%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
/**
*
* This file is part of HESK - PHP Help Desk Software.
*
* (c) Copyright Klemen Stirn. All rights reserved.
* https://www.hesk.com
*
* For the full copyright and license agreement information visit
* https://www.hesk.com/eula.php
*
*/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
hesk_load_database_functions();
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
$can_del_notes = hesk_checkPermission('can_del_notes',0);
$can_reply = hesk_checkPermission('can_reply_tickets',0);
$can_delete = hesk_checkPermission('can_del_tickets',0);
$can_edit = hesk_checkPermission('can_edit_tickets',0);
$can_archive = hesk_checkPermission('can_add_archive',0);
$can_assign_self = hesk_checkPermission('can_assign_self',0);
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
$can_change_cat = hesk_checkPermission('can_change_cat',0);
$can_change_own_cat = hesk_checkPermission('can_change_own_cat',0);
$can_ban_emails = hesk_checkPermission('can_ban_emails', 0);
$can_unban_emails = hesk_checkPermission('can_unban_emails', 0);
$can_ban_ips = hesk_checkPermission('can_ban_ips', 0);
$can_unban_ips = hesk_checkPermission('can_unban_ips', 0);
$can_resolve = hesk_checkPermission('can_resolve', 0);
$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
$can_privacy = hesk_checkPermission('can_privacy',0);
$can_export = hesk_checkPermission('can_export',0);
// Get ticket ID
$trackingID = hesk_cleanID() or print_form();
// Load custom fields
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
// Load statuses
require_once(HESK_PATH . 'inc/statuses.inc.php');
$_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999);
/* We will need timer function */
define('TIMER',1);
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
/* Ticket found? */
if (hesk_dbNumRows($res) != 1)
{
/* Ticket not found, perhaps it was merged with another ticket? */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `merged` LIKE '%#".hesk_dbEscape($trackingID)."#%' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
/* OK, found in a merged ticket. Get info */
$ticket = hesk_dbFetchAssoc($res);
hesk_process_messages( sprintf($hesklang['tme'], $trackingID, $ticket['trackid']) ,'NOREDIRECT','NOTICE');
$trackingID = $ticket['trackid'];
}
else
{
/* Nothing found, error out */
hesk_process_messages($hesklang['ticket_not_found'],'NOREDIRECT');
print_form();
}
}
else
{
/* We have a match, get ticket info */
$ticket = hesk_dbFetchAssoc($res);
}
/* Permission to view this ticket? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && ! hesk_checkPermission('can_view_ass_others',0))
{
// Maybe this user is allowed to view tickets he/she assigned?
if ( ! $can_view_ass_by || $ticket['assignedby'] != $_SESSION['id'])
{
hesk_error($hesklang['ycvtao']);
}
}
if (!$ticket['owner'] && ! $can_view_unassigned)
{
hesk_error($hesklang['ycovtay']);
}
/* Set last replier name */
if ($ticket['lastreplier'])
{
if (empty($ticket['repliername']))
{
$ticket['repliername'] = $hesklang['staff'];
}
}
else
{
$ticket['repliername'] = $ticket['name'];
}
/* Get category name and ID */
$result = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='".intval($ticket['category'])."' LIMIT 1");
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
$result = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='1' LIMIT 1");
}
$category = hesk_dbFetchAssoc($result);
/* Is this user allowed to view tickets inside this category? */
hesk_okCategory($category['id']);
/* Delete post action */
if (isset($_GET['delete_post']) && $can_delete && hesk_token_check())
{
$n = intval( hesk_GET('delete_post') );
if ($n)
{
/* Get last reply ID, we'll need it later */
$res = hesk_dbQuery("SELECT `id` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
$last_reply_id = hesk_dbResult($res,0,0);
// Was this post submitted by staff and does it have any attachments?
$res = hesk_dbQuery("SELECT `dt`, `staffid`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."' LIMIT 1");
$reply = hesk_dbFetchAssoc($res);
// If the reply was by a staff member update the appropriate columns
if ( $reply['staffid'] )
{
// Is this the only staff reply? Delete "firstreply" and "firstreplyby" columns
if ($ticket['staffreplies'] <= 1)
{
$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
}
// Are we deleting the first staff reply? Update "firstreply" and "firstreplyby" columns
elseif ($reply['dt'] == $ticket['firstreply'] && $reply['staffid'] == $ticket['firstreplyby'])
{
// Get the new first reply info
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' AND `id`!='".intval($n)."' AND `staffid`!=0 ORDER BY `id` ASC LIMIT 1");
// Did we find the new first reply?
if ( hesk_dbNumRows($res) )
{
$firstreply = hesk_dbFetchAssoc($res);
$staffreplies_sql = " , `firstreply`='".hesk_dbEscape($firstreply['dt'])."', `firstreplyby`='".hesk_dbEscape($firstreply['staffid'])."', `staffreplies`=`staffreplies`-1 ";
}
// The count must have been wrong, update it
else
{
$staffreplies_sql = ' , `firstreply`=NULL, `firstreplyby`=NULL, `staffreplies`=0 ';
}
}
// OK, this is not the first and not the only staff reply, just reduce number
else
{
$staffreplies_sql = ' , `staffreplies`=`staffreplies`-1 ';
}
}
else
{
$staffreplies_sql = '';
}
/* Delete any attachments to this post */
if ( strlen($reply['attachments']) )
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
/* List of attachments */
$att=explode(',',substr($reply['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
/* Delete attachment files */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
if (hesk_dbNumRows($res) && $file = hesk_dbFetchAssoc($res))
{
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
}
/* Delete attachments info from the database */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."'");
}
}
/* Delete this reply */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`='".intval($n)."' AND `replyto`='".intval($ticket['id'])."'");
/* Reply wasn't deleted */
if (hesk_dbAffectedRows() != 1)
{
hesk_process_messages($hesklang['repl1'],$_SERVER['PHP_SELF']);
}
else
{
$closed_sql = '';
/* Reply deleted. Need to update status and last replier? */
$res = hesk_dbQuery("SELECT `dt`, `staffid` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` DESC LIMIT 1");
if (hesk_dbNumRows($res))
{
$replier_id = hesk_dbResult($res,0,1);
$last_replier = $replier_id ? 1 : 0;
/* Change status? */
$status_sql = '';
if ($last_reply_id == $n)
{
$status = $ticket['locked'] ? 3 : ($last_replier ? 2 : 1);
$status_sql = " , `status`='".intval($status)."' ";
// Update closedat and closedby columns as required
if ($status == 3)
{
$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
}
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='{$last_replier}', `replierid`='".intval($replier_id)."', `replies`=`replies`-1 $status_sql $closed_sql $staffreplies_sql WHERE `id`='".intval($ticket['id'])."'");
}
else
{
// Update status, closedat and closedby columns as required
if ($ticket['locked'])
{
$status = 3;
$closed_sql = " , `closedat`=NOW(), `closedby`=".intval($_SESSION['id'])." ";
}
else
{
$status = 0;
$closed_sql = " , `closedat`=NULL, `closedby`=NULL ";
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `lastreplier`='0', `status`='$status', `replies`=0 $staffreplies_sql WHERE `id`='".intval($ticket['id'])."'");
}
hesk_process_messages($hesklang['repl'],$_SERVER['PHP_SELF'],'SUCCESS');
}
}
else
{
hesk_process_messages($hesklang['repl0'],$_SERVER['PHP_SELF']);
}
}
/* Delete notes action */
if (isset($_GET['delnote']) && hesk_token_check())
{
$n = intval( hesk_GET('delnote') );
if ($n)
{
// Get note info
$res = hesk_dbQuery("SELECT `who`, `attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`={$n}");
if ( hesk_dbNumRows($res) )
{
$note = hesk_dbFetchAssoc($res);
// Permission to delete note?
