%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/reporting_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
// Check permissions for this feature
hesk_checkPermission('can_run_reports');
// Should reports be full or limited to own tickets?
$can_run_reports_full = hesk_checkPermission('can_run_reports_full', 0);
// Set default values
define('CALENDAR',1);
define('MAIN_PAGE',1);
define('LOAD_TABS',1);
$selected = array(
'w' => array(0=>'',1=>''),
'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
'type' => array(1=>'',2=>'',3=>'',4=>''),
);
$is_all_time = 0;
/* Default this month to date */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
$date_to = date('Y-m-d');
$input_datefrom = date('m/d/Y', strtotime('last month'));
$input_dateto = date('m/d/Y');
/* Date */
if (!empty($_GET['w']))
{
$df = preg_replace('/[^0-9]/','', hesk_GET('datefrom') );
if (strlen($df) == 8)
{
$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
$input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
}
else
{
$date_from = date('Y-m-d', strtotime('last month') );
}
$dt = preg_replace('/[^0-9]/','', hesk_GET('dateto') );
if (strlen($dt) == 8)
{
$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
$input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
}
else
{
$date_to = date('Y-m-d');
}
if ($date_from > $date_to)
{
$tmp = $date_from;
$tmp2 = $input_datefrom;
$date_from = $date_to;
$input_datefrom = $input_dateto;
$date_to = $tmp;
$input_dateto = $tmp2;
$note_buffer = $hesklang['datetofrom'];
}
if ($date_to > date('Y-m-d'))
{
$date_to = date('Y-m-d');
$input_dateto = date('m/d/Y');
}
$query_string = 'reports.php?w=1&datefrom='.urlencode($input_datefrom).'&dateto='.urlencode($input_dateto);
$selected['w'][1]='checked="checked"';
$selected['time'][3]='selected="selected"';
}
else
{
$selected['w'][0]='checked="checked"';
$_GET['time'] = intval( hesk_GET('time', 3) );
switch ($_GET['time'])
{
case 1:
/* Today */
$date_from = date('Y-m-d');
$date_to = $date_from;
$selected['time'][1]='selected="selected"';
$is_all_time = 1;
break;
case 2:
/* Yesterday */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
$date_to = $date_from;
$selected['time'][2]='selected="selected"';
$is_all_time = 1;
break;
case 4:
/* Last month */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
$selected['time'][4]='selected="selected"';
break;
case 5:
/* Last 30 days */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
$date_to = date('Y-m-d');
$selected['time'][5]='selected="selected"';
break;
case 6:
/* This week */
list($date_from,$date_to)=dateweek(0);
$date_to = date('Y-m-d');
$selected['time'][6]='selected="selected"';
break;
case 7:
/* Last week */
list($date_from,$date_to)=dateweek(-1);
$selected['time'][7]='selected="selected"';
break;
case 8:
/* This business week */
list($date_from,$date_to)=dateweek(0,1);
$date_to = date('Y-m-d');
$selected['time'][8]='selected="selected"';
break;
case 9:
/* Last business week */
list($date_from,$date_to)=dateweek(-1,1);
$selected['time'][9]='selected="selected"';
break;
case 10:
/* This year */
$date_from = date('Y').'-01-01';
$date_to = date('Y-m-d');
$selected['time'][10]='selected="selected"';
break;
case 11:
/* Last year */
$date_from = date('Y')-1 . '-01-01';
$date_to = date('Y')-1 . '-12-31';
$selected['time'][11]='selected="selected"';
break;
case 12:
/* All time */
$date_from = hesk_getOldestDate();
$date_to = date('Y-m-d');
$selected['time'][12]='selected="selected"';
$is_all_time = 1;
break;
default:
$_GET['time'] = 3;
$selected['time'][3]='selected="selected"';
}
$query_string = 'reports.php?w=0&time='.$_GET['time'];
}
unset($tmp);
/* Type */
$type = intval( hesk_GET('type', 1) );
if (isset($selected['type'][$type]))
{
$selected['type'][$type] = 'selected="selected"';
}
// Setup date SQL so we don't have to call functions several times
$hesk_settings['dt_sql'] = " `dt` BETWEEN '" . hesk_dbEscape($date_from) . " 00:00:00' AND '" . hesk_dbEscape($date_to) . " 23:59:59' ";
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<!-- TABS -->
<div id="tab1" class="tabberlive" style="margin-top:0px">
<ul class="tabbernav">
<li class="tabberactive"><a title="<?php echo $hesklang['reports_tab']; ?>" href="javascript:void(null);" onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['reports_intro']); ?>')"><?php echo $hesklang['reports_tab']; ?> [?]</a></li>
