%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
require(HESK_PATH . 'inc/posting_functions.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
hesk_checkPermission('can_edit_tickets');
/* Ticket ID */
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Load calendar JS and CSS
define('CALENDAR',1);
$is_reply = 0;
$tmpvar = array();
if (!isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
/* Get ticket info */
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
// Demo mode
if ( defined('HESK_DEMO') )
{
$ticket['email'] = 'hidden@demo.com';
}
/* Is this user allowed to view tickets inside this category? */
hesk_okCategory($ticket['category']);
if ( hesk_isREQUEST('reply') )
{
$tmpvar['id'] = intval( hesk_REQUEST('reply') ) or die($hesklang['id_not_valid']);
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='{$tmpvar['id']}' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['id_not_valid']);
}
$reply = hesk_dbFetchAssoc($result);
$ticket['message'] = $reply['message'];
$is_reply = 1;
}
// Count number of existing attachments for this post
$number_of_attachments = $is_reply ? hesk_countAttachments($reply['attachments']) : hesk_countAttachments($ticket['attachments']);
if (isset($_POST['save']))
{
/* A security check */
hesk_token_check('POST');
$hesk_error_buffer = array();
// Add attachments?
if ($hesk_settings['attachments']['use'] && $number_of_attachments < $hesk_settings['attachments']['max_number'])
{
require(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
for ($i=$number_of_attachments+1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att))
{
$attachments[$i] = $att;
}
}
}
$myattachments = '';
if ($is_reply)
{
$tmpvar['message'] = hesk_input( hesk_POST('message') ) or $hesk_error_buffer[]=$hesklang['enter_message'];
if (count($hesk_error_buffer))
{
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use'] && isset($attachments))
{
hesk_removeAttachments($attachments);
}
$myerror = '<ul>';
foreach ($hesk_error_buffer as $error)
{
$myerror .= "<li>$error</li>\n";
}
$myerror .= '</ul>';
hesk_error($myerror);
}
$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
$tmpvar['message'] = nl2br($tmpvar['message']);
if ($hesk_settings['attachments']['use'] && !empty($attachments))
{
foreach ($attachments as $myatt)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($trackingID)."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
$myattachments .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `message`='".hesk_dbEscape($tmpvar['message'])."', `attachments`=CONCAT(`attachments`, '".hesk_dbEscape($myattachments)."') WHERE `id`='".intval($tmpvar['id'])."' AND `replyto`='".intval($ticket['id'])."'");
}
else
{
$tmpvar['name'] = hesk_input( hesk_POST('name') ) or $hesk_error_buffer[]=$hesklang['enter_your_name'];
if ($hesk_settings['require_email'])
{
$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer['email']=$hesklang['enter_valid_email'];
}
else
{
$tmpvar['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0);
// Not required, but must be valid if it is entered
if ($tmpvar['email'] == '')
{
if (strlen(hesk_POST('email')))
{
$hesk_error_buffer['email'] = $hesklang['not_valid_email'];
}
}
}
$tmpvar['subject'] = hesk_input( hesk_POST('subject') ) or $hesk_error_buffer[]=$hesklang['enter_ticket_subject'];
$tmpvar['message'] = hesk_input( hesk_POST('message') );
if ($hesk_settings['require_message'] == 1 && $tmpvar['message'] == '')
{
$hesk_error_buffer[] = $hesklang['enter_message'];
}
// Demo mode
if ( defined('HESK_DEMO') )
{
$tmpvar['email'] = 'hidden@demo.com';
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && hesk_is_custom_field_in_category($k, $ticket['category']))
{
if ($v['type'] == 'checkbox')
{
$tmpvar[$k]='';
if (isset($_POST[$k]) && is_array($_POST[$k]))
{
foreach ($_POST[$k] as $myCB)
{
$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '<br />';;
}
$tmpvar[$k]=substr($tmpvar[$k],0,-6);
}
else
{
if ($v['req'] == 2)
{
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
}
$_POST[$k] = '';
}
}