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
// Delete note
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`='".intval($n)."'");
// Delete attachments
if ( strlen($note['attachments']) )
{
$hesk_settings['server_path'] = dirname(dirname(__FILE__));
$attachments = array();
$att=explode(',',substr($note['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
$attachments[] = intval($att_id);
}
if ( count($attachments) )
{
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
while ($file = hesk_dbFetchAssoc($res))
{
hesk_unlink($hesk_settings['server_path'].'/'.$hesk_settings['attach_dir'].'/'.$file['saved_name']);
}
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id` IN (".implode(',', $attachments).") ");
}
}
}
}
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Add a note action */
if (isset($_POST['notemsg']) && hesk_token_check('POST'))
{
// Error buffer
$hesk_error_buffer = array();
// Get message
$msg = hesk_input( hesk_POST('notemsg') );
// Get attachments
if ($hesk_settings['attachments']['use'])
{
require(HESK_PATH . 'inc/posting_functions.inc.php');
require(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att))
{
$attachments[$i] = $att;
}
}
}
$myattachments='';
// We need message and/or attachments to accept note
if ( count($attachments) || strlen($msg) || count($hesk_error_buffer) )
{
// Any errors?
if ( count($hesk_error_buffer) != 0 )
{
$_SESSION['note_message'] = hesk_POST('notemsg');
// Remove any successfully uploaded attachments
if ($hesk_settings['attachments']['use'])
{
hesk_removeAttachments($attachments);
}
$tmp = '';
foreach ($hesk_error_buffer as $error)
{
$tmp .= "<li>$error</li>\n";
}
$hesk_error_buffer = $tmp;
$hesk_error_buffer = $hesklang['pcer'].'<br /><br /><ul>'.$hesk_error_buffer.'</ul>';
hesk_process_messages($hesk_error_buffer,'admin_ticket.php?track='.$ticket['trackid'].'&Refresh='.rand(10000,99999));
}
// Process attachments
if ($hesk_settings['attachments']['use'] && ! empty($attachments) )
{
foreach ($attachments as $myatt)
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` (`ticket_id`,`saved_name`,`real_name`,`size`,`type`) VALUES ('".hesk_dbEscape($trackingID)."','".hesk_dbEscape($myatt['saved_name'])."','".hesk_dbEscape($myatt['real_name'])."','".intval($myatt['size'])."', '1')");
$myattachments .= hesk_dbInsertID() . '#' . $myatt['real_name'] .',';
}
}
// Add note to database
$msg = nl2br(hesk_makeURL($msg));
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`,`attachments`) VALUES ('".intval($ticket['id'])."','".intval($_SESSION['id'])."',NOW(),'".hesk_dbEscape($msg)."','".hesk_dbEscape($myattachments)."')");
/* Notify assigned staff that a note has been added if needed */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'])
{
$res = hesk_dbQuery("SELECT `email` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($ticket['owner'])."' AND `notify_note`='1' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$owner = hesk_dbFetchAssoc($res);
// 1. Generate the array with ticket info that can be used in emails
$info = array(
'email' => $ticket['email'],
'category' => $ticket['category'],
'priority' => $ticket['priority'],
'owner' => $ticket['owner'],
'trackid' => $ticket['trackid'],
'status' => $ticket['status'],
'name' => $_SESSION['name'],
'subject' => $ticket['subject'],
'message' => stripslashes($msg),
'dt' => hesk_date($ticket['dt'], true),
'lastchange' => hesk_date($ticket['lastchange'], true),
'attachments' => $myattachments,
'id' => $ticket['id'],
'time_worked' => $ticket['time_worked'],
'last_reply_by' => $ticket['repliername'],
);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v)
{
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Get email functions */
require(HESK_PATH . 'inc/email_functions.inc.php');
/* Format email subject and message for staff */
$subject = hesk_getEmailSubject('new_note',$ticket);
$message = hesk_getEmailMessage('new_note',$ticket,1);
/* Send email to staff */
hesk_mail($owner['email'], $subject, $message);
}
}
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Update time worked */
if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST'))
{
$h = intval( hesk_POST('h') );
$m = intval( hesk_POST('m') );
$s = intval( hesk_POST('s') );
/* Get time worked in proper format */
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
/* Update database */
$revision = sprintf($hesklang['thist14'],hesk_date(),$time_worked,$_SESSION['name'].' ('.$_SESSION['user'].')');
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
/* Show ticket */
hesk_process_messages($hesklang['twu'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
/* Delete attachment action */
if (isset($_GET['delatt']) && hesk_token_check())
{
if ( ! $can_delete || ! $can_edit)
{
hesk_process_messages($hesklang['no_permission'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
$att_id = intval( hesk_GET('delatt') ) or hesk_error($hesklang['inv_att_id']);
$reply = intval( hesk_GET('reply', 0) );
if ($reply < 1)
{
$reply = 0;
}
$note = intval( hesk_GET('note', 0) );
if ($note < 1)
{
$note = 0;
}
/* Get attachment info */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
hesk_process_messages($hesklang['id_not_valid'].' (att_id)','admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
$att = hesk_dbFetchAssoc($res);
/* Is ticket ID valid for this attachment? */
if ($att['ticket_id'] != $trackingID)
{
hesk_process_messages($hesklang['trackID_not_found'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
}
/* Delete file from server */