<?php
// Show a link to export.php if user has permission to do so
if ( hesk_checkPermission('can_export',0) )
{
echo '<li class=""><a title="' . $hesklang['export'] . '" href="export.php">' . $hesklang['export'] . '</a></li>';
}
?>
</ul>
<div class="tabbertab">
<!-- ** START REPORTS FORM ** -->
<form action="reports.php" method="get" name="form1">
<table border="0" cellpadding="3" cellspacing="0" width="100%">
<tr>
<td width="20%" class="alignTop"><b><?php echo $hesklang['dtrg']; ?></b>: </td>
<td width="80%">
<!-- START DATE -->
<input type="radio" name="w" value="0" id="w0" <?php echo $selected['w'][0]; ?> />
<select name="time" onclick="document.getElementById('w0').checked = true" onfocus="document.getElementById('w0').checked = true" style="margin-top:5px;margin-bottom:5px;">
<option value="1" <?php echo $selected['time'][1]; ?>><?php echo $hesklang['r1']; ?> (<?php echo $hesklang['d'.date('w')]; ?>)</option>
<option value="2" <?php echo $selected['time'][2]; ?>><?php echo $hesklang['r2']; ?> (<?php echo $hesklang['d'.date('w',mktime(0, 0, 0, date('m'), date('d')-1, date('Y')))]; ?>)</option>
<option value="3" <?php echo $selected['time'][3]; ?>><?php echo $hesklang['r3']; ?> (<?php echo $hesklang['m'.date('n')]; ?>)</option>
<option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?> (<?php echo $hesklang['m'.date('n',mktime(0, 0, 0, date('m')-1, 1, date('Y')))]; ?>)</option>
<option value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
<option value="6" <?php echo $selected['time'][6]; ?>><?php echo $hesklang['r6']; ?></option>
<option value="7" <?php echo $selected['time'][7]; ?>><?php echo $hesklang['r7']; ?></option>
<option value="8" <?php echo $selected['time'][8]; ?>><?php echo $hesklang['r8']; ?></option>
<option value="9" <?php echo $selected['time'][9]; ?>><?php echo $hesklang['r9']; ?></option>
<option value="10" <?php echo $selected['time'][10]; ?>><?php echo $hesklang['r10']; ?> (<?php echo date('Y'); ?>)</option>
<option value="11" <?php echo $selected['time'][11]; ?>><?php echo $hesklang['r11']; ?> (<?php echo date('Y',mktime(0, 0, 0, date('m'), date('d'), date('Y')-1)); ?>)</option>
<option value="12" <?php echo $selected['time'][12]; ?>><?php echo $hesklang['r12']; ?></option>
</select>
<br />
<input type="radio" name="w" value="1" id="w1" <?php echo $selected['w'][1]; ?> />
<?php echo $hesklang['from']; ?> <input type="text" name="datefrom" value="<?php echo $input_datefrom; ?>" id="datefrom" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true;this.focus;" />
<?php echo $hesklang['to']; ?> <input type="text" name="dateto" value="<?php echo $input_dateto; ?>" id="dateto" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true; this.focus;" />
<!-- END DATE -->
</td>
</tr>
<tr>
<td width="20%" class="borderTop alignTop"><b><?php echo $hesklang['crt']; ?></b>: </td>
<td width="80%" class="borderTop">
<!-- START TYPE -->
<select name="type" style="margin-top:5px;margin-bottom:5px;">
<option value="1" <?php echo $selected['type'][1]; ?>><?php echo $hesklang['t1']; ?></option>
<option value="2" <?php echo $selected['type'][2]; ?>><?php echo $hesklang['t2']; ?></option>
<option value="3" <?php echo $selected['type'][3]; ?>><?php echo $hesklang['t3']; ?></option>
<option value="4" <?php echo $selected['type'][4]; ?>><?php echo $hesklang['t4']; ?></option>
</select>
<!-- END TYPE -->
</td>
</tr>
</table>
<p><input type="submit" value="<?php echo $hesklang['dire']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" /></p>
</form>
<!-- ** END REPORTS FORM ** -->
</div>
</div>
<!-- TABS -->
<p> </p>
<?php
if ($date_from == $date_to)
{
?>
<p><b><?php echo hesk_dateToString($date_from,0); ?></b></p>
<?php
}
else
{
?>
<p><b><?php echo hesk_dateToString($date_from,0); ?></b> - <b><?php echo hesk_dateToString($date_to,0); ?></b></p>
<?php
}
// Show a note if reports are limited
if ( ! $can_run_reports_full)
{
echo "<p>{$hesklang['roo']}</p>";
}
/* Report type */
switch ($type)
{
case 2:
hesk_ticketsByMonth();
break;
case 3:
hesk_ticketsByUser();
break;
case 4:
hesk_ticketsByCategory();
break;
default:
hesk_ticketsByDay();
}
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function hesk_ticketsByCategory()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
