%PDF-
%PDF-
Mini Shell
Mini Shell
<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_Installation' ) ) :
final class WPSC_Installation {
/**
* Currently installed version
*
* @var string
*/
public static $current_version;
/**
* Current database version
*
* @var string
*/
public static $current_db_version;
/**
* For checking whether upgrade available or not
*
* @var boolean
*/
public static $is_upgrade = false;
/**
* Initialize installation
*/
public static function init() {
self::get_current_version();
self::check_upgrade();
// database upgrade available.
if ( self::$current_version > 0 && self::$current_db_version < WPSC_DB_VERSION ) {
define( 'WPSC_DB_UPGRADING', true );
return;
}
// fresh installation or regular update.
if ( self::$is_upgrade ) {
define( 'WPSC_INSTALLING', true );
// Do not allow parallel process to run.
if ( 'yes' === get_transient( 'wpsc_installing' ) ) {
return;
}
// Set transient.
set_transient( 'wpsc_installing', 'yes', MINUTE_IN_SECONDS * 10 );
// Create or update database tables.
self::create_db_tables();
// Run installation.
if ( self::$current_version == 0 ) {
add_action( 'init', array( __CLASS__, 'initial_setup' ), 1 );
add_action( 'init', array( __CLASS__, 'set_upgrade_complete' ), 1 );
} else {
add_action( 'init', array( __CLASS__, 'upgrade' ), 1 );
}
// Delete transient.
delete_transient( 'wpsc_installing' );
}
// Deactivate functionality.
register_deactivation_hook( WPSC_PLUGIN_FILE, array( __CLASS__, 'deactivate' ) );
}
/**
* Check version
*/
public static function get_current_version() {
self::$current_version = get_option( 'wpsc_current_version', '0' );
self::$current_db_version = get_option( 'wpsc_db_version', '1.0' );
}
/**
* Check for upgrade
*/
public static function check_upgrade() {
if ( self::$current_version != WPSC_VERSION ) {
self::$is_upgrade = true;
}
}
/**
* Create database tables
*/
public static function create_db_tables() {
global $wpdb;
require_once ABSPATH . 'wp-admin/includes/upgrade.php';
$collate = '';
if ( $wpdb->has_cap( 'collation' ) ) {
$collate = $wpdb->get_charset_collate();
}
$tables = "
CREATE TABLE {$wpdb->prefix}psmsc_tickets (
id BIGINT NOT NULL AUTO_INCREMENT,
is_active INT(1) NOT NULL DEFAULT '1',
customer BIGINT NOT NULL,
subject TEXT NOT NULL,
status INT NOT NULL,
priority INT NOT NULL,
category INT NOT NULL,
assigned_agent TEXT NULL,
date_created DATETIME NOT NULL,
date_updated DATETIME NOT NULL,
agent_created INT DEFAULT NULL,
ip_address VARCHAR(50) DEFAULT NULL,
source VARCHAR(50) DEFAULT NULL,
browser VARCHAR(50) DEFAULT NULL,
os VARCHAR(50) DEFAULT NULL,
add_recipients TEXT NULL,
prev_assignee TEXT NULL,
date_closed DATETIME DEFAULT NULL,
user_type VARCHAR(100) NOT NULL,
last_reply_on DATETIME DEFAULT NULL,
last_reply_by BIGINT NOT NULL,
last_reply_source VARCHAR(50) DEFAULT NULL,
auth_code VARCHAR(50) DEFAULT NULL,
tags TINYTEXT NULL DEFAULT NULL,
live_agents TINYTEXT NULL DEFAULT NULL,
misc LONGTEXT NULL DEFAULT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_customers (
id BIGINT NOT NULL AUTO_INCREMENT,
user BIGINT NOT NULL,
ticket_count INT NOT NULL DEFAULT '0',
name VARCHAR(200) NOT NULL,
email VARCHAR(200) NOT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_custom_fields (
id INT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
extra_info TEXT NOT NULL DEFAULT '',
slug VARCHAR(200) NULL,
field VARCHAR(50) NULL,
type VARCHAR(100) NULL,
default_value TEXT NULL,
placeholder_text TEXT NULL,
char_limit INT NULL,
date_display_as VARCHAR(50) NULL,
date_format VARCHAR(50) NULL,
date_range VARCHAR(50) NULL,
start_range DATETIME NULL,
end_range DATETIME NULL,
time_format INT NULL,
is_personal_info INT(1) NOT NULL DEFAULT 0,
is_auto_fill INT(1) NULL,
allow_ticket_form INT(1) NULL DEFAULT 1,
allow_my_profile INT(1) NULL DEFAULT 1,
tl_width INT(3) NOT NULL DEFAULT 100,
load_order INT NOT NULL DEFAULT 1,
number_type VARCHAR(50) NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_options (
id INT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
custom_field INT NOT NULL DEFAULT 0,
date_created DATETIME NOT NULL,
load_order INT NOT NULL DEFAULT 1,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_threads (
id BIGINT NOT NULL AUTO_INCREMENT,
ticket BIGINT NOT NULL,
is_active INT(1) NOT NULL DEFAULT 1,
customer BIGINT NULL DEFAULT NULL,
type VARCHAR(50) NOT NULL,
body LONGTEXT NOT NULL,
attachments TEXT NULL DEFAULT NULL,
ip_address VARCHAR(50) NULL DEFAULT NULL,
source VARCHAR(50) NULL DEFAULT NULL,
os VARCHAR(50) NULL DEFAULT NULL,
browser VARCHAR(100) NULL DEFAULT NULL,
seen DATETIME NULL DEFAULT NULL,
date_created DATETIME NOT NULL,
date_updated DATETIME NOT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_statuses (
id BIGINT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
color VARCHAR(50) NOT NULL,
bg_color VARCHAR(50) NOT NULL,
load_order INT NOT NULL DEFAULT 1,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_categories (
id BIGINT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
load_order INT NOT NULL DEFAULT 1,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_priorities (
id BIGINT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
color VARCHAR(50) NOT NULL,
bg_color VARCHAR(50) NOT NULL,
load_order INT NOT NULL DEFAULT 1,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_attachments (
id BIGINT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
file_path TEXT NOT NULL,
is_image INT(1) NOT NULL DEFAULT 0,
is_active INT(1) NOT NULL DEFAULT 0,
is_uploaded INT(1) NOT NULL DEFAULT 0,
date_created DATETIME NOT NULL,
source VARCHAR(200) NOT NULL,
source_id BIGINT NOT NULL DEFAULT 0,
ticket_id BIGINT NOT NULL DEFAULT 0,
customer_id BIGINT NOT NULL DEFAULT 0,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_agents (
id BIGINT NOT NULL AUTO_INCREMENT,
user BIGINT NULL DEFAULT 0,
customer BIGINT NULL DEFAULT 0,
role INT NOT NULL DEFAULT 0,
name VARCHAR(200) NOT NULL,
workload INT NULL DEFAULT NULL,
unresolved_count INT NULL DEFAULT NULL,
is_agentgroup INT(1) NOT NULL DEFAULT 0,
is_active INT(1) NOT NULL DEFAULT 0,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_logs (
id BIGINT NOT NULL AUTO_INCREMENT,
type VARCHAR(200) NOT NULL,
ref_id BIGINT NOT NULL,
modified_by BIGINT NOT NULL,
body LONGTEXT NOT NULL,
date_created DATETIME NOT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_working_hrs (
id INT NOT NULL AUTO_INCREMENT,
agent BIGINT NOT NULL,
day TINYINT NOT NULL,
start_time VARCHAR(20) NOT NULL,
end_time VARCHAR(20) NOT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_holidays (
id INT NOT NULL AUTO_INCREMENT,
agent BIGINT NOT NULL,
holiday DATETIME NOT NULL,
is_recurring TINYINT NOT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_wh_exceptions (
id INT NOT NULL AUTO_INCREMENT,
agent BIGINT NOT NULL,
title VARCHAR(200) NOT NULL,
exception_date DATETIME NOT NULL,
start_time VARCHAR(20) NOT NULL,
end_time VARCHAR(20) NOT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_email_otp (
id INT NOT NULL AUTO_INCREMENT,
email VARCHAR(200) NOT NULL,
otp INT NOT NULL,
date_expiry DATETIME NOT NULL,
data LONGTEXT NULL DEFAULT NULL,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_email_notifications (
id INT NOT NULL AUTO_INCREMENT,
from_name VARCHAR(200) NULL DEFAULT NULL,
from_email VARCHAR(200) NULL DEFAULT NULL,
reply_to VARCHAR(200) NULL DEFAULT NULL,
subject TEXT NULL DEFAULT NULL,
body LONGTEXT NULL DEFAULT NULL,
to_email TEXT NULL DEFAULT NULL,
cc_email TEXT NULL DEFAULT NULL,
bcc_email TEXT NULL DEFAULT NULL,
attachments TEXT NULL DEFAULT NULL,
priority INT(1) NOT NULL DEFAULT 1,
attempt INT(1) DEFAULT 0,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_scheduled_tasks (
id INT NOT NULL AUTO_INCREMENT,
class VARCHAR(200) NOT NULL,
method VARCHAR(200) NOT NULL,
args TINYTEXT NULL DEFAULT NULL,
is_manual INT(1) NOT NULL DEFAULT 0,
warning_text TINYTEXT NULL DEFAULT NULL,
warning_link_text TINYTEXT NULL DEFAULT NULL,
progressbar_text TINYTEXT NULL DEFAULT NULL,
pages INT NOT NULL DEFAULT 0,
PRIMARY KEY (id)
) $collate;
CREATE TABLE {$wpdb->prefix}psmsc_ticket_tags (
id INT NOT NULL AUTO_INCREMENT,
name VARCHAR(200) NOT NULL,
description TINYTEXT NOT NULL,
color VARCHAR(50) NOT NULL,
bg_color VARCHAR(50) NOT NULL,
PRIMARY KEY (id)
) $collate;
";
dbDelta( $tables );
}
/**
* First time installation
*/
public static function initial_setup() {
global $wpdb;
$wpdb->query( 'SET auto_increment_increment = 1' );
$wpdb->query( 'SET auto_increment_offset = 1' );
// string translations.
