%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Load calendar JS and CSS
define('CALENDAR',1);
// Pre-populate fields
// Customer name
if ( isset($_REQUEST['name']) )
{
$_SESSION['as_name'] = $_REQUEST['name'];
}
// Customer email address
if ( isset($_REQUEST['email']) )
{
$_SESSION['as_email'] = $_REQUEST['email'];
$_SESSION['as_email2'] = $_REQUEST['email'];
}
// Category ID
if ( isset($_REQUEST['catid']) )
{
$_SESSION['as_category'] = intval($_REQUEST['catid']);
}
if ( isset($_REQUEST['category']) )
{
$_SESSION['as_category'] = intval($_REQUEST['category']);
}
// Priority
if ( isset($_REQUEST['priority']) )
{
$_SESSION['as_priority'] = intval($_REQUEST['priority']);
}
// Subject
if ( isset($_REQUEST['subject']) )
{
$_SESSION['as_subject'] = $_REQUEST['subject'];
}
// Message
if ( isset($_REQUEST['message']) )
{
$_SESSION['as_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && isset($_REQUEST[$k]) )
{
$_SESSION['as_'.$k] = $_REQUEST[$k];
}
}
/* Varibles for coloring the fields in case of errors */
if (!isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice']))
{
$_SESSION['isnotice'] = array();
}
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
if ($row['isadmin'])
{
$admins[$row['id']]=$row['name'];
continue;
}
/* Not admin, is user allowed to view tickets? */
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
{
$admins[$row['id']]=$row['name'];
continue;
}
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
// Get categories
$hesk_settings['categories'] = array();
if (hesk_checkPermission('can_submit_any_cat', 0))
{
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
}
else
{
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
}
while ($row=hesk_dbFetchAssoc($res))
{
$hesk_settings['categories'][$row['id']] = $row['name'];
}
$number_of_categories = count($hesk_settings['categories']);
if ($number_of_categories == 0)
{
$category = 1;
}
elseif ($number_of_categories == 1)
{
$category = current(array_keys($hesk_settings['categories']));
}
else
{
$category = isset($_GET['catid']) ? hesk_REQUEST('catid'): hesk_REQUEST('category');
// Force the customer to select a category?
if (! isset($hesk_settings['categories'][$category]) )
{
return print_select_category($number_of_categories);
}
}
?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<p class="smaller"> <a href="admin_main.php" class="smaller"><?php echo $hesk_settings['hesk_title']; ?></a> >
<?php
if ($number_of_categories > 1)
{
?>
<a href="new_ticket.php" class="smaller"><?php echo $hesklang['nti2']; ?></a> >
<?php echo $hesk_settings['categories'][$category];
}
else
{
echo $hesklang['nti2'];
}
?></p>
<p><?php echo $hesklang['nti3']; ?><br /> </p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php echo $hesklang['nti2']; ?></h3>
<p align="center"><?php echo $hesklang['req_marked_with']; ?> <font class="important">*</font></p>
<!-- START FORM -->
<form method="post" action="admin_submit_ticket.php" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['name']; ?>: <font class="important">*</font></td>
<td width="80%"><input type="text" name="name" size="40" maxlength="50" value="<?php if (isset($_SESSION['as_name'])) {echo stripslashes(hesk_input($_SESSION['as_name']));} ?>" <?php if (in_array('name',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></td>
</tr>
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['email'] . ': ' . ($hesk_settings['require_email'] ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%"><input type="text" name="email" id="email" size="40" maxlength="1000" value="<?php if (isset($_SESSION['as_email'])) {echo stripslashes(hesk_input($_SESSION['as_email']));} ?>" <?php if (in_array('email',$_SESSION['iserror'])) {echo ' class="isError" ';} elseif (in_array('email',$_SESSION['isnotice'])) {echo ' class="isNotice" ';} ?> <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(\'email\', \'email_suggestions\', 1, 1)"'; } ?> /></td>
</tr>
</table>
<div id="email_suggestions"></div>
<hr />
<!-- Priority -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></td>
<td width="80%"><select name="priority" <?php if (in_array('priority',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
?>
<option value="3" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
<option value="0" <?php if(isset($_SESSION['as_priority']) && $_SESSION['as_priority']==0) {echo 'selected="selected"';} ?>><?php echo $hesklang['critical']; ?></option>
</select></td>
</tr>
</table>
<hr />
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0 && hesk_is_custom_field_in_category($k, $category) )
{
if ($print_table == 0)
{
echo '<table border="0" width="100%">';
$print_table = 1;
}
$v['req'] = $v['req']==2 ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["as_$k"]) && is_array($_SESSION["as_$k"]))
{
foreach ($_SESSION["as_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["as_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0)
{
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
}
elseif ($k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><textarea name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$cls.'>'.$k_value.'</textarea></td>