hesk_unlink(HESK_PATH.$hesk_settings['attach_dir'].'/'.$att['saved_name']);
/* Delete attachment from database */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` WHERE `att_id`='".intval($att_id)."'");
/* Update ticket or reply in the database */
$revision = sprintf($hesklang['thist12'],hesk_date(),$att['real_name'],$_SESSION['name'].' ('.$_SESSION['user'].')');
if ($reply)
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`='".intval($reply)."'");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."'");
}
elseif ($note)
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",','') WHERE `id`={$note}");
}
else
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `attachments`=REPLACE(`attachments`,'".hesk_dbEscape($att_id.'#'.$att['real_name']).",',''), `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($ticket['id'])."'");
}
hesk_process_messages($hesklang['kb_att_rem'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* List of categories */
if ($can_change_cat)
{
$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
}
else
{
$result = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
}
$categories_options='';
while ($row=hesk_dbFetchAssoc($result))
{
if ($row['id'] == $ticket['category']) {continue;}
$categories_options.='<option value="'.$row['id'].'">'.$row['name'].'</option>';
}
/* List of users */
$admins = array();
$result = hesk_dbQuery("SELECT `id`,`name`,`isadmin`,`categories`,`heskprivileges` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `name` ASC");
while ($row=hesk_dbFetchAssoc($result))
{
/* Is this an administrator? */
if ($row['isadmin'])
{
$admins[$row['id']]=$row['name'];
continue;
}
/* Not admin, is user allowed to view tickets? */
if (strpos($row['heskprivileges'], 'can_view_tickets') !== false)
{
/* Is user allowed to access this category? */
$cat=substr($row['categories'], 0);
$row['categories']=explode(',',$cat);
if (in_array($ticket['category'],$row['categories']))
{
$admins[$row['id']]=$row['name'];
continue;
}
}
}
/* Get replies */
if ($ticket['replies'])
{
$reply = '';
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($ticket['id'])."' ORDER BY `id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
}
else
{
$reply = false;
}
// Demo mode
if ( defined('HESK_DEMO') )
{
$ticket['email'] = 'hidden@demo.com';
$ticket['ip'] = '127.0.0.1';
}
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
// Prepare special custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && hesk_is_custom_field_in_category($k, $ticket['category']) )
{
switch ($v['type'])
{
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
}
}
}
/* Do we need or have any canned responses? */
$can_options = hesk_printCanned();
?>
<h3 style="padding-bottom:5px">
<?php
if ($ticket['archive'])
{
echo '<img src="../img/tag.png" width="16" height="16" alt="'.$hesklang['archived'].'" title="'.$hesklang['archived'].'" border="0" style="vertical-align:text-bottom" /> ';
}
if ($ticket['locked'])
{
echo '<img src="../img/lock.png" width="16" height="16" alt="'.$hesklang['loc'].' - '.$hesklang['isloc'].'" title="'.$hesklang['loc'].' - '.$hesklang['isloc'].'" border="0" style="vertical-align:text-bottom" /> ';
}
echo $ticket['subject'];
?></h3>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START TICKET HEAD -->
<table border="0" cellspacing="1" cellpadding="1" width="100%">
<?php
$tmp = '';
if ($hesk_settings['sequential'])
{
$tmp = ' ('.$hesklang['seqid'].': '.$ticket['id'].')';
}
echo '
<tr>
<td>'.$hesklang['trackID'].': </td>
<td id="trackid">'.$trackingID.' '.$tmp.'</td>
<td style="text-align:right; padding-bottom:12px" rowspan="2">'.hesk_getAdminButtons().'</td>
</tr>
<tr>
<td>'.$hesklang['created_on'].': </td>
<td>'.hesk_date($ticket['dt'], true).'</td>
</tr>
<tr>
<td>'.$hesklang['ticket_status'].': </td>
<td>';
$random=rand(10000,99999);
if ($ticket['status'] == 3)
{
if ($can_reply)
{
$status_action = ' [<a href="change_status.php?track='.$trackingID.'&s=1&Refresh='.$random.'&token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>] ';
}
}
elseif ($can_resolve)
{
$status_action = ' [<a href="change_status.php?track='.$trackingID.'&s=3&Refresh='.$random.'&token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>] ';
}
else
{
$status_action = '';
}
echo hesk_get_admin_ticket_status($ticket['status'], $status_action);
echo '
</td>
<td style="text-align:right">
';
if ($can_reply)
{
echo '
<form style="margin-bottom:0;" action="change_status.php" method="post">
<i>'.$hesklang['chngstatus'].'</i>
<span style="white-space:nowrap;">
<select name="s">
<option value="-1" selected="selected">'.$hesklang['select'].'</option>
' . hesk_get_status_select($ticket['status'], $can_resolve) . '
</select>
<input type="submit" id="chgstatus" value="'.$hesklang['go'].'" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" /><input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />
</span>
</form>
';
}
else
{
echo ' ';
}
echo '
</td>
</tr>
<tr>
<td>'.$hesklang['last_update'].': </td>
<td>'.hesk_date($ticket['lastchange'], true).'</td>
<td> </td>
</tr>
<tr>
<td>'.$hesklang['category'].': </td>
<td>'.$category['name'].'</td>
<td style="text-align:right">
';
if (strlen($categories_options) && ($can_change_cat || $can_change_own_cat))
{
echo '
<form style="margin-bottom:0;" action="move_category.php" method="post">
<i>'.$hesklang['move_to_catgory'].'</i>
<span style="white-space:nowrap;">
<select name="category">
<option value="-1" selected="selected">'.$hesklang['select'].'</option>
'.$categories_options.'