$string_translations = array();
// Insert default custom fields.
$name = esc_attr__( 'ID', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'id',
'field' => 'ticket',
'type' => 'df_id',
'tl_width' => 50,
'load_order' => 1,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Customer', 'supportcandy' );
$extra_info = esc_attr__( 'Select customer for whom you wish to create a ticket', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'customer',
'field' => 'ticket',
'type' => 'df_customer',
'load_order' => 2,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Name', 'supportcandy' );
$extra_info = esc_attr__( 'Please insert your name', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'name',
'field' => 'customer',
'type' => 'df_customer_name',
'tl_width' => 150,
'load_order' => 3,
'is_personal_info' => 1,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Email Address', 'supportcandy' );
$extra_info = esc_attr__( 'Please insert your email address', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'email',
'field' => 'customer',
'type' => 'df_customer_email',
'tl_width' => 150,
'load_order' => 4,
'is_personal_info' => 1,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Subject', 'supportcandy' );
$extra_info = esc_attr__( 'Short description of the ticket', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'subject',
'field' => 'ticket',
'type' => 'df_subject',
'tl_width' => 200,
'default_value' => 'Not Applicable',
'load_order' => 5,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Description', 'supportcandy' );
$extra_info = esc_attr__( 'Detailed description of the ticket', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'description',
'field' => 'ticket',
'type' => 'df_description',
'default_value' => 'Not Applicable',
'load_order' => 6,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Status', 'supportcandy' );
$extra_info = esc_attr__( 'Please select status', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'status',
'field' => 'ticket',
'type' => 'df_status',
'tl_width' => 100,
'default_value' => 1,
'load_order' => 7,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Priority', 'supportcandy' );
$extra_info = esc_attr__( 'Please select priority', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'priority',
'field' => 'ticket',
'type' => 'df_priority',
'tl_width' => 100,
'default_value' => 1,
'load_order' => 8,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Category', 'supportcandy' );
$extra_info = esc_attr__( 'Please select category', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'category',
'field' => 'ticket',
'type' => 'df_category',
'tl_width' => 100,
'default_value' => 1,
'load_order' => 9,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Assignee', 'supportcandy' );
$extra_info = esc_attr__( 'Please select an agent', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'assigned_agent',
'field' => 'ticket',
'type' => 'df_assigned_agent',
'tl_width' => 150,
'load_order' => 10,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Date Created', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'date_created',
'field' => 'ticket',
'type' => 'df_date_created',
'date_display_as' => 'date',
'tl_width' => 165,
'load_order' => 11,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Date Updated', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'date_updated',
'field' => 'ticket',
'type' => 'df_date_updated',
'date_display_as' => 'diff',
'tl_width' => 165,
'load_order' => 12,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Agent Created', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'agent_created',
'field' => 'ticket',
'type' => 'df_agent_created',
'tl_width' => 100,
'load_order' => 13,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'IP Address', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'ip_address',
'field' => 'ticket',
'type' => 'df_ip_address',
'tl_width' => 100,
'load_order' => 14,
'is_personal_info' => 1,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Source', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'source',
'field' => 'ticket',
'type' => 'df_source',
'tl_width' => 100,
'load_order' => 15,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Browser', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'browser',
'field' => 'ticket',
'type' => 'df_browser',
'tl_width' => 100,
'load_order' => 16,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Operating System', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'os',
'field' => 'ticket',
'type' => 'df_os',
'tl_width' => 100,
'load_order' => 17,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Additional Recipients', 'supportcandy' );
$extra_info = esc_attr__( 'Please insert email addresses (one per line)', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'extra_info' => $extra_info,
'slug' => 'add_recipients',
'field' => 'ticket',
'type' => 'df_add_recipients',
'is_personal_info' => 1,
'load_order' => 18,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$string_translations[ 'wpsc-cf-exi-' . $wpdb->insert_id ] = $extra_info;
$name = esc_attr__( 'Previous Assignee', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'prev_assignee',
'field' => 'ticket',
'type' => 'df_prev_assignee',
'tl_width' => 100,
'is_personal_info' => 0,
'load_order' => 19,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Date Closed', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'date_closed',
'field' => 'ticket',
'type' => 'df_date_closed',
'date_display_as' => 'date',
'is_personal_info' => 0,
'tl_width' => 165,
'load_order' => 20,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'User Type', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'user_type',
'field' => 'ticket',
'type' => 'df_user_type',
'tl_width' => 100,
'is_personal_info' => 0,
'load_order' => 21,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Last Reply On', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'last_reply_on',
'field' => 'ticket',
'type' => 'df_last_reply_on',
'date_display_as' => 'date',
'is_personal_info' => 0,
'tl_width' => 165,
'load_order' => 22,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Last Reply By', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'last_reply_by',
'field' => 'ticket',
'type' => 'df_last_reply_by',
'is_personal_info' => 0,
'tl_width' => 100,
'load_order' => 23,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Tags', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'tags',
'field' => 'ticket',
'type' => 'df_tags',
'is_personal_info' => 0,
'tl_width' => 100,
'load_order' => 24,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Last Reply Source', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'last_reply_source',
'field' => 'ticket',
'type' => 'df_last_reply_source',
'is_personal_info' => 0,
'tl_width' => 100,
'load_order' => 26,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
// Insert default category.
$name = esc_attr__( 'General', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_categories',
array(
'name' => $name,
'load_order' => 1,
)
);
$string_translations[ 'wpsc-category-' . $wpdb->insert_id ] = $name;
// Insert default statuses.
$name = esc_attr__( 'Open', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_statuses',
array(
'name' => $name,
'color' => '#ec1010',
'bg_color' => '#ffe7e1',
'load_order' => 1,
)
);
$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Awaiting customer reply', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_statuses',
array(
'name' => $name,
'color' => '#8222E6',
'bg_color' => '#E9D3FF',
'load_order' => 2,
)
);
$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Awaiting agent reply', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_statuses',
array(
'name' => $name,
'color' => '#EB961C',
'bg_color' => '#FFEBCE',
'load_order' => 3,
)
);
$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Closed', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_statuses',
array(
'name' => $name,
'color' => '#22940d',
'bg_color' => '#c1ffcf',
'load_order' => 4,
)
);
$string_translations[ 'wpsc-status-' . $wpdb->insert_id ] = $name;
// Insert default priorities.