elseif ($v['type'] == 'date')
{
$tmpvar[$k] = hesk_POST($k);
$_SESSION["as_$k"] = '';
if (preg_match("/^[0-9]{2}\/[0-9]{2}\/[0-9]{4}$/", $tmpvar[$k]))
{
$date = strtotime($tmpvar[$k] . ' t00:00:00 UTC');
$dmin = strlen($v['value']['dmin']) ? strtotime($v['value']['dmin'] . ' t00:00:00 UTC') : false;
$dmax = strlen($v['value']['dmax']) ? strtotime($v['value']['dmax'] . ' t00:00:00 UTC') : false;
$_SESSION["as_$k"] = $tmpvar[$k];
if ($dmin && $dmin > $date)
{
$hesk_error_buffer[$k] = sprintf($hesklang['d_emin'], $v['name'], hesk_custom_date_display_format($dmin, $v['value']['date_format']));
}
elseif ($dmax && $dmax < $date)
{
$hesk_error_buffer[$k] = sprintf($hesklang['d_emax'], $v['name'], hesk_custom_date_display_format($dmax, $v['value']['date_format']));
}
else
{
$tmpvar[$k] = $date;
}
}
else
{
if ($v['req'] == 2)
{
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
}
}
}
elseif ($v['type'] == 'email')
{
$tmp = $hesk_settings['multi_eml'];
$hesk_settings['multi_eml'] = $v['value']['multiple'];
$tmpvar[$k] = hesk_validateEmail( hesk_POST($k), 'ERR', 0);
$hesk_settings['multi_eml'] = $tmp;
if ($tmpvar[$k] != '')
{
$_SESSION["as_$k"] = hesk_input($tmpvar[$k]);
}
else
{
$_SESSION["as_$k"] = '';
if ($v['req'] == 2)
{
$hesk_error_buffer[$k] = $v['value']['multiple'] ? sprintf($hesklang['cf_noem'], $v['name']) : sprintf($hesklang['cf_noe'], $v['name']);
}
}
}
elseif ($v['req'] == 2)
{
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
if ($tmpvar[$k] == '')
{
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
}
}
else
{
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
}
}
else
{
$tmpvar[$k] = '';
}
}
if (count($hesk_error_buffer))
{
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use'] && isset($attachments))
{
hesk_removeAttachments($attachments);
}
$myerror = '<ul>';
foreach ($hesk_error_buffer as $error)
{
$myerror .= "<li>$error</li>\n";
}
$myerror .= '</ul>';
hesk_error($myerror);
}
$tmpvar['message'] = hesk_makeURL($tmpvar['message']);
$tmpvar['message'] = nl2br($tmpvar['message']);
if ($hesk_settings['attachments']['use'] && !empty($attachments))
{
foreach ($attachments as $myatt)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`) VALUES ('".hesk_dbEscape($trackingID)."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."')");
$myattachments .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
}
}
$custom_SQL = '';
for ($i=1; $i<=50; $i++)
{
$custom_SQL .= '`custom'.$i.'`=' . (isset($tmpvar['custom'.$i]) ? "'".hesk_dbEscape($tmpvar['custom'.$i])."'" : "''") . ',';
}
$custom_SQL = rtrim($custom_SQL, ',');
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET
`name`='".hesk_dbEscape( hesk_mb_substr($tmpvar['name'], 0, 255) )."',
`email`='".hesk_dbEscape( hesk_mb_substr($tmpvar['email'], 0, 1000) )."',
`subject`='".hesk_dbEscape( hesk_mb_substr($tmpvar['subject'], 0, 255) )."',
`message`='".hesk_dbEscape($tmpvar['message'])."',
`attachments`=CONCAT(`attachments`, '".hesk_dbEscape($myattachments)."'),
$custom_SQL
WHERE `id`='".intval($ticket['id'])."'");
}
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_process_messages($hesklang['edt2'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
$ticket['message'] = hesk_msgToPlain($ticket['message'],0,0);
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<p><span class="smaller"><a href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>" class="smaller"><?php echo $hesklang['ticket'].' '.$trackingID; ?></a> >
<?php echo $hesklang['edtt']; ?></span></p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php echo $hesklang['edtt']; ?></h3>
<form method="post" action="edit_post.php" name="form1" enctype="multipart/form-data">
<?php
/* If it's not a reply edit all the fields */
if (!$is_reply)
{
?>
<br />
<div align="center">
<table border="0" cellspacing="1">
<tr>
<td style="text-align:right"><?php echo $hesklang['subject']; ?>: </td>
<td><input type="text" name="subject" size="40" maxlength="70" value="<?php echo $ticket['subject'];?>" /></td>
</tr>
<tr>
<td style="text-align:right"><?php echo $hesklang['name']; ?>: </td>