/* List of categories */
$cat = array();
$res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . ( $can_run_reports_full ? '1' : hesk_myCategories('id') ) . " ORDER BY `id` ASC");
while ($row=hesk_dbFetchAssoc($res))
{
$cat[$row['id']]=$row['name'];
}
$tickets = array();
$totals = array('num_tickets' => 0, 'resolved' => 0, 'all_replies' => 0, 'staff_replies' => 0, 'worked' => 0);
/* Populate category counts */
foreach ($cat as $id => $name)
{
$tickets[$id] = array(
'num_tickets' => 0,
'resolved' => 0,
'all_replies' => 0,
'staff_replies' => 0,
'worked' => '',
);
}
/* SQL query for category stats */
$res = hesk_dbQuery("SELECT `category`, COUNT(*) AS `num_tickets`, ".($hesk_settings['time_worked'] ? "SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`," : '')." SUM(`replies`) AS `all_replies`, SUM(staffreplies) AS `staff_replies` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE {$hesk_settings['dt_sql']} " . ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" ) . " GROUP BY `category`");
/* Update ticket values */
while ($row = hesk_dbFetchAssoc($res))
{
if ( ! $hesk_settings['time_worked'])
{
$row['seconds_worked'] = 0;
}
if (isset($cat[$row['category']]))
{
$tickets[$row['category']]['num_tickets'] += $row['num_tickets'];
$tickets[$row['category']]['all_replies'] += $row['all_replies'];
$tickets[$row['category']]['staff_replies'] += $row['staff_replies'];
$tickets[$row['category']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
}
else
{
/* Category deleted */
if ( ! isset($tickets[9999]) )
{
$cat[9999] = $hesklang['catd'];
$tickets[9999] = array('num_tickets' => $row['num_tickets'], 'resolved' => 0, 'all_replies' => $row['all_replies'], 'staff_replies' => $row['staff_replies'], 'worked' => $row['seconds_worked']);
}
else
{
$tickets[9999]['num_tickets'] += $row['num_tickets'];
$tickets[9999]['all_replies'] += $row['all_replies'];
$tickets[9999]['staff_replies'] += $row['staff_replies'];
$tickets[9999]['worked'] += $row['seconds_worked'];
}
}
$totals['num_tickets'] += $row['num_tickets'];
$totals['all_replies'] += $row['all_replies'];
$totals['staff_replies'] += $row['staff_replies'];
$totals['worked'] += $row['seconds_worked'];
}
// Get number of resolved tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `num_tickets` , `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = '3' " . ( $can_run_reports_full ? "" : " AND `owner` = '" . intval($_SESSION['id']) . "'" ) . " AND {$hesk_settings['dt_sql']} GROUP BY `category`");
// Update number of open and resolved tickets
while ($row = hesk_dbFetchAssoc($res))
{
if (isset($cat[$row['category']]))
{
$tickets[$row['category']]['resolved'] += $row['num_tickets'];
}
else
{
// Category deleted
$tickets[9999]['resolved'] += $row['num_tickets'];
}
$totals['resolved'] += $row['num_tickets'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
if ( isset($tickets[9999]) )
{
$tickets[9999]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($tickets[9999]['worked']) : 0;
}
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['category']; ?></td>
<td><?php echo $hesklang['tickets']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
<td><?php echo $hesklang['replies'] . ' (' . $hesklang['all'] .')'; ?></td>
<td><?php echo $hesklang['replies'] . ' (' . $hesklang['staff'] .')'; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$hesklang['ts'].'</td>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['num_tickets']; ?></b></td>
<td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['all_replies']; ?></b></td>
<td><b><?php echo $totals['staff_replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo $cat[$k]; ?></td>
<td><?php echo $d['num_tickets']; ?></td>
<td><?php echo $d['num_tickets']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<td><?php echo $d['all_replies']; ?></td>
<td><?php echo $d['staff_replies']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$d['worked'].'</td>';
}
?>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['num_tickets']; ?></b></td>
<td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['all_replies']; ?></b></td>
<td><b><?php echo $totals['staff_replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByCategory
function hesk_ticketsByUser()
{
global $hesk_settings, $hesklang, $date_from, $date_to;
// Some variables we will need