$name = esc_attr__( 'Low', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_priorities',
array(
'name' => $name,
'color' => '#22940d',
'bg_color' => '#c1ffcf',
'load_order' => 1,
)
);
$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'Medium', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_priorities',
array(
'name' => $name,
'color' => '#EB961C',
'bg_color' => '#FFEBCE',
'load_order' => 2,
)
);
$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
$name = esc_attr__( 'High', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_priorities',
array(
'name' => $name,
'color' => '#ec1010',
'bg_color' => '#ffe7e1',
'load_order' => 3,
)
);
$string_translations[ 'wpsc-priority-' . $wpdb->insert_id ] = $name;
// company working hrs.
for ( $i = 1; $i <= 7; $i++ ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_working_hrs',
array(
'agent' => 0,
'day' => $i,
'start_time' => '00:00:00',
'end_time' => '23:59:59',
)
);
}
// Agent roles.
update_option(
'wpsc-agent-roles',
array(
1 => array(
'label' => 'Administrator',
'caps' => array(
'view-unassigned' => true, // View ticket.
'view-assigned-me' => true,
'view-assigned-others' => true,
'reply-unassigned' => true, // Reply ticket.
'reply-assigned-me' => true,
'reply-assigned-others' => true,
'pn-unassigned' => true, // Private notes.
'pn-assigned-me' => true,
'pn-assigned-others' => true,
'aa-unassigned' => true, // Assignee.
'aa-assigned-me' => true,
'aa-assigned-others' => true,
'cs-unassigned' => true, // Change status.
'cs-assigned-me' => true,
'cs-assigned-others' => true,
'ctf-unassigned' => true, // Change ticket fields.
'ctf-assigned-me' => true,
'ctf-assigned-others' => true,
'caof-unassigned' => true, // Change agent only fields.
'caof-assigned-me' => true,
'caof-assigned-others' => true,
'crb-unassigned' => true, // Change raised by.
'crb-assigned-me' => true,
'crb-assigned-others' => true,
'eth-unassigned' => true, // Edit thread.
'eth-assigned-me' => true,
'eth-assigned-others' => true,
'dth-unassigned' => true, // Delete thread.
'dth-assigned-me' => true,
'dth-assigned-others' => true,
'vl-unassigned' => true, // View logs.
'vl-assigned-me' => true,
'vl-assigned-others' => true,
'dtt-unassigned' => true, // Delete ticket.
'dtt-assigned-me' => true,
'dtt-assigned-others' => true,
'dt-unassigned' => true, // Duplicate ticket.
'dt-assigned-me' => true,
'dt-assigned-others' => true,
'ar-unassigned' => true, // Additional recipients.
'ar-assigned-me' => true,
'ar-assigned-others' => true,
'backend-access' => true, // Dashboard support menu access.
'create-as' => true, // Create ticket on others behalf.
'dtt-access' => true, // Deleted ticket access.
'eci-access' => true, // Edit customer info.
'dash-access' => true, // Dashboard access.
'tt-unassigned' => true, // Ticket tags.
'tt-assigned-me' => true,
'tt-assigned-others' => true,
),
),
2 => array(
'label' => 'Agent',
'caps' => array(
'view-unassigned' => true,
'view-assigned-me' => true,
'view-assigned-others' => false,
'reply-unassigned' => true,
'reply-assigned-me' => true,
'reply-assigned-others' => false,
'pn-unassigned' => true,
'pn-assigned-me' => true,
'pn-assigned-others' => false,
'aa-unassigned' => true,
'aa-assigned-me' => true,
'aa-assigned-others' => false,
'cs-unassigned' => true,
'cs-assigned-me' => true,
'cs-assigned-others' => false,
'ctf-unassigned' => true,
'ctf-assigned-me' => true,
'ctf-assigned-others' => false,
'caof-unassigned' => true,
'caof-assigned-me' => true,
'caof-assigned-others' => false,
'crb-unassigned' => false,
'crb-assigned-me' => false,
'crb-assigned-others' => false,
'eth-unassigned' => false,
'eth-assigned-me' => false,
'eth-assigned-others' => false,
'dth-unassigned' => false,
'dth-assigned-me' => false,
'dth-assigned-others' => false,
'vl-unassigned' => true,
'vl-assigned-me' => true,
'vl-assigned-others' => true,
'dtt-unassigned' => false,
'dtt-assigned-me' => false,
'dtt-assigned-others' => false,
'dt-unassigned' => true,
'dt-assigned-me' => true,
'dt-assigned-others' => true,
'ar-unassigned' => true,
'ar-assigned-me' => true,
'ar-assigned-others' => false,
'backend-access' => true,
'create-as' => true,
'dtt-access' => false,
'eci-access' => false,
'dash-access' => true, // Dashboard access.
'tt-unassigned' => true, // Ticket tags.
'tt-assigned-me' => true,
'tt-assigned-others' => false,
),
),
)
);
// default agents.
$users = get_users( array( 'role' => 'administrator' ) );
foreach ( $users as $user ) {
// customer record.
$wpdb->insert(
$wpdb->prefix . 'psmsc_customers',
array(
'user' => $user->ID,
'name' => $user->display_name,
'email' => $user->user_email,
)
);
// agent record.
$wpdb->insert(
$wpdb->prefix . 'psmsc_agents',
array(
'user' => $user->ID,
'customer' => $wpdb->insert_id,
'role' => 1,
'name' => $user->display_name,
'is_active' => 1,
)
);
// agent working hrs.
$agent_id = $wpdb->insert_id;
for ( $i = 1; $i <= 7; $i++ ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_working_hrs',
array(
'agent' => $agent_id,
'day' => $i,
'start_time' => '00:00:00',
'end_time' => '23:59:59',
)
);
}
if ( ! is_multisite() && ! $user->has_cap( 'wpsc_agent' ) ) {
$user->add_cap( 'wpsc_agent' );
}
}
// ticket form fields.
update_option(
'wpsc-tff',
array(
'name' => array(
'is-required' => 1,
'width' => 'half',
'visibility' => '',
),
'email' => array(
'is-required' => 1,
'width' => 'half',
'visibility' => '',
),
'subject' => array(
'is-required' => 1,
'width' => 'full',
'visibility' => '',
'relation' => 'AND',
),
'description' => array(
'is-required' => 1,
'width' => 'full',
'visibility' => '',
'relation' => 'AND',
),
'category' => array(
'is-required' => 1,
'width' => 'half',
'visibility' => '',
'relation' => 'AND',
),
)
);
// agent ticket list.
update_option(
'wpsc-atl-list-items',
array( 'id', 'status', 'subject', 'name', 'category', 'priority', 'assigned_agent', 'date_updated' )
);
update_option(
'wpsc-atl-filter-items',
array( 'id', 'status', 'customer', 'subject', 'category', 'priority', 'assigned_agent', 'date_updated', 'date_created' )
);
$labels = array(
'all' => esc_attr__( 'All', 'supportcandy' ),
'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
'mine' => esc_attr__( 'Mine', 'supportcandy' ),
'closed' => esc_attr__( 'Closed', 'supportcandy' ),
'deleted' => esc_attr__( 'Deleted', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-atl-' . $key ] = $string;
}
update_option(
'wpsc-atl-default-filters',
array(
'all' => array(
'label' => $labels['all'],
'is_enable' => 1,
),
'unresolved' => array(
'label' => $labels['unresolved'],
'is_enable' => 1,
),
'unassigned' => array(
'label' => $labels['unassigned'],
'is_enable' => 1,
),
'mine' => array(
'label' => $labels['mine'],
'is_enable' => 1,
),
'closed' => array(
'label' => $labels['closed'],
'is_enable' => 1,
),
'deleted' => array(
'label' => $labels['deleted'],
'is_enable' => 1,
),
)
);
// customer ticket list.
update_option(
'wpsc-ctl-list-items',
array( 'id', 'status', 'subject', 'category', 'date_created', 'date_updated' )
);
update_option(
'wpsc-ctl-filter-items',
array( 'id', 'status', 'subject', 'category', 'date_updated', 'date_created' )
);
$labels = array(
'all' => esc_attr__( 'All', 'supportcandy' ),
'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
'closed' => esc_attr__( 'Closed', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-ctl-' . $key ] = $string;
}
update_option(
'wpsc-ctl-default-filters',
array(
'all' => array(
'label' => $labels['all'],
'is_enable' => 1,
),
'unresolved' => array(
'label' => $labels['unresolved'],
'is_enable' => 1,
),
'closed' => array(
'label' => $labels['closed'],
'is_enable' => 1,
),
)
);
// ticket list more settings.