</select>
<input type="submit" id="chgcategory" value="'.$hesklang['go'].'" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" /><input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />
</span>
</form>
';
}
echo '
</td>
</tr>
<tr>
<td>'.$hesklang['replies'].': </td>
<td>'.$ticket['replies'].'</td>
<td> </td>
</tr>
<tr>
<td>'.$hesklang['priority'].': </td>
<td>';
$options = array(
0 => '<option value="0">'.$hesklang['critical'].'</option>',
1 => '<option value="1">'.$hesklang['high'].'</option>',
2 => '<option value="2">'.$hesklang['medium'].'</option>',
3 => '<option value="3">'.$hesklang['low'].'</option>'
);
switch ($ticket['priority'])
{
case 0:
echo '<font class="critical">'.$hesklang['critical'].'</font>';
unset($options[0]);
break;
case 1:
echo '<font class="important">'.$hesklang['high'].'</font>';
unset($options[1]);
break;
case 2:
echo '<font class="medium">'.$hesklang['medium'].'</font>';
unset($options[2]);
break;
default:
echo $hesklang['low'];
unset($options[3]);
}
echo '
</td>
<td style="text-align:right">
';
if ($can_reply)
{
echo '
<form style="margin-bottom:0;" action="priority.php" method="post">
<i>'.$hesklang['change_priority'].'</i>
<span style="white-space:nowrap;">
<select name="priority">
<option value="-1" selected="selected">'.$hesklang['select'].'</option>
';
echo implode('',$options);
echo '
</select>
<input type="submit" id="chgpriority" value="'.$hesklang['go'].'" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" /><input type="hidden" name="track" value="'.$trackingID.'" />
<input type="hidden" name="token" value="'.hesk_token_echo(0).'" />
</span>
</form>
';
}
else
{
echo ' ';
}
echo '
</td>
</tr>
<tr>
<td>'.$hesklang['last_replier'].': </td>
<td>'.$ticket['repliername'].'</td>
<td> </td>
</tr>
';
?>
<tr>
<td><?php echo $hesklang['owner']; ?>: </td>
<td>
<?php
echo isset($admins[$ticket['owner']]) ? '<b>'.$admins[$ticket['owner']].'</b>' :
($can_assign_self ? '<b>'.$hesklang['unas'].'</b>'.' [<a href="assign_owner.php?track='.$trackingID.'&owner='.$_SESSION['id'].'&token='.hesk_token_echo(0).'&unassigned=1">'.$hesklang['asss'].'</a>]' : '<b>'.$hesklang['unas'].'</b>');
?>
</td>
<td style="text-align:right">
<form style="margin-bottom:0;" action="assign_owner.php" method="post">
<?php
if (hesk_checkPermission('can_assign_others',0))
{
?>
<i><?php echo $hesklang['asst']; ?></i>
<span style="white-space:nowrap;">
<select name="owner">
<option value="" selected="selected"><?php echo $hesklang['select']; ?></option>
<?php
if ($ticket['owner'])
{
echo '<option value="-1"> > '.$hesklang['unas'].' < </option>';
}
foreach ($admins as $k=>$v)
{
if ($k != $ticket['owner'])
{
echo '<option value="'.$k.'">'.$v.'</option>';
}
}
?>
</select>
<input type="submit" id="chgassignowner" value="<?php echo $hesklang['go']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="token" value="<?php echo hesk_token_echo(0); ?>" />
<?php
if ( ! $ticket['owner'])
{
echo '<input type="hidden" name="unassigned" value="1" />';
}
?>
</span>
<?php
}
?>
</form>
</td>
</tr>
<?php
if ($hesk_settings['time_worked'])
{
?>
<tr>
<td valign="top"><?php echo $hesklang['ts']; ?>:</td>
<?php
if ($can_reply || $can_edit)
{
?>
<td><a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $ticket['time_worked']; ?></a>
<?php $t = hesk_getHHMMSS($ticket['time_worked']); ?>
<div id="modifytime" style="display:none">
<br />
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;">
<table class="white">
<tr>
<td class="admin_gray"><?php echo $hesklang['hh']; ?>:</td>
<td class="admin_gray"><input type="text" id="hours" name="h" value="<?php echo $t[0]; ?>" size="3" /></td>
</tr>
<tr>
<td class="admin_gray"><?php echo $hesklang['mm']; ?>:</td>
<td class="admin_gray"><input type="text" id="minutes" name="m" value="<?php echo $t[1]; ?>" size="3" /></td>
</tr>
<tr>
<td class="admin_gray"><?php echo $hesklang['ss']; ?>:</td>
<td class="admin_gray"><input type="text" id="seconds" name="s" value="<?php echo $t[2]; ?>" size="3" /></td>
</tr>
</table>
<br />
<input type="submit" value="<?php echo $hesklang['save']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
|
<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $hesklang['cancel']; ?></a>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
</form>
</div>
</td>
<?php
}
else
{
echo '<td>' . $ticket['time_worked'] . '</td>';
}
?>
<td> </td>
</tr>
<?php
} // End if time_worked
?>
</table>
<br />
<table border="0" width="100%" cellspacing="0" cellpadding="2">
<tr>
<td><b><i><?php echo $hesklang['notes']; ?>:</i></b>
<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('notesform')"><?php echo $hesklang['addnote']; ?></a>
<div id="notesform" style="display:<?php echo isset($_SESSION['note_message']) ? 'block' : 'none'; ?>">
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;" enctype="multipart/form-data">
<textarea name="notemsg" rows="6" cols="60"><?php echo isset($_SESSION['note_message']) ? stripslashes(hesk_input($_SESSION['note_message'])) : ''; ?></textarea>
<?php
// attachments
if ($hesk_settings['attachments']['use'])
{
echo '<br />';
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
echo '<br />';
}
?>
<input type="submit" value="<?php echo $hesklang['s']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<i><?php echo $hesklang['nhid']; ?></i>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<br />
</form>
</div>
</td>
<td> </td>
</tr>
<?php
$res = hesk_dbQuery("SELECT t1.*, t2.`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` AS t1 LEFT JOIN `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='".intval($ticket['id'])."' ORDER BY t1.`id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC') );
while ($note = hesk_dbFetchAssoc($res))
{
?>
<tr>
<td>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="notes"><i><?php echo $hesklang['noteby']; ?> <b><?php echo ($note['name'] ? $note['name'] : $hesklang['e_udel']); ?></b></i> - <?php echo hesk_date($note['dt'], true); ?><br /><img src="../img/blank.gif" border="0" width="5" height="5" alt="" /><br />
<?php
// Message
echo $note['message'];
// Attachments
if ( $hesk_settings['attachments']['use'] && strlen($note['attachments']) )
{
echo strlen($note['message']) ? '<br /><br />' : '';
$att = explode(',', substr($note['attachments'], 0, -1) );
$num = count($att);
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
// Can edit and delete note (attachments)?