$tickets = array();
$totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0, 'openedby' => 0);
// Get list of users
$admins = array();
// I. ADMINISTRATORS can view all users
if ($_SESSION['isadmin'] || hesk_checkPermission('can_run_reports_full', 0) )
{
// -> get list of users
$res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
// -> populate $admins and $tickets arrays
while ($row=hesk_dbFetchAssoc($res))
{
$admins[$row['id']] = $row['name'];
$tickets[$row['id']] = array(
'asstickets' => 0,
'resolved' => 0,
'tickets' => 0,
'replies' => 0,
'worked' => '',
'openedby' => 0,
);
}
// -> get list of tickets
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND {$hesk_settings['dt_sql']} GROUP BY `owner`");
// -> update ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
if ( ! $hesk_settings['time_worked'])
{
$row['seconds_worked'] = 0;
}
$tickets[$row['owner']]['asstickets'] += $row['cnt'];
$totals['asstickets'] += $row['cnt'];
$tickets[$row['owner']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['worked'] += $row['seconds_worked'];
}
// -> get list of resolved tickets
$res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND `status`='3' AND {$hesk_settings['dt_sql']} GROUP BY `owner`");
// -> update resolved ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['owner']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// -> get number of replies
$res = hesk_dbQuery("SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` IN ('" . implode("','", array_keys($admins) ) . "') AND {$hesk_settings['dt_sql']} GROUP BY `staffid`");
// -> update number of replies values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['staffid']]['tickets'] += $row['tcnt'];
$tickets[$row['staffid']]['replies'] += $row['cnt'];
$totals['tickets'] += $row['tcnt'];
$totals['replies'] += $row['cnt'];
}
}
// II. OTHER STAFF may only see their own stats
else
{
$admins[$_SESSION['id']] = $_SESSION['name'];
// -> get list of tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND {$hesk_settings['dt_sql']}");
$row = hesk_dbFetchAssoc($res);
// -> update ticket values
$tickets[$_SESSION['id']]['asstickets'] = $row['cnt'];
$totals['asstickets'] = $row['cnt'];
$tickets[$_SESSION['id']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['worked'] += $row['seconds_worked'];
// -> get list of resolved tickets
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND `status`='3' AND {$hesk_settings['dt_sql']}");
$row = hesk_dbFetchAssoc($res);
// -> update resolved ticket values
$tickets[$_SESSION['id']]['resolved'] = $row['cnt'];
$totals['resolved'] = $row['cnt'];
// -> get number of replies
$res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` = '" . intval($_SESSION['id']) . "' AND {$hesk_settings['dt_sql']}");
$row = hesk_dbFetchAssoc($res);
$tickets[$_SESSION['id']]['tickets'] = $row['tcnt'];
$tickets[$_SESSION['id']]['replies'] = $row['cnt'];
$totals['tickets'] = $row['tcnt'];
$totals['replies'] = $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
// Get total opened by tickets
$res = hesk_dbQuery("SELECT `openedby`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `openedby` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `openedby`");
// -> update ticket list values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['openedby']]['openedby'] += $row['cnt'];
$totals['openedby'] += $row['cnt'];
}
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['user']; ?></td>
<td><?php echo $hesklang['numsub']; ?></td>
<td><?php echo $hesklang['ticass']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
<td><?php echo $hesklang['ticall']; ?></td>
<td><?php echo $hesklang['replies']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$hesklang['ts'].'</td>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['openedby']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['asstickets']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['tickets']; ?></b></td>
<td><b><?php echo $totals['replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo $admins[$k]; ?></td>
<td><?php echo $d['openedby']; ?></td>
<td><?php echo $d['asstickets']; ?></td>
<td><?php echo $d['asstickets']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<td><?php echo $d['tickets']; ?></td>
<td><?php echo $d['replies']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$d['worked'].'</td>';
