Current File : /home/komfo908/www/suporte/_old/admin/move_category.php
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
require(HESK_PATH . 'inc/email_functions.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
if ( ! hesk_checkPermission('can_change_cat', 0))
{
hesk_checkPermission('can_change_own_cat');
}
/* A security check */
hesk_token_check('POST');
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
/* Category ID */
$category = intval( hesk_POST('category', -1) );
if ($category < 1)
{
hesk_process_messages($hesklang['incat'],'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'NOTICE');
}
/* Get new category details */
$res = hesk_dbQuery("SELECT `name`,`autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='{$category}' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
hesk_error("$hesklang[int_error]: $hesklang[kb_cat_inv].");
}
$row = hesk_dbFetchAssoc($res);
/* Should tickets in new category be auto-assigned if necessary? */
if ( ! $row['autoassign'])
{
$hesk_settings['autoassign'] = false;
}
/* Is user allowed to view tickets in new category? */
$category_ok = hesk_okCategory($category,0);
// Is user allowed to move tickets to this category?
if ( ! $category_ok && ! hesk_checkPermission('can_change_cat', 0) )
{
hesk_process_messages($hesklang['noauth_move'],'admin_main.php');
}
/* Get details about the original ticket */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($res);
/* Log that ticket is being moved */
$history = sprintf($hesklang['thist1'],hesk_date(),$row['name'],$_SESSION['name'].' ('.$_SESSION['user'].')');
/* Is the ticket assigned to someone? If yes, check that the user has access to category or change to unassigned */
$need_to_reassign = 0;
if ($ticket['owner'])
{
if ($ticket['owner'] == $_SESSION['id'] && ! $category_ok )
{
$need_to_reassign = 1;
}
else
{
$res = hesk_dbQuery("SELECT `isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($ticket['owner'])."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
$need_to_reassign = 1;
}
else
{
$tmp = hesk_dbFetchAssoc($res);
if ( ! hesk_okCategory($category,0,$tmp['isadmin'], explode(',',$tmp['categories']) ) )
{
$need_to_reassign = 1;
}
}
}
}
/* Reassign automatically if possible */
if ($need_to_reassign || ! $ticket['owner'])
{
$need_to_reassign = 1;
$autoassign_owner = hesk_autoAssignTicket($category);
if ($autoassign_owner)
{
$ticket['owner'] = $autoassign_owner['id'];
$history .= sprintf($hesklang['thist10'],hesk_date(),$autoassign_owner['name'].' ('.$autoassign_owner['user'].')');
}
else
{
$ticket['owner'] = 0;
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `category`='".intval($category)."', `owner`='".intval($ticket['owner'])."' , `history`=CONCAT(`history`,'".hesk_dbEscape($history)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
$ticket['category'] = $category;
/* --> Prepare message */
// 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $ticket['name'],
'subject' => $ticket['subject'],
'message' => $ticket['message'],
'attachments' => $ticket['attachments'],
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'id' => $ticket['id'],
'time_worked' => $ticket['time_worked'],
'last_reply_by' => hesk_getReplierName($ticket),
);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v)
{
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Need to notify any staff? */
/* --> From autoassign? */
if ($need_to_reassign && ! empty($autoassign_owner['email']) )
{
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
}
/* --> No autoassign, find and notify appropriate staff */
elseif ( ! $ticket['owner'] )
{
hesk_notifyStaff('category_moved', "`notify_new_unassigned`='1' AND `id`!=".intval($_SESSION['id']) );
}
/* Is the user allowed to view tickets in the new category? */
if ($category_ok)
{
/* Ticket has an owner */
if ($ticket['owner'])
{
/* Staff is owner or can view tickets assigned to others */
if ($ticket['owner'] == $_SESSION['id'] || hesk_checkPermission('can_view_ass_others',0) )
{
hesk_process_messages($hesklang['moved_to'],'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
}
else
{
hesk_process_messages($hesklang['moved_to'],'admin_main.php','SUCCESS');
}
}
/* Ticket is unassigned, staff can view unassigned tickets */
elseif (hesk_checkPermission('can_view_unassigned',0))
{
hesk_process_messages($hesklang['moved_to'],'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
}
/* Ticket is unassigned, staff cannot view unassigned tickets */
else
{
hesk_process_messages($hesklang['moved_to'],'admin_main.php','SUCCESS');
}
}
else
{
hesk_process_messages($hesklang['moved_to'],'admin_main.php','SUCCESS');
}
?>
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