list of categories
$hesk_settings['categories'] = array();
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
while ($row=hesk_dbFetchAssoc($res2))
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
// Make sure categories are in correct order
$sql .= ' FIELD(`category`, ' . preg_replace('/[^0-9,]/', '', implode(',' , array_keys($hesk_settings['categories']))) . ') ';
}
else
{
$sql .= $sort == 'lastreplier' ? " CASE WHEN `lastreplier` = '0' THEN 0 ELSE 1 END DESC, COALESCE(`replierid`, NULLIF(`lastreplier`, '0'), `name`) " : ' `'.hesk_dbEscape($sort).'` ';
// Need to set MySQL collation?
if ( in_array($sort, $sort_collation) )
{
$sql .= " COLLATE '" . hesk_dbCollate() . "' ";
}
}
/* Ascending or Descending? */
if (isset($_GET['asc']) && intval($_GET['asc'])==0)
{
$sql .= ' DESC ';
$asc = 0;
$asc_rev = 1;
$sort_possible[$sort] = 1;
}
else
{
$sql .= ' ASC ';
$asc = 1;
$asc_rev = 0;
if (!isset($_GET['asc']))
{
$is_default = 1;
}
$sort_possible[$sort] = 0;
}
/* In the end same results should always be sorted by priority */
if ($sort != 'priority')
{
$sql .= ' , `priority` ASC ';
}
# Uncomment for debugging purposes
# echo "SQL: $sql<br>";
Zerion Mini Shell 1.0