</tr>
';
break;
// Date
case 'date':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" value="'.$k_value.'" class="tcal'.(in_array($k,$_SESSION['iserror']) ? ' isError' : '').'" size="10" '.$cls.' /></td>
</tr>
';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" '.$cls.' '.$suggest.' />
<div id="'.$k.'_suggestions"></div>
</td>
</tr>
';
break;
// Hidden
// Handle as text fields for staff
/* Default text input */
default:
if (strlen($k_value) != 0 || isset($_SESSION["as_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$v['value']['default_value'].'" '.$cls.' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table)
{
echo '</table> <hr />';
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<table border="0" width="100%">
<?php
// Lets handle ticket templates
$can_options = '';
// Get ticket templates from the database
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` ORDER BY `tpl_order` ASC");
// If we have any templates print them out
if ( hesk_dbNumRows($res) )
{
?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
var mySubjectTxt = new Array();
myMsgTxt[0]='';
mySubjectTxt[0]='';
<?php
while ($mysaved = hesk_dbFetchRow($res))
{
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
echo 'mySubjectTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[1]))."';\n";
}
?>
function setMessage(msgid)
{
var myMsg=myMsgTxt[msgid];
var mySubject=mySubjectTxt[msgid];
if (myMsg == '')
{
if (document.form1.mode[1].checked)
{
document.getElementById('message').value = '';
document.getElementById('subject').value = '';
}
return true;
}
if (document.getElementById)
{
if (document.getElementById('moderep').checked)
{
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+myMsg+'</textarea>';
document.getElementById('HeskSub').innerHTML='<input type="text" name="subject" id="subject" size="40" maxlength="70" value="'+mySubject+'" />';
}
else
{
var oldMsg = escapeHtml(document.getElementById('message').value);
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+oldMsg+myMsg+'</textarea>';
if (document.getElementById('subject').value == '')
{
document.getElementById('HeskSub').innerHTML='<input type="text" name="subject" id="subject" size="40" maxlength="70" value="'+mySubject+'" />';
}
}
}
else
{
if (document.form1.mode[0].checked)
{
document.form1.message.value=myMsg;
document.form1.subject.value=mySubject;
}
else
{
var oldMsg = document.form1.message.value;
document.form1.message.value=oldMsg+myMsg;
if (document.form1.subject.value == '')
{
document.form1.subject.value=mySubject;
}
}
}
}
//-->
</script>
<?php
} // END fetchrows
// Print templates
if ( strlen($can_options) )
{
?>
<tr>
<td style="text-align:right" width="150" valign="top"> </td>
<td width="80%">
<div align="center">
<table class="white" style="width:100%">
<tr>
<td class="admin_gray" colspan="2"><b>»<?php echo $hesklang['ticket_tpl']; ?></b> <?php echo hesk_checkPermission('can_man_ticket_tpl', 0) ? '(<a href="manage_ticket_templates.php">' . $hesklang['ticket_tpl_man'] . '</a>)' : ''; ?></td>
</tr>
<tr>
<td class="admin_gray">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php echo $hesklang['madd']; ?></label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php echo $hesklang['mrep']; ?></label>
</td>
<td class="admin_gray">
<?php echo $hesklang['select_ticket_tpl']; ?>:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
<?php echo $can_options; ?>
</select>
</td>
</tr>
</table>
</div>
</td>
</tr>
<?php
} // END printing templates
elseif ( hesk_checkPermission('can_man_ticket_tpl', 0) )
{
?>
<tr>
<td style="text-align:right" width="150"> </td>
<td width="80%"><a href="manage_ticket_templates.php"><?php echo $hesklang['ticket_tpl_man']; ?></a></td>
</tr>
<?php
}
?>
<tr>
<td style="text-align:right" width="150"><?php echo $hesklang['subject'] . ': ' . ($hesk_settings['require_subject']==1 ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%"><span id="HeskSub"><input type="text" name="subject" id="subject" size="40" maxlength="70" value="<?php if (isset($_SESSION['as_subject'])) {echo stripslashes(hesk_input($_SESSION['as_subject']));} ?>" <?php if (in_array('subject',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></span></td>
</tr>
<tr>
<td style="text-align:right" width="150" valign="top"><?php echo $hesklang['message'] . ': ' . ($hesk_settings['require_message']==1 ? '<font class="important">*</font>' : '') ; ?></td>
<td width="80%">
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="60" <?php if (in_array('message',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php if (isset($_SESSION['as_message'])) {echo stripslashes(hesk_input($_SESSION['as_message']));} ?></textarea></span>
</td>
</tr>
</table>
<hr />
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==1 && hesk_is_custom_field_in_category($k, $category) )
{
if ($print_table == 0)
{
echo '<table border="0" width="100%">';
$print_table = 1;
}
$v['req'] = $v['req']==2 ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["as_$k"]) && is_array($_SESSION["as_$k"]))
{