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
// If this is the last attachment and no message, show "delete ticket" link
if ($num == 1 && strlen($note['message']) == 0)
{
echo '<a href="admin_ticket.php?delnote='.$note['id'].'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><img src="../img/delete.png" width="16" height="16" alt="'.$hesklang['dela'].'" title="'.$hesklang['dela'].'" class="optionWhiteOFF" onmouseover="this.className=\'optionWhiteON\'" onmouseout="this.className=\'optionWhiteOFF\'" /></a> ';
}
// Show "delete attachment" link
else
{
echo '<a href="admin_ticket.php?delatt='.$att_id.'&note='.$note['id'].'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><img src="../img/delete.png" width="16" height="16" alt="'.$hesklang['dela'].'" title="'.$hesklang['dela'].'" class="optionWhiteOFF" onmouseover="this.className=\'optionWhiteON\'" onmouseout="this.className=\'optionWhiteOFF\'" /></a> ';
}
}
echo '
<a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'"><img src="../img/clip.png" width="16" height="16" alt="'.$hesklang['dnl'].' '.$att_name.'" title="'.$hesklang['dnl'].' '.$att_name.'" class="optionWhiteOFF" onmouseover="this.className=\'optionWhiteON\'" onmouseout="this.className=\'optionWhiteOFF\'" /></a>
<a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'">'.$att_name.'</a><br />
';
}
}
?>
</td>
</tr>
</table>
</td>
<?php
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
?>
<td width="1" valign="top" style="white-space: nowrap;">
<a href="edit_note.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&note=<?php echo $note['id']; ?>&token=<?php hesk_token_echo(); ?>"><img
src="../img/edit.png" alt="<?php echo $hesklang['ednote']; ?>" title="<?php echo $hesklang['ednote']; ?>" width="16" height="16" class="optionWhiteOFF" onmouseover="this.className='optionWhiteON'" onmouseout="this.className='optionWhiteOFF'" /></a>
<a href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&delnote=<?php echo $note['id']; ?>&token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['delnote']).'?'; ?>');"><img
src="../img/delete.png" alt="<?php echo $hesklang['delnote']; ?>" title="<?php echo $hesklang['delnote']; ?>" width="16" height="16" class="optionWhiteOFF" onmouseover="this.className='optionWhiteON'" onmouseout="this.className='optionWhiteOFF'" /></a>
</td>
<?php
}
else
{
echo '<td width="1" valign="top"> </td>';
}
?>
</tr>
<?php
}
?>
</table>
<!-- END TICKET HEAD -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<br />
<?php
/* Reply form on top? */
if ($can_reply && $hesk_settings['reply_top'] == 1)
{
hesk_printReplyForm();
echo '<br />';
}
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START TICKET REPLIES -->
<table border="0" cellspacing="1" cellpadding="1" width="100%">
<?php
if ($hesk_settings['new_top'])
{
$i = hesk_printTicketReplies() ? 0 : 1;
}
else
{
$i = 1;
}
/* Make sure original message is in correct color if newest are on top */
$color = $i ? 'class="ticketalt"' : 'class="ticketrow"';
?>
<tr>
<td <?php echo $color; ?>>
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td valign="top">
<table border="0" cellspacing="1">
<tr>
<td><?php echo $hesklang['date']; ?>:</td>
<td><?php echo hesk_date($ticket['dt'], true); ?></td>
</tr>
<tr>
<td><?php echo $hesklang['name']; ?>:</td>
<td><?php echo $ticket['name']; ?></td>
</tr>
<?php
if ($ticket['email'] != '')
{
?>
<tr>
<td><?php echo $hesklang['email']; ?>:</td>
<td><?php
if ($can_ban_emails)
{
if ( $email_id = hesk_isBannedEmail($ticket['email']) )
{
if ($can_unban_emails)
{
echo '<a href="banned_emails.php?a=unban&track='.$trackingID.'&id='.intval($email_id).'&token='.hesk_token_echo(0).'"><img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['eisban'].' '.$hesklang['click_unban'].'" title="'.$hesklang['eisban'].' '.$hesklang['click_unban'].'" /></a> ';
}
else
{
echo '<img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['eisban'].'" title="'.$hesklang['eisban'].'" /> ';
}
}
else
{
echo '<a href="banned_emails.php?a=ban&track='.$trackingID.'&email='.urlencode($ticket['email']).'&token='.hesk_token_echo(0).'"><img src="../img/ban.png" width="16" height="16" alt="'.$hesklang['savebanemail'].'" title="'.$hesklang['savebanemail'].'" /></a> ';
}
}
?><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></td>
</tr>
<?php
}
?>
<tr>
<td><?php echo $hesklang['ip']; ?>:</td>
<td><?php
// Format IP for lookup
if ($ticket['ip'] == '' || $ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown'])
{
echo $hesklang['unknown'];
}
else
{
if ($can_ban_ips)
{
if ( $ip_id = hesk_isBannedIP($ticket['ip']) )
{
if ($can_unban_ips)
{
echo '<a href="banned_ips.php?a=unban&track='.$trackingID.'&id='.intval($ip_id).'&token='.hesk_token_echo(0).'"><img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['ipisban'].' '.$hesklang['click_unban'].'" title="'.$hesklang['ipisban'].' '.$hesklang['click_unban'].'" /></a> ';
}
else
{
echo '<img src="../img/banned.png" width="16" height="16" alt="'.$hesklang['ipisban'].'" title="'.$hesklang['ipisban'].'" /> ';
}
}
else
{
echo '<a href="banned_ips.php?a=ban&track='.$trackingID.'&ip='.urlencode($ticket['ip']).'&token='.hesk_token_echo(0).'"><img src="../img/ban.png" width="16" height="16" alt="'.$hesklang['savebanip'].'" title="'.$hesklang['savebanip'].'" /></a> ';
}
}
echo '<a href="../ip_whois.php?ip=' . urlencode($ticket['ip']) . '">' . $ticket['ip'] . '</a>';
}
?></td>
</tr>
</table>
</td>
<td style="text-align:right; vertical-align:top;">
<?php echo hesk_getAdminButtons(0, $i); ?>
</td>
</tr>
</table>
<?php
/* custom fields before message */
$print_table = 0;
$myclass = ' class="tickettd"';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0 && hesk_is_custom_field_in_category($k, $ticket['category']) )
{
if ($print_table == 0)
{
echo '<table border="0" cellspacing="1" cellpadding="2">';
$print_table = 1;
}
switch ($v['type'])
{
case 'email':
$ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
break;
}
echo '
<tr>
<td valign="top" '.$myclass.'>'.$v['name:'].'</td>
<td valign="top" '.$myclass.'>'.$ticket[$k].'</td>
</tr>
';
}
}
if ($print_table)
{
echo '</table>';
}
if ($ticket['message'] != '')