<td><input type="text" name="name" size="40" maxlength="50" value="<?php echo $ticket['name'];?>" /></td>
</tr>
<tr>
<td style="text-align:right"><?php echo $hesklang['email']; ?>: </td>
<td><input type="text" name="email" size="40" maxlength="1000" value="<?php echo $ticket['email'];?>" /></td>
</tr>
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && hesk_is_custom_field_in_category($k, $ticket['category']) )
{
$k_value = $ticket[$k];
if ($v['type'] == 'checkbox')
{
$k_value = explode('<br />',$k_value);
}
$v['req'] = $v['req']==2 ? '<font class="important">*</font>' : '';
switch ($v['type'])
{
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['radio_options'] as $option)
{
if (strlen($k_value) == 0)
{
$k_value = $option;
$checked = empty($v['value']['no_default']) ? 'checked="checked"' : '';
}
elseif ($k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
if ( ! empty($v['value']['show_select']))
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
foreach ($v['value']['select_options'] as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%">';
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($v['value']['checkbox_options'] as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
case 'textarea':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$k_value = hesk_msgToPlain($k_value,0,0);
echo '
<tr>
<td style="text-align:right" width="150" valign="top">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><textarea name="'.$k.'" rows="'.intval($v['value']['rows']).'" cols="'.intval($v['value']['cols']).'" '.$cls.'>'.$k_value.'</textarea></td>
</tr>
';
break;
// Date
case 'date':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$k_value = hesk_custom_date_display_format($k_value, 'm/d/Y');
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" value="'.$k_value.'" class="tcal'.(in_array($k,$_SESSION['iserror']) ? ' isError' : '').'" size="10" '.$cls.' /></td>
</tr>
';
break;
// Email
case 'email':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
$suggest = $hesk_settings['detect_typos'] ? 'onblur="Javascript:hesk_suggestEmail(\''.$k.'\', \''.$k.'_suggestions\', 0, 1'.($v['value']['multiple'] ? ',1' : '').')"' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" id="'.$k.'" value="'.$k_value.'" size="40" '.$cls.' '.$suggest.' />
<div id="'.$k.'_suggestions"></div>
</td>
</tr>
';
break;
// Hidden
// Handle as text fields for staff
/* Default text input */
default:
$k_value = hesk_msgToPlain($k_value,0,0);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">'.$v['name:'].' '.$v['req'].'</td>
<td width="80%"><input type="text" name="'.$k.'" size="40" maxlength="'.intval($v['value']['max_length']).'" value="'.$k_value.'" '.$cls.' /></td>
</tr>
';
}
}
}
?>
</table>
</div>
<?php
}
?>
<p style="text-align:center"> <br /><?php echo $hesklang['message']; ?>:<br />
<textarea name="message" rows="12" cols="60"><?php echo $ticket['message']; ?></textarea></p>
<?php
// attachments
if ($hesk_settings['attachments']['use'] && $number_of_attachments < $hesk_settings['attachments']['max_number'])
{
echo '<p align="center">' . $hesklang['attachments'] . ' (<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br />';
for ($i=$number_of_attachments+1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
echo ' </p>';
}
?>
<p style="text-align:center">
<input type="hidden" name="save" value="1" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<?php
if ($is_reply)
{
?>
<input type="hidden" name="reply" value="<?php echo $tmpvar['id']; ?>" />
<?php
}
?>
<input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<p style="text-align:center"><a href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a></p>
<p> </p>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
function hesk_countAttachments($attachments_string)
{
if ( ! strlen($attachments_string) || strpos($attachments_string, ',') === false)
{
return 0;
}
$att = explode(',', substr($attachments_string, 0, -1));
return count($att);
} // END hesk_countAttachments()
Zerion Mini Shell 1.0