}
?>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['openedby']; ?></b></td>
<td><b><?php echo $totals['asstickets']; ?></b></td>
<td><b><?php echo $totals['asstickets']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<td><b><?php echo $totals['tickets']; ?></b></td>
<td><b><?php echo $totals['replies']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByUser
function hesk_ticketsByMonth()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = MonthsArray($date_from,$date_to);
// Pre-populate date values
foreach ($dt as $month)
{
$tickets[$month] = array(
'all' => 0,
'resolved' => 0,
'worked' => '',
);
}
// SQL query for all
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND {$hesk_settings['dt_sql']} GROUP BY `myyear`,`mymonth`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
if ( ! $hesk_settings['time_worked'])
{
$row['seconds_worked'] = 0;
}
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['all'] += $row['cnt'];
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` = '3' AND {$hesk_settings['dt_sql']} GROUP BY `myyear`,`mymonth`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
$row['mymonth'] = sprintf('%02d',$row['mymonth']);
$tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['month']; ?></td>
<td><?php echo $hesklang['atik']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$hesklang['ts'].'</td>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo hesk_dateToString($k,0,0,1); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$d['worked'].'</td>';
}
?>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByMonth
function hesk_ticketsByDay()
{
global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;
$tickets = array();
$totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
$dt = DateArray($date_from,$date_to);
// Pre-populate date values
foreach ($dt as $day)
{
$tickets[$day] = array(
'all' => 0,
'resolved' => 0,
'worked' => '',
);
}
// SQL query for all
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`".($hesk_settings['time_worked'] ? ", SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`" : '')." FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
if ( ! $hesk_settings['time_worked'])
{
$row['seconds_worked'] = 0;
}
$tickets[$row['mydt']]['all'] += $row['cnt'];
$tickets[$row['mydt']]['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($row['seconds_worked']) : 0;
$totals['all'] += $row['cnt'];
$totals['worked'] += $row['seconds_worked'];
}
// SQL query for resolved
$res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status`='3' AND {$hesk_settings['dt_sql']} GROUP BY `mydt`");
// Update ticket values
while ($row = hesk_dbFetchAssoc($res))
{
$tickets[$row['mydt']]['resolved'] += $row['cnt'];
$totals['resolved'] += $row['cnt'];
}
// Convert total seconds worked to HH:MM:SS
$totals['worked'] = $hesk_settings['time_worked'] ? hesk_SecondsToHHMMSS($totals['worked']) : 0;
?>
<table width="100%" cellpadding="5" style="text-align:justify;border-collapse:collapse;padding:10px;">
<tr style="border-bottom:1px solid #000000;">
<td><?php echo $hesklang['date']; ?></td>
<td><?php echo $hesklang['atik']; ?></td>
<td><?php echo $hesklang['topen']; ?></td>
<td><?php echo $hesklang['closed']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$hesklang['ts'].'</td>';
}
?>
</tr>
<?php
$num_tickets = count($tickets);
if ($num_tickets > 10)
{
?>
<tr style="border-bottom:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
<?php
}
$cls = '';
foreach ($tickets as $k => $d)
{
$cls = $cls ? '' : 'style="background:#EEEEE8;"';
?>
<tr <?php echo $cls; ?>>
<td><?php echo hesk_dateToString($k); ?></td>
<td><?php echo $d['all']; ?></td>
<td><?php echo $d['all']-$d['resolved']; ?></td>
<td><?php echo $d['resolved']; ?></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td>'.$d['worked'].'</td>';
}
?>
</tr>
<?php
}
?>
<tr style="border-top:1px solid #000000;">
<td><b><?php echo $hesklang['totals']; ?></b></td>
<td><b><?php echo $totals['all']; ?></b></td>
<td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
<td><b><?php echo $totals['resolved']; ?></b></td>
<?php
if ($hesk_settings['time_worked'])
{
echo '<td><b>'.$totals['worked'].'</b></td>';
}
?>
</tr>
</table>
<p> </p>
<?php
} // END hesk_ticketsByDay
?>
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