{
?>
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p><?php echo $ticket['message']; ?><br /> </p>
<?php
}
/* custom fields after message */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'] && hesk_is_custom_field_in_category($k, $ticket['category']) )
{
if ($print_table == 0)
{
echo '<table border="0" cellspacing="1" cellpadding="2">';
$print_table = 1;
}
switch ($v['type'])
{
case 'email':
$ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
break;
}
echo '
<tr>
<td valign="top" '.$myclass.'>'.$v['name:'].'</td>
<td valign="top" '.$myclass.'>'.$ticket[$k].'</td>
</tr>
';
}
}
if ($print_table)
{
echo '</table>';
}
/* Print attachments */
hesk_listAttachments($ticket['attachments'], 0 , $i);
// Show suggested KB articles
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && strlen($ticket['articles']) )
{
$suggested = array();
$suggested_list = '';
// Get article info from the database
$articles = hesk_dbQuery("SELECT `id`,`subject` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` WHERE `id` IN (".preg_replace('/[^0-9\,]/', '', $ticket['articles']).")");
while ($article=hesk_dbFetchAssoc($articles))
{
$suggested[$article['id']] = '<a href="../knowledgebase.php?article='.$article['id'].'">'.$article['subject'].'</a><br />';
}
// Loop through the IDs to preserve the order they were suggested in
$articles = explode(',', $ticket['articles']);
foreach ($articles as $article)
{
if ( isset($suggested[$article]) )
{
$suggested_list .= $suggested[$article];
}
}
// Finally print suggested articles
if ( strlen($suggested_list) )
{
$suggested_list = '<hr /><i>'.$hesklang['taws'].'</i><br />' . $suggested_list . ' ';
echo $_SESSION['show_suggested'] ? $suggested_list : '<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay(\'suggested_articles\')">'.$hesklang['sska'].'</a><span id="suggested_articles" style="display:none">'.$suggested_list.'</span>';
}
}
?>
</td>
</tr>
<?php
if ( ! $hesk_settings['new_top'])
{
hesk_printTicketReplies();
}
?>
</table>
<!-- END TICKET REPLIES -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<br />
<?php
/* Reply form on bottom? */
if ($can_reply && ! $hesk_settings['reply_top'])
{
hesk_printReplyForm();
}
/* Display ticket history */
if (strlen($ticket['history']))
{
?>
<p> </p>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3><?php echo $hesklang['thist']; ?></h3>
<ul><?php echo $ticket['history']; ?></ul>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
hesk_cleanSessionVars('time_worked');
hesk_cleanSessionVars('note_message');
require_once(HESK_PATH . 'inc/footer.inc.php');
/*** START FUNCTIONS ***/
function hesk_listAttachments($attachments='', $reply=0, $white=1)
{
global $hesk_settings, $hesklang, $trackingID, $can_edit, $can_delete;
/* Attachments disabled or not available */
if ( ! $hesk_settings['attachments']['use'] || ! strlen($attachments) )
{
return false;
}
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option'.$tmp.'OFF" onmouseover="this.className=\'option'.$tmp.'ON\'" onmouseout="this.className=\'option'.$tmp.'OFF\'"';
/* List attachments */
echo '<p><b>'.$hesklang['attachments'].':</b><br />';
$att=explode(',',substr($attachments, 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
/* Can edit and delete tickets? */
if ($can_edit && $can_delete)
{
echo '<a href="admin_ticket.php?delatt='.$att_id.'&reply='.$reply.'&track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['pda']).'\');"><img src="../img/delete.png" width="16" height="16" alt="'.$hesklang['dela'].'" title="'.$hesklang['dela'].'" '.$style.' /></a> ';
}
echo '
<a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'"><img src="../img/clip.png" width="16" height="16" alt="'.$hesklang['dnl'].' '.$att_name.'" title="'.$hesklang['dnl'].' '.$att_name.'" '.$style.' /></a>
<a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'">'.$att_name.'</a><br />
';
}
echo '</p>';
return true;
} // End hesk_listAttachments()
function hesk_getAdminButtons($reply=0,$white=1)
{
global $hesk_settings, $hesklang, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $can_resolve, $can_privacy, $can_export;
$buttons = array();
// Print ticket button
$buttons[] = '<a href="../print.php?track='.$trackingID.'" title="'.$hesklang['printer_friendly'].'"><img src="../img/print.png" width="16" height="16" alt="'.$hesklang['printer_friendly'].'" /> '.$hesklang['btn_print'].'</a>';
// Edit
if ($can_edit)
{
$tmp = $reply ? '&reply='.$reply['id'] : '';
$buttons[] = '<a id="editticket" href="edit_post.php?track='.$trackingID.$tmp.'" title="'.$hesklang['edtt'].'"><img src="../img/edit.png" width="16" height="16" alt="'.$hesklang['edtt'].'" /> '.$hesklang['btn_edit'].'</a>';
}
// Lock ticket button
if ( ! $reply && $can_resolve)
{
if ($ticket['locked'])
{
$des = $hesklang['tul'] . ' - ' . $hesklang['isloc'];
$buttons['more'][] = '<a id="unlock" href="lock.php?track='.$trackingID.'&locked=0&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$des.'"><img src="../img/unlock.png" width="16" height="16" alt="'.$des.'" /> '.$hesklang['btn_unlock'].'</a>';
}
else
{
$des = $hesklang['tlo'] . ' - ' . $hesklang['isloc'];
$buttons['more'][] = '<a id="lock" href="lock.php?track='.$trackingID.'&locked=1&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$des.'"><img src="../img/lock.png" width="16" height="16" alt="'.$des.'" /> '.$hesklang['btn_lock'].'</a>';
}
}
// Tag ticket button
if ( ! $reply && $can_archive)
{
if ($ticket['archive'])
{
$buttons['more'][] = '<a id="untag" href="archive.php?track='.$trackingID.'&archived=0&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['remove_archive'].'"><img src="../img/tag.png" width="16" height="16" alt="'.$hesklang['remove_archive'].'" /> '.$hesklang['btn_untag'].'</a>';
}
else
{
$buttons['more'][] = '<a id="tag" href="archive.php?track='.$trackingID.'&archived=1&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['add_archive'].'"><img src="../img/tag_off.png" width="16" height="16" alt="'.$hesklang['add_archive'].'" /> '.$hesklang['btn_tag'].'</a>';
}
}
// Resend email notification button