foreach ($_SESSION["as_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["as_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["as_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0)
{
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
}
elseif ($k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><textarea name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$cls.'>'.$k_value.'</textarea></td>
</tr>
';
break;
// Date
case 'date':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" value="'.$k_value.'" class="tcal'.(in_array($k,$_SESSION['iserror']) ? ' isError' : '').'" size="10" '.$cls.' /></td>
</tr>
';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" '.$cls.' '.$suggest.' />
<div id="'.$k.'_suggestions"></div>
</td>
</tr>
';
break;
// Hidden
// Handle as text fields for staff
/* Default text input */
default:
if (strlen($k_value) != 0 || isset($_SESSION["as_$k"]))
{
$v['value']['default_value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$v['value']['default_value'].'" '.$cls.' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table)
{
echo '</table> <hr />';
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150" valign="top"><?php echo $hesklang['attachments']; ?>:</td>
<td width="80%" valign="top">
<?php
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' /><br />';
}
?>
<a href="Javascript:void(0)" onclick="Javascript:hesk_window('../file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
</td>
</tr>
</table>
<hr />
<?php
}
?>
<!-- Admin options -->
<?php
if ( ! isset($_SESSION['as_notify']) )
{
$_SESSION['as_notify'] = $_SESSION['notify_customer_new'] ? 1 : 0;
}
?>
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150" valign="top"><b><?php echo $hesklang['addop']; ?>:</b></td>
<td width="80%">
<label><input type="checkbox" name="notify" value="1" <?php echo empty($_SESSION['as_notify']) ? '' : 'checked="checked"'; ?> /> <?php echo $hesklang['seno']; ?></label><br />
<label><input type="checkbox" name="show" value="1" <?php echo (!isset($_SESSION['as_show']) || !empty($_SESSION['as_show'])) ? 'checked="checked"' : ''; ?> /> <?php echo $hesklang['otas']; ?></label><br />
<hr />
</td>
</tr>
<?php
if (hesk_checkPermission('can_assign_others',0))
{
?>
<tr>
<td style="text-align:right" width="150" valign="top"><b><?php echo $hesklang['owner']; ?>:</b></td>
<td width="80%">
<?php echo $hesklang['asst2']; ?> <select name="owner" <?php if (in_array('owner',$_SESSION['iserror'])) {echo ' class="isError" ';} ?>>
<option value="-1"> > <?php echo $hesklang['unas']; ?> < </option>
<?php
if ($hesk_settings['autoassign'])
{
echo '<option value="-2"> > ' . $hesklang['aass'] . ' < </option>';
}
$owner = isset($_SESSION['as_owner']) ? intval($_SESSION['as_owner']) : 0;
foreach ($admins as $k=>$v)
{
if ($k == $owner)
{
echo '<option value="'.$k.'" selected="selected">'.$v.'</option>';
}
else
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
}
?>
</select>
</td>
</tr>
<?php
}
elseif (hesk_checkPermission('can_assign_self',0))
{
$checked = (!isset($_SESSION['as_owner']) || !empty($_SESSION['as_owner'])) ? 'checked="checked"' : '';
?>
<tr>
<td style="text-align:right" width="150" valign="top"><b><?php echo $hesklang['owner']; ?>:</b></td>
<td width="80%">
<label><input type="checkbox" name="assing_to_self" value="1" <?php echo $checked; ?> /> <?php echo $hesklang['asss2']; ?></label><br />
</td>
</tr>
<?php
}
?>
</table>
<hr />
<!-- Submit -->
<p align="center"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="hidden" name="category" value="<?php echo $category; ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</form>
<!-- END FORM -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_select_category($number_of_categories)
{
global $hesk_settings, $hesklang;
// A categoy needs to be selected
if (isset($_GET['category']) && empty($_GET['category']))
{
hesk_process_messages($hesklang['sel_app_cat'],'NOREDIRECT','NOTICE');
}
?>
</td>
</tr>
<tr>
<td>
<br />
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div style="text-align: center">
<h3><?php echo $hesklang['select_category_staff']; ?></h3>
<div class="select_category">
<?php
// Print a select box if number of categories is large
if ($number_of_categories > $hesk_settings['cat_show_select'])
{
?>
<form action="new_ticket.php" method="get">
<select name="category" id="select_category">
<?php
if ($hesk_settings['select_cat'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($hesk_settings['categories'] as $k=>$v)
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
?>
</select>
<br />
<div style="text-align:center">
<input type="submit" value="<?php echo $hesklang['c2c']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
</div>
</form>
<?php
}
// Otherwise print quick links
else
{
?>
<ul id="ul_category">
<?php
foreach ($hesk_settings['categories'] as $k=>$v)
{
echo '<li><a href="new_ticket.php?a=add&category='.$k.'">» '.$v.'</a></li>';
}
?>
</ul>
<?php
}
?>
</div>
</div>
<p> </p>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // END print_select_category()
Zerion Mini Shell 1.0