update_option(
'wpsc-tl-ms-agent-view',
array(
'default-sort-by' => 'date_updated',
'default-sort-order' => 'DESC',
'number-of-tickets' => 20,
'unresolved-ticket-statuses' => array( 1, 2, 3 ),
'default-filter' => 'all',
'ticket-reply-redirect' => 'no-redirect',
)
);
update_option(
'wpsc-tl-ms-customer-view',
array(
'default-sort-by' => 'date_updated',
'default-sort-order' => 'DESC',
'number-of-tickets' => 20,
'unresolved-ticket-statuses' => array( 1, 2, 3 ),
'default-filter' => 'all',
'ticket-reply-redirect' => 'no-redirect',
)
);
update_option(
'wpsc-tl-ms-advanced',
array(
'closed-ticket-statuses' => array( 4 ),
'auto-refresh-list-status' => 0,
)
);
// email notifications.
update_option(
'wpsc-en-general',
array(
'from-name' => '',
'from-email' => '',
'reply-to' => '',
'cron-email-count' => 5,
'blocked-emails' => array(),
'attachments-in-notification' => 'actual-files',
)
);
$translations = array(
1 => array(
'subject' => 'Your ticket has been created successfully!',
'body' => '<p>Thanks for reaching out, we\'ve received your request!</p>',
),
2 => array(
'body' => '<p>You have received a new ticket!</p><p><strong>{{customer}}</strong><em>reported</em></p><p>{{description}}</p><p>{{ticket_url}}</p>',
),
3 => array(
'body' => '<p><strong>{{last_reply_user_name}}</strong> <em>replied</em></p><p>{{last_reply}}</p><p>{{ticket_url}}</p><p>{{ticket_history}}</p>',
),
4 => array(
'subject' => 'Your ticket has been closed!',
'body' => '<p>Dear {{customer}},</p><p>Your ticket #{{id}} has been closed.</p>',
),
);
foreach ( $translations as $index => $translation ) {
if ( isset( $translation['subject'] ) ) {
$string_translations[ 'wpsc-en-tn-subject-' . $index ] = $translation['subject'];
}
$string_translations[ 'wpsc-en-tn-body-' . $index ] = $translation['body'];
}
update_option(
'wpsc-email-templates',
array(
'1' => array(
'title' => 'New ticket customer confirmation',
'event' => 'create-ticket',
'is_enable' => 1,
'subject' => $translations[1]['subject'],
'body' => array(
'text' => $translations[1]['body'],
'editor' => 'html',
),
'to' => array(
'general-recipients' => array( 'customer' ),
'agent-roles' => array(),
'custom' => array(),
),
'cc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'bcc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'conditions' => '',
),
'2' => array(
'title' => 'New ticket staff notification',
'event' => 'create-ticket',
'is_enable' => 1,
'subject' => '{{subject}}',
'body' => array(
'text' => $translations[2]['body'],
'editor' => 'html',
),
'to' => array(
'general-recipients' => array( 'assignee' ),
'agent-roles' => array( 1 ),
'custom' => array(),
),
'cc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'bcc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'conditions' => '',
),
'3' => array(
'title' => 'Reply ticket notification',
'event' => 'reply-ticket',
'is_enable' => 1,
'subject' => '{{subject}}',
'body' => array(
'text' => $translations[3]['body'],
'editor' => 'html',
),
'to' => array(
'general-recipients' => array( 'customer', 'assignee' ),
'agent-roles' => array( 1 ),
'custom' => array(),
),
'cc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'bcc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'conditions' => '',
),
'4' => array(
'title' => 'Close ticket customer notification',
'event' => 'change-ticket-status',
'is_enable' => 1,
'subject' => $translations[4]['subject'],
'body' => array(
'text' => $translations[4]['body'],
'editor' => 'html',
),
'to' => array(
'general-recipients' => array( 'customer' ),
'agent-roles' => array(),
'custom' => array(),
),
'cc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'bcc' => array(
'general-recipients' => array(),
'agent-roles' => array(),
'custom' => array(),
),
'conditions' => '[[{"slug":"status","operator":"=","operand_val_1":"4"}]]',
),
)
);
// user registration otp.
$subject = 'User registration OTP - {{otp}}';
$body = '<p>Hello {{firstname}},</p><p>Below is your one time password for user registration:</p><p><strong>{{otp}}</strong></p>';
update_option(
'wpsc-en-user-reg',
array(
'subject' => $subject,
'body' => $body,
'editor' => 'html',
)
);
$string_translations['wpsc-user-otp-subject'] = $subject;
$string_translations['wpsc-user-otp-body'] = $body;
// guest login otp.
$subject = 'Guest Login - {{otp}}';
$body = '<p>Hello {{name}},</p><p>Below is your one time password for guest login:</p><p><strong>{{otp}}</strong></p>';
update_option(
'wpsc-en-guest-login',
array(
'subject' => $subject,
'body' => $body,
'editor' => 'html',
)
);
$string_translations['wpsc-guest-otp-subject'] = $subject;
$string_translations['wpsc-guest-otp-body'] = $body;
// General settings.
update_option(
'wpsc-gs-general',
array(
'ticket-status-after-customer-reply' => 3,
'ticket-status-after-agent-reply' => 2,
'close-ticket-status' => 4,
'reply-form-position' => 'top',
'default-date-format' => 'Y-m-d H:i:s',
'ticket-alice' => 'Ticket #',
'allow-close-ticket' => array( 'customer', 1, 2 ),
'allow-ar-thread-email' => array( 1, 2 ),
'allow-create-ticket' => array( 'registered-user', 1, 2 ),
'allowed-search-fields' => array( 'id', 'customer', 'subject', 'threads' ),
)
);
update_option(
'wpsc-gs-page-settings',
array(
'support-page' => 0,
'open-ticket-page' => 0,
'ticket-url-page' => 'support-page',
'new-ticket-page' => 'default',
'new-ticket-url' => '',
'user-login' => 'default',
'custom-login-url' => '',
'user-registration' => 'disable',
'custom-registration-url' => '',
'otp-login' => 1,
'load-scripts' => 'all-pages',
'load-script-pages' => array(),
)
);
// File attachment settings.
require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
$extensions = 'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml';
$exts = $extensions ? explode( ',', $extensions ) : array();
$exts = array_map( 'trim', $exts );
$mimes = array();
foreach ( $exts as $key => $value ) {
$mime = WPSC_MIME_TYPES::get_mime_type( $value );
if ( $mime ) {
$mimes[ $value ] = $mime;
}
}
update_option(
'wpsc-gs-file-attachments',
array(
'attachments-max-filesize' => 20,
'allowed-file-extensions' => $extensions,
'allowed-file-ext-mimes' => $mimes,
'mime-exceptions' => array(),
'image-download-behaviour' => 'open-browser',
)
);
$translation = '<p>Thanks for reaching out, we\'ve received your request!</p><p>{{ticket_url}}</p>';
$string_translations['wpsc-thankyou-html'] = $translation;
$string_translations['wpsc-thankyou-html-agent'] = $translation;
update_option(
'wpsc-gs-thankyou-page-settings',
array(
'action-agent' => 'text',
'action-customer' => 'text',
'html-agent' => $translation,
'html-customer' => $translation,
'page-url-agent' => '',
'page-url-customer' => '',
'editor-agent' => 'html',
'editor-customer' => 'html',
)
);
// misc settings.