$buttons['more'][] = '<a id="resendemail" href="resend_notification.php?track='.$trackingID.'&reply='.(isset($reply['id']) ? intval($reply['id']) : 0).'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['btn_resend'].'"><img src="../img/email.png" width="16" height="16" alt="'.$hesklang['btn_resend'].'" /> '.$hesklang['btn_resend'].'</a>';
// Import to knowledgebase button
if ( ! $reply && $hesk_settings['kb_enable'] && hesk_checkPermission('can_man_kb',0))
{
$buttons['more'][] = '<a id="addtoknow" href="manage_knowledgebase.php?a=import_article&track='.$trackingID.'" title="'.$hesklang['import_kb'].'"><img src="../img/import_kb.png" width="16" height="16" alt="'.$hesklang['import_kb'].'" /> '.$hesklang['btn_import_kb'].'</a>';
}
// Export ticket
if ( ! $reply && $can_export)
{
$buttons['more'][] = '<a id="exportticket" href="export_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" title="'.$hesklang['btn_export'].'"><img src="../img/export.png" width="16" height="16" alt="'.$hesklang['btn_export'].'" /> '.$hesklang['btn_export'].'</a>';
}
// Anonymize ticket
if ( ! $reply && $can_privacy)
{
$buttons['more'][] = '<a id="anonymizeticket" href="anonymize_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['confirm_anony']).'?\\n\\n'.hesk_makeJsString($hesklang['privacy_anon_info']).'\');" title="'.$hesklang['confirm_anony'].'"><img src="../img/anonymize.png" width="16" height="16" alt="'.$hesklang['confirm_anony'].'" /> '.$hesklang['btn_anony'].'</a>';
}
// Delete ticket or reply
if ($can_delete)
{
if ($reply)
{
$url = 'admin_ticket.php';
$tmp = 'delete_post='.$reply['id'];
$img = 'delete.png';
$txt = $hesklang['btn_delr'];
}
else
{
$url = 'delete_tickets.php';
$tmp = 'delete_ticket=1';
$img = 'delete.png';
$txt = $hesklang['btn_delt'];
}
$buttons['more'][] = '<a id="deleteticket" href="'.$url.'?track='.$trackingID.'&'.$tmp.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($txt).'?\');" title="'.$txt.'"><img src="../img/'.$img.'" width="16" height="16" alt="'.$txt.'" /> '.$txt.'</a>';
}
// Format and return the HTML for buttons
$button_code = '<ul id="hesk_nav">';
foreach ($buttons as $button)
{
$button_code .= '<li>';
if (is_array($button))
{
$button_code .= '<a href="#" title="'.$hesklang['moret'].'"><img src="../img/menu.png" width="16" height="16" alt="'.$hesklang['moret'].'" /> '.$hesklang['btn_more'].'</a>';
$button_code .= '<ul>';
foreach ($button as $sub_button)
{
$button_code .= '<li>'.$sub_button.'</li>';
}
$button_code .= '</ul>';
}
else
{
$button_code .= $button;
}
$button_code .= '</li>';
}
$button_code .= '</ul>';
return $button_code;
} // END hesk_getAdminButtons()
function print_form()
{
global $hesk_settings, $hesklang;
global $trackingID;
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<br />
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div align="center">
<table border="0" cellspacing="0" cellpadding="0" width="50%">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<form action="admin_ticket.php" method="get">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="1"><img src="../img/existingticket.png" alt="" width="60" height="60" /></td>
<td>
<p><b><?php echo $hesklang['view_existing']; ?></a></b></p>
</td>
</tr>
<tr>
<td width="1"> </td>
<td> </td>
</tr>
<tr>
<td width="1"> </td>
<td>
<?php echo $hesklang['ticket_trackID']; ?>: <br /><input type="text" name="track" maxlength="20" size="35" value="<?php echo $trackingID; ?>" /><br />
</td>
</tr>
<tr>
<td width="1"> </td>
<td><input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /><input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>"></td>
</tr>
</table>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
</div>
<p> </p>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End print_form()
function hesk_printTicketReplies() {
global $hesklang, $hesk_settings, $result, $reply;
$i = $hesk_settings['new_top'] ? 0 : 1;
if ($reply === false)
{
return $i;
}
while ($reply = hesk_dbFetchAssoc($result))
{
if ($i) {$color = 'class="ticketrow"'; $i=0;}
else {$color = 'class="ticketalt"'; $i=1;}
$reply['dt'] = hesk_date($reply['dt'], true);
?>
<tr>
<td <?php echo $color; ?>>
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td valign="top">
<table border="0" cellspacing="1">
<tr>
<td><?php echo $hesklang['date']; ?>:</td>
<td><?php echo $reply['dt']; ?></td>
</tr>
<tr>
<td><?php echo $hesklang['name']; ?>:</td>
<td><?php echo $reply['name']; ?></td>
</tr>
</table>
</td>
<td style="text-align:right; vertical-align:top;">
<?php echo hesk_getAdminButtons(1,$i); ?>
</td>
</tr>
</table>
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p><?php echo $reply['message']; ?></p>
<?php
/* Attachments */
hesk_listAttachments($reply['attachments'],$reply['id'],$i);
/* Staff rating */
if ($hesk_settings['rating'] && $reply['staffid'])
{
if ($reply['rating']==1)
{
echo '<p class="rate">'.$hesklang['rnh'].'</p>';
}
elseif ($reply['rating']==5)
{
echo '<p class="rate">'.$hesklang['rh'].'</p>';
}
}
/* Show "unread reply" message? */
if ($reply['staffid'] && ! $reply['read'])
{
echo '<p class="rate">'.$hesklang['unread'].'</p>';
}
?>
</td>
</tr>
<?php
}
return $i;
} // End hesk_printTicketReplies()
function hesk_printReplyForm() {
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $options, $can_assign_self, $can_resolve;
// Force assigning a ticket before allowing to reply?
if ($hesk_settings['require_owner'] && ! $ticket['owner'])
{
hesk_show_notice($hesklang['atbr'].($can_assign_self ? '<br /><br /><a href="assign_owner.php?track='.$ticket['trackid'].'&owner='.$_SESSION['id'].'&token='.hesk_token_echo(0).'&unassigned=1">'.$hesklang['attm'].'</a>' : ''), $hesklang['owneed']);
return '';
}
?>
<!-- START REPLY FORM -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php echo $hesklang['add_reply']; ?></h3>
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1" onsubmit="javascript:force_stop();return true;">
<br />
<?php
/* Ticket assigned to someone else? */
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && isset($admins[$ticket['owner']]) )
{
hesk_show_notice($hesklang['nyt'] . ' ' . $admins[$ticket['owner']]);
}
/* Ticket locked? */
if ($ticket['locked'])
{
hesk_show_notice($hesklang['tislock']);
}
// Track time worked?
