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Mini Shell
Mini Shell
<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_Logger' ) ) :
final class WPSC_Logger {
/**
* Initialize this class
*
* @return void
*/
public static function init() {
// Ticket logs.
add_action( 'wpsc_change_ticket_status', array( __CLASS__, 'change_status' ), 10, 4 );
add_action( 'wpsc_change_ticket_category', array( __CLASS__, 'change_category' ), 10, 4 );
add_action( 'wpsc_change_ticket_priority', array( __CLASS__, 'change_priority' ), 10, 4 );
add_action( 'wpsc_change_raised_by', array( __CLASS__, 'change_raised_by' ), 10, 4 );
add_action( 'wpsc_change_assignee', array( __CLASS__, 'change_assignee' ), 10, 4 );
add_action( 'wpsc_change_ticket_fields', array( __CLASS__, 'change_custom_fields' ), 10, 3 );
add_action( 'wpsc_change_agentonly_fields', array( __CLASS__, 'change_custom_fields' ), 10, 3 );
add_action( 'wpsc_change_ticket_add_recipients', array( __CLASS__, 'change_add_recipients' ), 10, 4 );
add_action( 'wpsc_change_ticket_subject', array( __CLASS__, 'change_subject' ), 10, 4 );
add_action( 'wpsc_change_ticket_rating', array( __CLASS__, 'change_rating' ), 10, 4 );
add_action( 'wpsc_change_usergroup', array( __CLASS__, 'change_usergroup' ), 10, 4 );
}
/**
* Log for change ticket status
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_status( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'status',
'prev' => $prev,
'new' => $new,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Log for change ticket category
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_category( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'category',
'prev' => $prev,
'new' => $new,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Log for change ticket priority
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_priority( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'priority',
'prev' => $prev,
'new' => $new,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Change raised by
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_raised_by( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'customer',
'prev' => $prev->id,
'new' => $new->id,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Change assignee
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_assignee( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$prev_ids = array();
foreach ( $prev as $agent ) {
$prev_ids[] = $agent->id;
}
$new_ids = array();
foreach ( $new as $agent ) {
$new_ids[] = $agent->id;
}
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'assigned_agent',
'prev' => $prev_ids,
'new' => $new_ids,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Change custom fields (ticket/agentonly)
*
* @param WPSC_Ticket $prev - ticket object before changes.
* @param WPSC_Ticket $new - ticket object after changes.
* @param int $customer_id - customer id.
* @return void
*/
public static function change_custom_fields( $prev, $new, $customer_id = null ) {
if ( $prev == $new ) {
return;
}
$current_date = self::get_log_datetime();
if ( $customer_id === null ) {
$customer_id = WPSC_Current_User::$current_user->customer->id;
}
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
if (
! class_exists( $cf->type ) ||
$cf->type::$is_default ||
! in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ||
( $cf->field == 'ticket' && in_array( $cf->type::$slug, WPSC_ITW_Ticket_Fields::$ignore_cft ) ) ||
( $cf->field == 'agentonly' && in_array( $cf->type::$slug, WPSC_ITW_Agentonly_Fields::$ignore_cft ) )
) {
continue;
}
$cf->type::insert_ticket_log( $cf, $prev, $new, $current_date, $customer_id );
}
}
/**
* Change additional recepients of a ticket
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_add_recipients( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$prev = $prev ? implode( '|', $prev ) : '';
$new = $new ? implode( '|', $new ) : '';
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'add_recipients',
'prev' => $prev,
'new' => $new,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Change ticket subject
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous status.
* @param string $new - new status.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_subject( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$prev_val = htmlspecialchars( $prev, ENT_QUOTES );
$new_val = htmlspecialchars( $new, ENT_QUOTES );
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'subject',
'prev' => $prev_val,
'new' => $new_val,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Change ticket rating
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous rating.
* @param string $new - new rating.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_rating( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'rating',
'prev' => $prev,
'new' => $new,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
/**
* Return log datetime
*
* @return datetime
*/
private static function get_log_datetime() {
return ( new DateTime() )->add( new DateInterval( 'PT1S' ) )->format( 'Y-m-d H:i:s' );
}
/**
* Change ticket usergroup
*
* @param WPSC_ticket $ticket - ticket object.
* @param string $prev - previous usergroup.
* @param string $new - new usergroup.
* @param int $customer_id - cust id.
* @return void
*/
public static function change_usergroup( $ticket, $prev, $new, $customer_id ) {
$current_date = self::get_log_datetime();
$prev_ids = array();
foreach ( $prev as $usergroup ) {
$prev_ids[] = $usergroup->id;
}
$new_ids = array();
foreach ( $new as $usergroup ) {
$new_ids[] = $usergroup->id;
}
$thread = WPSC_Thread::insert(
array(
'ticket' => $ticket->id,
'customer' => $customer_id,
'type' => 'log',
'body' => wp_json_encode(
array(
'slug' => 'usergroups',
'prev' => $prev_ids,
'new' => $new_ids,
)
),
'date_created' => $current_date,
'date_updated' => $current_date,
)
);
}
}
endif;
WPSC_Logger::init();
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