$translation = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
$string_translations['wpsc-gdpr'] = $translation;
$string_translations['wpsc-gdpr-reg-user'] = $translation;
update_option(
'wpsc-gdpr-settings',
array(
'allow-gdpr' => 1,
'gdpr-text' => $translation,
'personal-data-retention-time' => 0,
'personal-data-retention-unit' => 'days',
'editor' => 'html',
'allow-gdpr-reg-user' => 1,
'gdpr-text-reg-user' => $translation,
'editor-reg-user' => 'html',
)
);
update_option(
'wpsc-recaptcha-settings',
array(
'allow-recaptcha' => 0,
'recaptcha-version' => 3,
'recaptcha-site-key' => '',
'recaptcha-secret-key' => '',
)
);
update_option(
'wpsc-ms-advanced-settings',
array(
'public-mode' => 0,
'public-mode-reply' => 0,
'reply-confirmation' => 1,
'thread-date-display-as' => 'diff',
'thread-date-format' => 'F d, Y h:i A',
'do-not-notify-owner' => 1,
'do-not-notify-owner-status' => 1,
'ticket-id-format' => 'sequential',
'starting-ticket-id' => 1,
'random-id-length' => 8,
'ticket-history-macro-threads' => 5,
'register-user-if-not-exist' => 0,
'auto-delete-tickets-time' => 0,
'auto-delete-tickets-unit' => 'days',
'permanent-delete-tickets-time' => 0,
'permanent-delete-tickets-unit' => 'days',
'allow-bcc' => 0,
'allow-cc' => 0,
'view-more' => 1,
'allow-reply-to-close-ticket' => array( 'customer', 'agent' ),
'raised-by-user' => 'customer',
'allow-my-profile' => 1,
'allow-agent-profile' => 1,
'ticket-url-auth' => 0,
'rest-api' => 1,
'agent-collision' => 1,
'self-assign' => 1,
'reply-close' => 0,
)
);
$translation = '<p>I agree to the terms and conditions</p>';
$string_translations['wpsc-term-and-conditions'] = $translation;
$string_translations['wpsc-term-and-conditions-reg-user'] = $translation;
update_option(
'wpsc-term-and-conditions',
array(
'allow-term-and-conditions' => 1,
'tandc-text' => $translation,
'editor' => 'html',
'allow-term-and-conditions-reg-user' => 1,
'tandc-text-reg-user' => $translation,
'editor-reg-user' => 'html',
)
);
// ticket widgets.
$labels = array(
'change-status' => esc_attr__( 'Ticket status', 'supportcandy' ),
'raised-by' => esc_attr__( 'Customer', 'supportcandy' ),
'ticket-info' => esc_attr__( 'Ticket info', 'supportcandy' ),
'assignee' => esc_attr__( 'Assignee', 'supportcandy' ),
'ticket-fields' => esc_attr__( 'Ticket fields', 'supportcandy' ),
'agentonly-fields' => esc_attr__( 'Agent only fields', 'supportcandy' ),
'additional-recipients' => esc_attr__( 'Additional recipients', 'supportcandy' ),
'biographical-info' => esc_attr__( 'Biographical Info', 'supportcandy' ),
'tags' => esc_attr__( 'Tags', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-twt-' . $key ] = $string;
}
update_option(
'wpsc-ticket-widget',
array(
'change-status' => array(
'title' => $labels['change-status'],
'is_enable' => 1,
'allow-customer' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'show-priority-to-customer' => 0,
'callback' => 'wpsc_get_tw_ticket_status()',
'class' => 'WPSC_ITW_Change_Status',
),
'raised-by' => array(
'title' => $labels['raised-by'],
'is_enable' => 1,
'allow-customer' => 0,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_raised_by()',
'class' => 'WPSC_ITW_Raisedby',
),
'ticket-info' => array(
'title' => $labels['ticket-info'],
'is_enable' => 1,
'allow-customer' => 0,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_ticket_info()',
'class' => 'WPSC_ITW_Ticket_Info',
),
'assignee' => array(
'title' => $labels['assignee'],
'is_enable' => 1,
'allow-customer' => 0,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_agents()',
'class' => 'WPSC_ITW_Assigned_Agents',
),
'ticket-fields' => array(
'title' => $labels['ticket-fields'],
'is_enable' => 1,
'allow-customer' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_ticket_fields()',
'class' => 'WPSC_ITW_Ticket_Fields',
),
'agentonly-fields' => array(
'title' => $labels['agentonly-fields'],
'is_enable' => 1,
'allow-customer' => 0,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_agentonly_fields()',
'class' => 'WPSC_ITW_Agentonly_Fields',
),
'additional-recipients' => array(
'title' => $labels['additional-recipients'],
'is_enable' => 1,
'allow-customer' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_additional_recipients()',
'class' => 'WPSC_ITW_Additional_Recipients',
),
'biographical-info' => array(
'title' => $labels['biographical-info'],
'is_enable' => 0,
'allow-customer' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_biographical_info()',
'class' => 'WPSC_ITW_Biographical_Info',
),
'tags' => array(
'title' => $labels['tags'],
'is_enable' => 1,
'allow-customer' => 0,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_get_tw_ticket_tags()',
'class' => 'WPSC_ITW_Ticket_Tags',
),
)
);
// Rich text editor.
$notice = sprintf(
/* translators: %1$s: attachment max file size, %2$s: allowed file extenstions. */
esc_attr__( 'You can upload files maximum size %1$s mb of types %2$s.', 'supportcandy' ),
20,
'jpg, jpeg, png, gif, pdf, doc, docx, ppt, pptx, pps, ppsx, odt, xls, xlsx, mp3, m4a, ogg, wav, mp4, m4v, mov, wmv, avi, mpg, ogv, 3gp, 3g2, zip, eml'
);
update_option(
'wpsc-te-agent',
array(
'enable' => 1,
'allow-attachments' => 1,
'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
'file-attachment-notice' => 0,
'file-attachment-notice-text' => $notice,
)
);
update_option(
'wpsc-te-registered-user',
array(
'enable' => 1,
'allow-attachments' => 1,
'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
'file-attachment-notice' => 0,
'file-attachment-notice-text' => $notice,
)
);
update_option(
'wpsc-te-guest-user',
array(
'enable' => 0,
'allow-attachments' => 0,
'toolbar' => array( 'bold', 'italic', 'underline', 'blockquote', 'alignleft aligncenter alignright', 'bullist', 'numlist', 'rtl', 'link', 'wpsc_insert_editor_img' ),
'file-attachment-notice' => 0,
'file-attachment-notice-text' => $notice,
)
);
update_option( 'wpsc-te-advanced', array( 'html-pasting' => 0 ) );
// working hrs settings.
update_option(
'wpsc-wh-settings',
array(
'allow-agent-modify-wh' => 0,
'allow-agent-modify-leaves' => 0,
)
);
// appearence settings.
update_option(
'wpsc-ap-general',
array(
'primary-color' => '#313042',
'menu-link-color' => '#fff',
'main-background-color' => '#fff',
'main-text-color' => '#2c3e50',
'link-color' => '#2271b1',
)
);
update_option(
'wpsc-ap-individual-ticket',
array(
'reply-primary-color' => '#2c3e50',
'reply-secondary-color' => '#777777',
'reply-icon-color' => '#777777',
'note-primary-color' => '#8e6600',
'note-secondary-color' => '#8e8d45',
'note-icon-color' => '#8e8d45',
'log-text' => '#2c3e50',
'widget-header-bg-color' => '#fff8e5',
'widget-header-text-color' => '#ff8f2b',
'widget-body-bg-color' => '#f9f9f9',
'widget-body-label-color' => '#777',
'widget-body-text-color' => '#2c3e50',
'reply-close-bg-color' => '#fff',
'reply-close-text-color' => '#707070',
)
);
update_option(
'wpsc-ap-modal',
array(
'header-bg-color' => '#fff8e5',
'header-text-color' => '#ff8f2b',
'body-bg-color' => '#fff',
'body-label-color' => '#777',
'body-text-color' => '#2c3e50',
'footer-bg-color' => '#fff',
'z-index' => 900000000,
)
);
update_option(
'wpsc-ap-agent-collision',
array(
'header-bg-color' => '#e6e6e6',
'header-text-color' => '#2c3e50',
)
);
update_option(
'wpsc-ap-ticket-list',
array(
'list-header-background-color' => '#2c3e50',
'list-header-text-color' => '#fff',
'list-item-odd-background-color' => '#fff',
'list-item-odd-text-color' => '#2c3e50',
'list-item-even-background-color' => '#f2f2f2',
'list-item-even-text-color' => '#2c3e50',
'list-item-hover-background-color' => '#dfe4ea',
'list-item-hover-text-color' => '#2c3e50',
)
);
// ticket tags general setting.
update_option(
'wpsc-ticket-tags-general-settings',
array(
'color' => '#000000',
'bg-color' => '#ffc300',
)
);
// dashboard general setting.
update_option(
'wpsc-ap-dashboard',
array(
'card-body-bg-color' => '#f9f9f9',
'card-body-svg-color' => '#777',
'card-body-text-color' => '#2c3e50',
'widget-body-bg-color' => '#f9f9f9',
'widget-body-svg-color' => '#777',
'widget-body-text-color' => '#2c3e50',
)
);
// upload directory.