if ($hesk_settings['time_worked'])
{
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td colspan="2">
» <?php echo $hesklang['ts']; ?>
<input type="text" name="time_worked" id="time_worked" size="10" value="<?php echo ( isset($_SESSION['time_worked']) ? hesk_getTime($_SESSION['time_worked']) : '00:00:00'); ?>" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="ss()" id="startb" value="<?php echo $hesklang['start']; ?>" />
<input type="button" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" onclick="r()" value="<?php echo $hesklang['reset']; ?>" />
<br />
</td>
</tr>
</table>
</div>
<?php
}
/* Do we have any canned responses? */
if (strlen($can_options))
{
?>
<div align="center">
<table class="white" style="min-width:600px;">
<tr>
<td class="admin_gray" colspan="2"><b>» <?php echo $hesklang['saved_replies']; ?></b></td>
</tr>
<tr>
<td class="admin_gray">
<label><input type="radio" name="mode" id="modeadd" value="1" checked="checked" /> <?php echo $hesklang['madd']; ?></label><br />
<label><input type="radio" name="mode" id="moderep" value="0" /> <?php echo $hesklang['mrep']; ?></label>
</td>
<td class="admin_gray">
<?php echo $hesklang['select_saved']; ?>:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
<?php echo $can_options; ?>
</select>
</td>
</tr>
</table>
</div>
<?php
}
?>
<p align="center"><?php echo $hesklang['message']; ?>: <font class="important">*</font><br />
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="72"><?php
// Do we have any message stored in session?
if ( isset($_SESSION['ticket_message']) )
{
echo stripslashes( hesk_input( $_SESSION['ticket_message'] ) );
}
// Perhaps a message stored in reply drafts?
else
{
$res = hesk_dbQuery("SELECT `message` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` WHERE `owner`=".intval($_SESSION['id'])." AND `ticket`=".intval($ticket['id'])." LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
echo hesk_dbResult($res);
}
}
?></textarea></span></p>
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<p align="center">
<?php
echo $hesklang['attachments'] . ' (<a href="Javascript:void(0)" onclick="Javascript:hesk_window(\'../file_limits.php\',250,500);return false;">' . $hesklang['ful'] . '</a>):<br />';
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
?>
</p>
<?php
}
?>
<div align="center">
<center>
<table>
<tr>
<td>
<?php
if ($ticket['owner'] != $_SESSION['id'] && $can_assign_self)
{
if (empty($ticket['owner']))
{
echo '<label><input type="checkbox" name="assign_self" value="1" checked="checked" /> <b>'.$hesklang['asss2'].'</b></label><br />';
}
else
{
echo '<label><input type="checkbox" name="assign_self" value="1" /> '.$hesklang['asss2'].'</label><br />';
}
}
?>
<label><input type="checkbox" name="set_priority" value="1" /> <?php echo $hesklang['change_priority']; ?> </label>
<select id="replypriority" name="priority">
<?php echo implode('',$options); ?>
</select><br />
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php echo $hesklang['attach_sign']; ?></label>
(<a href="profile.php"><?php echo $hesklang['profile_settings']; ?></a>)<br />
<label><input type="checkbox" name="no_notify" value="1" <?php echo $_SESSION['notify_customer_reply'] ? '' : 'checked="checked"'; ?> /> <?php echo $hesklang['dsen']; ?></label>
</td>
</tr>
</table>
</center>
</div>
<p align="center">
<input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>" />
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value=" <?php echo $hesklang['submit_reply']; ?> " class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="submit" name="save_reply" value="<?php echo $hesklang['sacl']; ?>" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
// If ticket is not locked, show additional submit options
if ( ! $ticket['locked'])
{
?>
<p> </p>
<p align="center">
<input type="submit" name="submit_as_customer" value="<?php echo $hesklang['sasc']; ?>" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<?php
if ($can_resolve)
{
?>
<input type="submit" name="submit_as_resolved" value="<?php echo $hesklang['submit_as'] . ' ' . $hesklang['closed']; ?>" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<?php
}
?>
<input type="submit" name="submit_as_in_progress" value="<?php echo $hesklang['submit_as'] . ' ' . $hesklang['in_progress']; ?>" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
<input type="submit" name="submit_as_on_hold" value="<?php echo $hesklang['submit_as'] . ' ' . $hesklang['on_hold']; ?>" class="orangebuttonsec" onmouseover="hesk_btn(this,'orangebuttonsecover');" onmouseout="hesk_btn(this,'orangebuttonsec');" />
</p>
<?php
}
?>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END REPLY FORM -->
<?php
} // End hesk_printReplyForm()
function hesk_printCanned()
{
global $hesklang, $hesk_settings, $can_reply, $ticket, $admins;
/* Can user reply to tickets? */
if ( ! $can_reply)
{
return '';
}
/* Get canned replies from the database */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ORDER BY `reply_order` ASC");
/* If no canned replies return empty */
if ( ! hesk_dbNumRows($res) )
{
return '';
}
/* We do have some replies, print the required Javascript and select field options */
$can_options = '';
?>
<script language="javascript" type="text/javascript"><!--
// -->
var myMsgTxt = new Array();
myMsgTxt[0]='';
<?php
while ($mysaved = hesk_dbFetchRow($res))
{
$can_options .= '<option value="' . $mysaved[0] . '">' . $mysaved[1]. "</option>\n";
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
}
?>
function setMessage(msgid)
{
var myMsg=myMsgTxt[msgid];
if (myMsg == '')
{
if (document.form1.mode[1].checked)
{
document.getElementById('message').value = '';
}
return true;
}
myMsg = myMsg.replace(/%%HESK_ID%%/g, '<?php echo hesk_jsString($ticket['id']); ?>');
myMsg = myMsg.replace(/%%HESK_TRACKID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
myMsg = myMsg.replace(/%%HESK_TRACK_ID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo hesk_jsString($ticket['name']); ?>');
myMsg = myMsg.replace(/%%HESK_FIRST_NAME%%/g, '<?php echo hesk_jsString(hesk_full_name_to_first_name($ticket['name'])); ?>');
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo hesk_jsString($ticket['email']); ?>');
myMsg = myMsg.replace(/%%HESK_OWNER%%/g, '<?php echo hesk_jsString( isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : ''); ?>');
<?php
for ($i=1; $i<=50; $i++)
{
echo 'myMsg = myMsg.replace(/%%HESK_custom'.$i.'%%/g, \''.hesk_jsString($ticket['custom'.$i]).'\');';
}
?>
if (document.getElementById)
{
if (document.getElementById('moderep').checked)
{
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="72">'+myMsg+'</textarea>';
}
else
{
var oldMsg = escapeHtml(document.getElementById('message').value);
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="72">'+oldMsg+myMsg+'</textarea>';
}
}
else
{
if (document.form1.mode[0].checked)
{
document.form1.message.value=myMsg;
}
else
{
var oldMsg = document.form1.message.value;
document.form1.message.value=oldMsg+myMsg;
}
}
}
//-->
</script>
<?php
/* Return options for select box */
return $can_options;
} // End hesk_printCanned()
?>
Zerion Mini Shell 1.0