$upload_dir = wp_upload_dir();
$filepath = $upload_dir['basedir'] . '/wpsc';
if ( ! file_exists( $filepath ) ) {
mkdir( $filepath, 0755, true );
}
// Dashboard cards.
$labels = array(
'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ),
'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
'closed' => esc_attr__( 'Closed', 'supportcandy' ),
'mine' => esc_attr__( 'Mine', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
}
update_option(
'wpsc-dashboard-cards',
array(
'new-tickets' => array(
'title' => $labels['new-tickets'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbc_new_tickets()',
'class' => 'WPSC_DBC_New_Tickets',
'type' => 'default',
),
'unresolved' => array(
'title' => $labels['unresolved'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbc_unresolved_tickets()',
'class' => 'WPSC_DBC_Unresolved_Tickets',
'type' => 'default',
),
'unassigned' => array(
'title' => $labels['unassigned'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1 ),
'callback' => 'wpsc_dbc_unassigned_tickets()',
'class' => 'WPSC_DBC_Unassigned_Tickets',
'type' => 'default',
),
'closed' => array(
'title' => $labels['closed'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbc_closed_tickets()',
'class' => 'WPSC_DBC_Closed_Tickets',
'type' => 'default',
),
'mine' => array(
'title' => $labels['mine'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbc_mine_tickets()',
'class' => 'WPSC_DBC_Mine_Tickets',
'type' => 'default',
),
)
);
// Dashboard widget.
$labels = array(
'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ),
'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ),
'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ),
'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ),
'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ),
'category-report' => esc_attr__( 'Unresolved tickets by Category', 'supportcandy' ),
'unresolved-priorities' => esc_attr__( 'Unresolved tickets by Priority', 'supportcandy' ),
'unresolved-statuses' => esc_attr__( 'Unresolved tickets by Status', 'supportcandy' ),
'week-trends' => esc_attr__( 'Ticket statistics by day of week', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
}
update_option(
'wpsc-dashboard-widgets',
array(
'ticket-statistics' => array(
'title' => $labels['ticket-statistics'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_ticket_statistics()',
'class' => 'WPSC_DBW_Ticket_Statistics',
'type' => 'default',
'chart-type' => '',
),
'todays-trends' => array(
'title' => $labels['todays-trends'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_todays_trends()',
'class' => 'WPSC_DBW_Todays_Trends',
'type' => 'default',
'chart-type' => '',
),
'agent-list' => array(
'title' => $labels['agent-list'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1 ),
'callback' => 'wpsc_dbw_agent_list()',
'class' => 'WPSC_DBW_Agent_List',
'type' => 'default',
'chart-type' => '',
),
'recent-activities' => array(
'title' => $labels['recent-activities'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_recent_activities()',
'class' => 'WPSC_DBW_Recent_Activities',
'type' => 'default',
'chart-type' => '',
),
'recent-tickets' => array(
'title' => $labels['recent-tickets'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_recent_tickets()',
'class' => 'WPSC_DBW_Recent_Tickets',
'type' => 'default',
'chart-type' => '',
),
'category-report' => array(
'title' => $labels['category-report'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_category_reports()',
'class' => 'WPSC_DBW_Category_Reports',
'type' => 'default',
'chart-type' => 'doughnut',
),
'unresolved-priorities' => array(
'title' => $labels['unresolved-priorities'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_unresolved_priorities()',
'class' => 'WPSC_DBW_Unresolved_Priorities',
'type' => 'default',
'chart-type' => 'horizontal-bar',
),
'unresolved-statuses' => array(
'title' => $labels['unresolved-statuses'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'wpsc_dbw_unresolved_statuses()',
'class' => 'WPSC_DBW_Unresolved_Statuses',
'type' => 'default',
'chart-type' => 'vertical-bar',
),
'week-trends' => array(
'title' => $labels['week-trends'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1, 2 ),
'callback' => 'WPSC_dbw_week_trend_tickets()',
'class' => 'WPSC_DBW_Week_Trend_Tickets',
'type' => 'default',
'chart-type' => 'vertical-bar',
),
)
);
// Add dashboard general settings.
update_option(
'wpsc-db-gs-settings',
array(
'default-date-range' => 'last-week',
'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
'dash-auto-refresh' => 0,
)
);
self::attachment_security_file();
// update string translations.
update_option( 'wpsc-string-translation', $string_translations );
}
/**
* Upgrade the version
*/
public static function upgrade() {
global $wpdb;
$string_translations = get_option( 'wpsc-string-translation' );
if ( version_compare( self::$current_version, '3.0.4', '<' ) ) {
$advanced = get_option( 'wpsc-ms-advanced-settings' );
$advanced['allow-my-profile'] = 1;
$advanced['allow-agent-profile'] = 1;
update_option( 'wpsc-ms-advanced-settings', $advanced );
}
if ( version_compare( self::$current_version, '3.0.5', '<' ) ) {
$advanced = get_option( 'wpsc-ms-advanced-settings' );
$page_settings = get_option( 'wpsc-gs-page-settings' );
if ( ! isset( $advanced['allow-my-profile'] ) ) {
$advanced['allow-my-profile'] = 1;
$advanced['allow-agent-profile'] = 1;
}
$page_settings['otp-login'] = 1;
update_option( 'wpsc-gs-page-settings', $page_settings );
$advanced['ticket-url-auth'] = 0;
update_option( 'wpsc-ms-advanced-settings', $advanced );
}
if ( version_compare( self::$current_version, '3.0.7', '<' ) ) {
$page_settings = get_option( 'wpsc-gs-page-settings' );
$page_settings['load-scripts'] = 'all-pages';
$page_settings['load-script-pages'] = array();
update_option( 'wpsc-gs-page-settings', $page_settings );
}
if ( version_compare( self::$current_version, '3.1.1', '<' ) ) {
$ap_general = get_option( 'wpsc-ap-general' );
$ap_general['menu-link-color'] = '#fff';
update_option( 'wpsc-ap-general', $ap_general );
}
if ( version_compare( self::$current_version, '3.1.3', '<' ) ) {
$advanced = get_option( 'wpsc-ms-advanced-settings' );
$advanced['rest-api'] = 1;
update_option( 'wpsc-ms-advanced-settings', $advanced );
}
if ( version_compare( self::$current_version, '3.1.4', '<' ) ) {
// add scheduled task for ticket data upgrade.
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_path'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'update_ticket_attachment_path',
'is_manual' => 1,
'warning_text' => 'SupportCandy - Database attachment paths upgrade needed.',
'warning_link_text' => 'Upgrade Now',
'progressbar_text' => 'Updating attachment paths...',
)
);
}
self::attachment_security_file();
}
if ( version_compare( self::$current_version, '3.1.5', '<' ) ) {
// scheduled task for setting conditions upgrade.
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_setting_conditions'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'upgrade_setting_conditions',
'is_manual' => 0,
)
);
}
// scheduled task for saved filter conditions upgrade.
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_saved_filter_conditions'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'upgrade_saved_filter_conditions',
'is_manual' => 1,
'warning_text' => 'SupportCandy - Filters database upgrade needed.',
'warning_link_text' => 'Upgrade Now',
'progressbar_text' => 'Upgrading filters...',
)
);
}
}
if ( version_compare( self::$current_version, '3.1.6', '<' ) ) {
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_setting_conditions'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'repaire_setting_conditions',
'is_manual' => 0,
)
);
}
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='repaire_saved_filter_conditions'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'repaire_saved_filter_conditions',
'is_manual' => 1,
'warning_text' => 'SupportCandy - Filters database upgrade needed.',
'warning_link_text' => 'Upgrade Now',
'progressbar_text' => 'Upgrading filters...',
)
);
}
}
if ( version_compare( self::$current_version, '3.1.7', '<' ) ) {
$gs = get_option( 'wpsc-gs-general' );
$gs['allowed-search-fields'] = array( 'id', 'customer', 'subject', 'threads' );
update_option( 'wpsc-gs-general', $gs );
$en = get_option( 'wpsc-en-general' );
$en['attachments-in-notification'] = 'actual-files';
update_option( 'wpsc-en-general', $en );
}
if ( version_compare( self::$current_version, '3.1.9', '<' ) ) {
// add scheduled task for attachment status upgrade.
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='update_ticket_attachment_status'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'update_ticket_attachment_status',
'is_manual' => 1,
'warning_text' => 'SupportCandy - Database attachment status upgrade needed.',
'warning_link_text' => 'Upgrade Now',
'progressbar_text' => 'Updating attachment status...',
)
);
}
}
if ( version_compare( self::$current_version, '3.2.0', '<' ) ) {
$roles = get_option( 'wpsc-agent-roles' );
foreach ( $roles as $key => $role ) {
$role['caps']['dt-unassigned'] = true;
$role['caps']['dt-assigned-me'] = true;
$role['caps']['dt-assigned-others'] = true;
$roles[ $key ] = $role;
}
update_option( 'wpsc-agent-roles', $roles );
// set customer custom fields as personal info.
$wpdb->update(
$wpdb->prefix . 'psmsc_custom_fields',
array( 'is_personal_info' => 1 ),
array( 'field' => 'customer' )
);
}
if ( version_compare( self::$current_version, '3.2.1', '<' ) ) {
$thankyou = get_option( 'wpsc-gs-thankyou-page-settings' );
if ( $thankyou['thank-you-page-url'] ) {
$action = 'url';
} else {
$action = 'text';
}
update_option(
'wpsc-gs-thankyou-page-settings',
array(
'action-agent' => $action,
'action-customer' => $action,
'html-agent' => $thankyou['thankyou-html'],
'html-customer' => $thankyou['thankyou-html'],
'page-url-agent' => $thankyou['thank-you-page-url'],
'page-url-customer' => $thankyou['thank-you-page-url'],
'editor-agent' => $thankyou['editor'],
'editor-customer' => $thankyou['editor'],
)
);
$string_translations['wpsc-thankyou-html-agent'] = $thankyou['thankyou-html'];
update_option( 'wpsc-string-translation', $string_translations );
// ticket tags.
$widgets = get_option( 'wpsc-ticket-widget', array() );
if ( ! isset( $widgets['tags'] ) ) {
$agent_roles = array_keys( get_option( 'wpsc-agent-roles', array() ) );
$label = esc_attr( wpsc__( 'Tags', 'supportcandy' ) );
$widgets['tags'] = array(
'title' => $label,
'is_enable' => 1,
'allow-customer' => 0,
'allowed-agent-roles' => $agent_roles,
'callback' => 'wpsc_get_tw_ticket_tags()',
'class' => 'WPSC_ITW_Ticket_Tags',
);
update_option( 'wpsc-ticket-widget', $widgets );
$string_translations['wpsc-twt-tags'] = $label;
}
$tag_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'tags'" );
if ( empty( $tag_exists ) ) {
$name = esc_attr__( 'Tags', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'tags',
'field' => 'ticket',
'type' => 'df_tags',
'is_personal_info' => 0,
'tl_width' => 100,
'load_order' => 24,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
}
$roles = get_option( 'wpsc-agent-roles' );
foreach ( $roles as $key => $role ) {
$role['caps']['tt-unassigned'] = true;
$role['caps']['tt-assigned-me'] = true;
$role['caps']['tt-assigned-others'] = true;
$roles[ $key ] = $role;
}
update_option( 'wpsc-agent-roles', $roles );
// ticket tags general setting.
update_option(
'wpsc-ticket-tags-general-settings',
array(
'color' => '#000000',
'bg-color' => '#ffc300',
)
);
// Add agent collision appearance setting.
update_option(
'wpsc-ap-agent-collision',
array(
'header-bg-color' => '#e6e6e6',
'header-text-color' => '#2c3e50',
)
);
// Add agent collision setting.
$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
$ms_advanced['agent-collision'] = 1;
update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
}
if ( version_compare( self::$current_version, '3.2.2', '<' ) ) {
// add anonymuos customer to customer table.
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_customers WHERE email='anonymous@anonymous.anonymous'" ) ) {
$success = $wpdb->insert(
$wpdb->prefix . 'psmsc_customers',
array(
'name' => 'Anonymous',
'email' => 'anonymous@anonymous.anonymous',
)
);
if ( $success ) {
update_option( 'wpsc-anonymous-user-id', $wpdb->insert_id );
}
}
$advanced = get_option( 'wpsc-ms-advanced-settings' );
$advanced['self-assign'] = 0;
update_option( 'wpsc-ms-advanced-settings', $advanced );
}
if ( version_compare( self::$current_version, '3.2.4', '<' ) ) {
// add default true to admin and agent dashboard access.
$roles = get_option( 'wpsc-agent-roles' );
$role_keys = array();
foreach ( $roles as $key => $role ) {
$role['caps']['dash-access'] = true;
$roles[ $key ] = $role;
$role_keys[] = $key;
}
// Dashboard cards.
$labels = array(
'new-tickets' => esc_attr__( 'New Tickets', 'supportcandy' ),
'unresolved' => esc_attr__( 'Unresolved', 'supportcandy' ),
'unassigned' => esc_attr__( 'Unassigned', 'supportcandy' ),
'closed' => esc_attr__( 'Closed', 'supportcandy' ),
'mine' => esc_attr__( 'Mine', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-dashboard-card-' . $key ] = $string;
}
update_option(
'wpsc-dashboard-cards',
array(
'new-tickets' => array(
'title' => $labels['new-tickets'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbc_new_tickets()',
'class' => 'WPSC_DBC_New_Tickets',
'type' => 'default',
),
'unresolved' => array(
'title' => $labels['unresolved'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbc_unresolved_tickets()',
'class' => 'WPSC_DBC_Unresolved_Tickets',
'type' => 'default',
),
'unassigned' => array(
'title' => $labels['unassigned'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1 ),
'callback' => 'wpsc_dbc_unassigned_tickets()',
'class' => 'WPSC_DBC_Unassigned_Tickets',
'type' => 'default',
),
'closed' => array(
'title' => $labels['closed'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbc_closed_tickets()',
'class' => 'WPSC_DBC_Closed_Tickets',
'type' => 'default',
),
'mine' => array(
'title' => $labels['mine'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbc_mine_tickets()',
'class' => 'WPSC_DBC_Mine_Tickets',
'type' => 'default',
),
)
);
// Dashboard widget.
$labels = array(
'ticket-statistics' => esc_attr__( 'Ticket Statistics', 'supportcandy' ),
'todays-trends' => esc_attr__( 'Todays Trends', 'supportcandy' ),
'agent-list' => esc_attr__( 'Agent Workload', 'supportcandy' ),
'recent-activities' => esc_attr__( 'Recent Activities', 'supportcandy' ),
'recent-tickets' => esc_attr__( 'Recent Tickets', 'supportcandy' ),
'category-report' => esc_attr__( 'Unresolved tickets by Category', 'supportcandy' ),
'unresolved-priorities' => esc_attr__( 'Unresolved tickets by Priority', 'supportcandy' ),
'unresolved-statuses' => esc_attr__( 'Unresolved tickets by Status', 'supportcandy' ),
);
foreach ( $labels as $key => $string ) {
$string_translations[ 'wpsc-dashboard-widget-' . $key ] = $string;
}
update_option(
'wpsc-dashboard-widgets',
array(
'ticket-statistics' => array(
'title' => $labels['ticket-statistics'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_ticket_statistics()',
'class' => 'WPSC_DBW_Ticket_Statistics',
'type' => 'default',
'chart-type' => '',
),
'todays-trends' => array(
'title' => $labels['todays-trends'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_todays_trends()',
'class' => 'WPSC_DBW_Todays_Trends',
'type' => 'default',
'chart-type' => '',
),
'agent-list' => array(
'title' => $labels['agent-list'],
'is_enable' => 1,
'allowed-agent-roles' => array( 1 ),
'callback' => 'wpsc_dbw_agent_list()',
'class' => 'WPSC_DBW_Agent_List',
'type' => 'default',
'chart-type' => '',
),
'recent-activities' => array(
'title' => $labels['recent-activities'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_recent_activities()',
'class' => 'WPSC_DBW_Recent_Activities',
'type' => 'default',
'chart-type' => '',
),
'recent-tickets' => array(
'title' => $labels['recent-tickets'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_recent_tickets()',
'class' => 'WPSC_DBW_Recent_Tickets',
'type' => 'default',
'chart-type' => '',
),
'category-report' => array(
'title' => $labels['category-report'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_category_reports()',
'class' => 'WPSC_DBW_Category_Reports',
'type' => 'default',
'chart-type' => 'doughnut',
),
'unresolved-priorities' => array(
'title' => $labels['unresolved-priorities'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_unresolved_priorities()',
'class' => 'WPSC_DBW_Unresolved_Priorities',
'type' => 'default',
'chart-type' => 'horizontal-bar',
),
'unresolved-statuses' => array(
'title' => $labels['unresolved-statuses'],
'is_enable' => 1,
'allowed-agent-roles' => $role_keys,
'callback' => 'wpsc_dbw_unresolved_statuses()',
'class' => 'WPSC_DBW_Unresolved_Statuses',
'type' => 'default',
'chart-type' => 'vertical-bar',
),
)
);
// dashboard appreance general setting.
update_option(
'wpsc-ap-dashboard',
array(
'card-body-bg-color' => '#f9f9f9',
'card-body-svg-color' => '#777',
'card-body-text-color' => '#2c3e50',
'widget-body-bg-color' => '#f9f9f9',
'widget-body-svg-color' => '#777',
'widget-body-text-color' => '#2c3e50',
)
);
// Add dashboard general settings.
update_option(
'wpsc-db-gs-settings',
array(
'default-date-range' => 'last-week',
'allowed-recent-activity-logs' => array( 'report', 'reply', 'note', 'assigned_agent' ),
)
);
update_option( 'wpsc-agent-roles', $roles );
}
if ( version_compare( self::$current_version, '3.2.5', '<' ) ) {
$file_attachments = get_option( 'wpsc-gs-file-attachments' );
require_once WPSC_ABSPATH . 'includes/class-wpsc-mime-types.php';
$exts = $file_attachments['allowed-file-extensions'] ? explode( ',', $file_attachments['allowed-file-extensions'] ) : array();
$exts = array_map( 'trim', $exts );
$mimes = array();
foreach ( $exts as $key => $value ) {
$mime = WPSC_MIME_TYPES::get_mime_type( $value );
if ( $mime ) {
$mimes[ $value ] = $mime;
}
}
$file_attachments['allowed-file-ext-mimes'] = $mimes;
$file_attachments['mime-exceptions'] = array();
update_option( 'wpsc-gs-file-attachments', $file_attachments );
}
if ( version_compare( self::$current_version, '3.2.6', '<' ) ) {
// Add dashboard general settings.
$db_gs = get_option( 'wpsc-db-gs-settings', array() );
$db_gs['dash-auto-refresh'] = 0;
update_option( 'wpsc-db-gs-settings', $db_gs );
$wpdb->update(
$wpdb->prefix . 'psmsc_custom_fields',
array( 'number_type' => 'integer' ),
array( 'type' => 'cf_number' )
);
}
if ( version_compare( self::$current_version, '3.2.7', '<' ) ) {
$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
$ms_advanced['reply-close'] = 1;
update_option( 'wpsc-ms-advanced-settings', $ms_advanced );
$appearance = get_option( 'wpsc-ap-individual-ticket' );
$appearance['reply-close-bg-color'] = '#fff';
$appearance['reply-close-text-color'] = '#707070';
update_option( 'wpsc-ap-individual-ticket', $appearance );
$lrs_exists = $wpdb->get_results( "SELECT id from {$wpdb->prefix}psmsc_custom_fields WHERE slug = 'last_reply_source'" );
if ( empty( $lrs_exists ) ) {
$name = esc_attr__( 'Last Reply Source', 'supportcandy' );
$wpdb->insert(
$wpdb->prefix . 'psmsc_custom_fields',
array(
'name' => $name,
'slug' => 'last_reply_source',
'field' => 'ticket',
'type' => 'df_last_reply_source',
'is_personal_info' => 0,
'tl_width' => 100,
'load_order' => 26,
)
);
$string_translations[ 'wpsc-cf-name-' . $wpdb->insert_id ] = $name;
}
// GDPR option in user registration.
$gdpr = get_option( 'wpsc-gdpr-settings', array() );
$gdpr_text = '<p>I understand my personal information like Name, Email address, IP address, etc. will be stored in database.</p>';
$gdpr['allow-gdpr-reg-user'] = 0;
$gdpr['gdpr-text-reg-user'] = $gdpr_text;
$gdpr['editor-reg-user'] = 'html';
update_option( 'wpsc-gdpr-settings', $gdpr );
$string_translations['wpsc-gdpr-reg-user'] = $gdpr_text;
// T&C option in user registration.
$tandc = get_option( 'wpsc-term-and-conditions', array() );
$tandc_text = '<p>I agree to the terms and conditions</p>';
$tandc['allow-term-and-conditions-reg-user'] = 0;
$tandc['tandc-text-reg-user'] = $tandc_text;
$tandc['editor-reg-user'] = 'html';
update_option( 'wpsc-term-and-conditions', $tandc );
$string_translations['wpsc-term-and-conditions-reg-user'] = $tandc_text;
}
if ( version_compare( self::$current_version, '3.2.8', '<' ) ) {
$widgets = get_option( 'wpsc-dashboard-widgets', array() );
if ( ! isset( $widgets['week-trends'] ) ) {
$label = esc_attr__( 'Ticket statistics by day of week', 'supportcandy' );
$string_translations['wpsc-dashboard-widget-week-trends'] = $label;
$widgets['week-trends'] = array(
'title' => $label,
'is_enable' => 1,
'allowed-agent-roles' => array( 1 ),
'callback' => 'wpsc_dbw_week_trend_tickets()',
'class' => 'WPSC_DBW_Week_Trend_Tickets',
'type' => 'default',
'chart-type' => 'vertical-bar',
);
}
update_option( 'wpsc-dashboard-widgets', $widgets );
}
if ( version_compare( self::$current_version, '3.2.9', '<' ) ) {
// scheduled task for updating image editor attachment path in thread body.
if ( ! $wpdb->get_var( "SELECT id FROM {$wpdb->prefix}psmsc_scheduled_tasks WHERE class='WPSC_SC_Upgrade' AND method='upgrade_ie_attachment_path'" ) ) {
$wpdb->insert(
$wpdb->prefix . 'psmsc_scheduled_tasks',
array(
'class' => 'WPSC_SC_Upgrade',
'method' => 'upgrade_ie_attachment_path',
'is_manual' => 1,
'warning_text' => 'SupportCandy - attachment security upgrade needed.',
'warning_link_text' => 'Upgrade Now',
'progressbar_text' => 'Updating attachment ...',
)
);
}
// unschedule old upgrade task.
$upgrade = get_option( 'wpsc_upgrade_cleanup', array() );
if ( empty( $upgrade ) ) {
$timestamp = wp_next_scheduled( 'wpsc_v1_upgrade_cleanup' );
if ( $timestamp ) {
wp_unschedule_event( $timestamp, 'wpsc_v1_upgrade_cleanup' );
}
$timestamp = wp_next_scheduled( 'wpsc_v2_upgrade_cleanup' );
if ( $timestamp ) {
wp_unschedule_event( $timestamp, 'wpsc_v2_upgrade_cleanup' );
}
}
}
update_option( 'wpsc-string-translation', $string_translations );
self::set_upgrade_complete();
}
/**
* Mark upgrade as complete
*/
public static function set_upgrade_complete() {
update_option( 'wpsc_current_version', WPSC_VERSION );
update_option( 'wpsc_db_version', WPSC_DB_VERSION );
self::$current_version = WPSC_VERSION;
self::$is_upgrade = false;
}
/**
* Actions to perform after plugin deactivated
*
* @return void
*/
public static function deactivate() {
// Remove cron jobs.
WPSC_Cron::unschedule_events();
}
/**
* Add htaccess file in supportcandy attachment folder
*
* @return void
*/
public static function attachment_security_file() {
$upload_dir = wp_upload_dir();
$wpsc_dir = $upload_dir['basedir'] . '/wpsc';
if ( ! is_file( $wpsc_dir . '/.htaccess' ) ) {
@file_put_contents( $wpsc_dir . '/.htaccess', 'deny from all' ); //phpcs:ignore
}
}
}
endif;
WPSC_Installation::init();
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